Managing Director, Wealth Operations and Innovation

United Community Banks Inc.; Greenville, Northern (SC, KY); Hybrid; USD 180,000 - 290,000; Full time

Job summary

United Community Banks Inc. invites a seasoned Managing Director, Wealth Operations and Innovation to lead the wealth operations and client service functions in the Wealth division.

This executive will drive process improvements, regulatory compliance, and technology alignment to enhance advisor and client experiences. The role requires strong leadership, expert knowledge of wealth products and regulations, and a track record of transforming operations.

Qualifications

• Bachelor's degree in finance, business, or equivalent industry experience.
• In-depth knowledge of financial products, services, and industry regulations.
• Strong leadership and team management skills.
• Deep experience with risk identification and development of risk mitigation procedures.
• Proven strategic ability to manage complex systems and processes.
• Excellent problem-solving, analytical abilities, and project management.
• Exceptional communication skills, both written and verbal.
• Familiarity with Trust Accounting Systems – FIS or SEI.
• Demonstrated ability to manage external vendors and strategic partners.

Responsibilities

• Supervise and optimize day-to-day operational activities within the wealth management division.
• Implement and enhance operational processes to improve efficiency, accuracy, and client satisfaction.
• Collaborate with internal teams to ensure the smooth execution of financial transactions and account management processes.
• Ensure strict adherence to regulatory requirements and industry standards.
• Develop and implement compliance procedures and policies to mitigate operational risks.
• Stay updated on changes in financial regulations and ensure that the operations team is informed and compliant.
• Evaluate and implement technology solutions to streamline operational processes and enhance client services.
• Lead and mentor a team of operations and client service professionals, fostering a culture of excellence and continuous improvement.
• Collaborate with client services teams to ensure timely and accurate resolution of client inquiries and concerns.
• Implement measures to enhance the overall client experience.
• Generate and analyze operational reports to identify trends, areas for improvement, and opportunities for efficiency gains.
• Provide regular updates to senior management on key performance indicators and operational metrics.

Skills

Leadership

Operations management

Risk management

Regulatory

Vendor management

Project management

Communication

Strategic thinking

Education

Bachelor's in finance/business

Tools

FIS/SEI

Job description

Overview

The Managing Director, Wealth Operations and Innovation is responsible for overseeing all operational, reporting, and client service activities within United Community Wealth. This role is a key member of the Wealth executive leadership team and will serves as strategic leader for enhancing the advisor and client experience. The ideal candidate will have a strong background in wealth management operations, product, compliance, and client service.

What You’ll Do

• Supervise and optimize day-to-day operational activities within the wealth management division.
• Implement and enhance operational processes to improve efficiency, accuracy, and client satisfaction.
• Collaborate with internal teams to ensure the smooth execution of financial transactions and account management processes.
• Ensure strict adherence to regulatory requirements and industry standards.
• Develop and implement compliance procedures and policies to mitigate operational risks.
• Stay updated on changes in financial regulations and ensure that the operations team is informed and compliant.
• Evaluate and implement technology solutions to streamline operational processes and enhance client services.
• Work closely with IT and other relevant departments to integrate and optimize wealth management systems.
• Lead and mentor a team of operations and client service professionals, fostering a culture of excellence and continuous improvement.
• Collaborate with client services teams to ensure timely and accurate resolution of client inquiries and concerns.
• Implement measures to enhance the overall client experience.
• Generate and analyze operational reports to identify trends, areas for improvement, and opportunities for efficiency gains.
• Provide regular updates to senior management on key performance indicators and operational metrics.
• Perform other duties as assigned.

Requirements For Success

• Bachelor's degree in finance, business, or equivalent industry experience.
• In-depth knowledge of financial products, services, and industry regulations.
• Strong leadership and team management skills.
• Deep experience with risk identification and development of risk mitigation procedures.
• Proven strategic ability to manage complex systems and processes
• Excellent problem-solving, analytical abilities, and project management.
• Exceptional communication skills, both written and verbal
• Familiarity with Trust Accounting Systems – FIS or SEI
• Demonstrated ability to manage external vendors and strategic partners

Conditions of Employment

• Must be able to pass a criminal background & credit check

FLSA: Exempt

SUPERVISORY RESPONSIBILITY

This position manages operations and client service employees and is responsible for the coaching, development, and performance management of those employees.

WORK ENVIRONMENT

Greenville, SC or Orlando, FL

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires up to 25% travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Pay Range

USD $0.00 - USD $0.00 /Yr.