Managing Director, Business Operation Modernization

WillowTree; United States; Remote; USD 160,000 - 200,000; Full time

Job summary

An established industry player is seeking a Managing Director for Business Operations Modernization. This pivotal role involves leading a diverse team and driving transformation strategies that enhance operational efficiency. You will be responsible for managing client relationships, ensuring successful project delivery, and fostering innovation within the practice. With a focus on modernizing applications and improving system integration, this position offers an exciting opportunity to shape the future of business operations across North America and beyond. If you are a strategic leader with a passion for driving change, this is the perfect role for you.

Benefits

Healthcare benefits - Medical, Vision, Dental

401K matching

Employee Share Purchase Plan

Competitive PTO Policy

Employee Assistance Program (EAP)

Life & Disability Insurance

Annual Performance Bonus

Qualifications

• 10+ years in leadership roles in management consultancy or global enterprises.
• Experience in business process transformation and custom application development.

Responsibilities

• Lead and scale the Business Operations Modernization practice.
• Build strong client relationships and oversee transformation projects.
• Drive innovation and process improvements across services.

Skills

Leadership

Business Process Transformation

Project Management

Client Relationship Management

Strategic Thinking

Communication Skills

Problem-Solving

Tools

Automation Tools

Integration Technologies

Enterprise Applications

Job description

Managing Director, Business Operation Modernization

Remote, US

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

Our Managing Director, Business Operation Modernization will operate remotely OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, and Vancouver, BC.

The Opportunity

As the Managing Director, Business Operation Modernization at TELUS Digital Solutions, you will guide this critical practice towards growth and maturation by leading and scaling ~3k practitioners across North America, APAC, and LATAM. The BOM practice drives operational transformation for our clients through service offerings in Systems Engineering & Support, PMO, Business Process Design, Integration, and Cybersecurity. Reporting to the Global VP of Digital Services, this leadership role involves managing and evolving our BOM practice, leading commercial growth, crafting and executing transformation strategies that resonate with clients’ needs, and ensuring the successful delivery of enterprise-level digital transformation programs.

Our BOM Practice modernizes systems and re-engineers processes to deliver measurable outcomes like faster operations and improved NPS. Our BOM services focus on modernizing applications, improving system integration, and upgrading legacy technologies to drive faster, more efficient operations.

With BOM, we help clients transition to modern technologies, enabling them to be more agile and scalable across all aspects of their business operations.

Responsibilities

• Strategic Leadership: Architect and guide the strategy for Business Operations Modernization practice, with a focus on scaling and enhancing our application development, business process, PMO, and integration services, aligning with market and emerging industry trends.
• Practice Management and Growth: Lead the growth and development of the BOM services practice, cultivating an environment where engineering at scale meets efficiency, driving both team and client success.
• Client Relationship Management: Build and sustain strong relationships with key clients, acting as a trusted advisor to ensure that transformation efforts deliver maximum value.
• Business Development: Work closely with sales and account teams to identify and secure new business opportunities that align with TELUS Digital's vision and service offerings.
• Service Delivery Oversight: Ensure the successful execution of transformation projects, overseeing application development, process design, cybersecurity, and integration efforts.
• Team Leadership: Build and lead a high-performing team of professionals across multiple geographies, fostering a culture of excellence, innovation, and collaboration.
• Innovation and Process Improvement: Continuously enhance service offerings by integrating new technologies, automation tools, and methodologies that align with client needs.
• Thought Leadership: Represent TELUS Digital as a thought leader in the industry by contributing to discussions on modernization, automation, and process transformation.

Experience:

• 10+ years of relevant leadership and team management experience within a top-tier management consultancy or global and publicly traded enterprise with a focus on business process transformation, custom application development (front-end and back-end), and large-scale project management.
• Leadership experience in technology consulting, project management, and executive partnerships.
• Clear and tested experience in leading cross-functional teams and managing P&L responsibilities.
• Proven track record of managing transformation projects in areas such as enterprise application development, integration, and cybersecurity.

Industry Knowledge:

• Deep understanding of business modernization, process design, automation, and integration technologies.
• Experience with enterprise systems, application development, and support in complex environments.
• Familiarity with the latest trends in digital transformation, cybersecurity, and process automation.
• Exceptional leadership and people management skills, inspiring and motivating cross-functional teams.
• Excellent strategic thinking and problem-solving abilities, with strong business acumen.
• Proven ability to develop and maintain effective relationships with clients and key stakeholders.

Communication and Collaboration:

• Outstanding communication skills, both written and verbal, with the ability to present complex ideas effectively to C-level and Executive audiences.
• A collaborative leader who can work across multiple teams and regions to deliver seamless transformation solutions for clients.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

For more information on how we use your information, see our Privacy Policy.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for anannual performance bonus based on personal, division/business unit, and company performance.

Annual Base Salary Range (Performance Bonus Eligible)

$160,000 - $200,000 USD

Apply for this job