Managing Optometrist- Cicero, NY- LensCrafters Cicero Crossing

EssilorLuxottica; Town of Cicero (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading optical retailer seeks a Managing Optometrist to lead the team and ensure superior patient care. The role involves setting clear objectives, managing KPIs, and fostering a positive culture while delivering high-quality optometric services.

Qualifications

• Ensure all patients receive the highest quality optometric care.
• Maintain state licensure and practice within the full scope of that license.

Responsibilities

• Lead and manage the team to provide unsurpassed patient service excellence.
• Recruit, interview, and select high-caliber talent.
• Ensure LensCrafters is recognized as the leading optical provider.

Skills

Leadership

Patient Care

KPI Management

Communication

Education

Doctor of Optometry

Job description

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America, and our love of eyes and higher standards of quality have made us an industry leader for over 30 years.

GENERAL FUNCTION

The Managing Optometrist is the leader and business owner within the marketplace and organization. They deliver the brand promise through key steps in the patient/customer journey, ensuring a superior patient experience and meeting the organization’s key performance metrics. They ensure all patients receive the highest quality optometric care.

MAJOR DUTIES & RESPONSIBILITIES

1. Create a compelling vision for the future, develop clear goals and operational plans, and ensure executional excellence and successful results in partnership with Regional and Store Managers.
2. Set and communicate clear objectives and expectations, demonstrating commitment to exceeding results through strong KPI management and high accountability.
3. Ensure LensCrafters is recognized as the leading optical provider within the community.
4. Act as a stakeholder to all within the organization and local market.
5. Focus on the patient/customer as the center of all efforts and deliver excellent service.
6. Aim to exceed all KPIs.
7. Lead and manage the team to provide unsurpassed patient service excellence.
8. Address all visual lifestyle needs of patients/customers.
9. Build lasting relationships with patients/customers and become their sole family practitioner.
10. Listen carefully to patients/customers' questions or concerns.
11. Provide a summary of overall eye health for patients/customers.
12. Conduct services in accordance with protocols and accepted standards of care.
13. Establish a positive doctor-patient relationship.
14. Utilize and leverage all available technology to deliver an unsurpassed patient/customer experience.
15. Communicate effectively with all office and store associates to ensure a seamless patient experience and transition.
16. Maintain office quality systems.
17. Maintain state licensure and practice within the full scope of that license; fulfill continuing education requirements.
18. Provide effective on-the-job training and guidance to team members using company-provided programs.
19. Deliver timely feedback to all associates, address performance issues directly and promptly, and practice performance management.
20. Create a positive culture aligned with corporate vision and values.
21. Engage and lead effective store huddles.
22. Conduct chart audits with the Associate Optometrist.
23. Recruit, interview, and select high-caliber, success-oriented talent, creating a talent pipeline for succession planning.
24. Forecast staffing needs based on available data and assign staff accordingly, adjusting quickly to changes in office traffic and patient demand.
25. Adhere to company policies and procedures, and acknowledge receipt of physical inventory.
26. Ensure the office appearance and visual displays meet company guidelines.
27. Maintain a safe working environment for all.