Relationship Manager - Ann Arbor, MI

Fidelity Investments Inc.; Ann Arbor (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Tuition Reimbursement

Job summary

Fidelity Investments Inc. seeks a Relationship Manager to strengthen client relationships, support the branch team, and align daily activities with client needs.

The role focuses on cultivating a book of business, delivering personalized service, and driving meaningful client engagement. The position emphasizes compliance, financial markets knowledge, and a client-focused mindset, with onboarding and training provided through Fidelity's program.

Qualifications

• FINRA Series 7 & 66 licensed or ability to acquire Series 66 upon hire.
• 1–3 years in financial services with emphasis on customer experience
• Ability to thrive in a dynamic, deadline-driven, compliance-focused environment
• Planning experience and knowledge of financial markets/products
• Strong social skills and ability to deliver highly personalized service
• Creative thinking and decision-making with team support
• Having a CFP or degree is helpful; tuition reimbursement available to obtain one
• Ability to facilitate targeted appointments driving client engagement
• Client-focused mindset with strong financial planning insight
• Advocacy for clients and professional, polished communication
• Demonstrate coachability, collaboration and curiosity

Skills

Series 7 license

Series 66 license

State registrations

Customer service experience

Financial planning

Strong communication

CFP/degree tuition support

Appointment setting

Client engagement

Advocating for clients

Team collaboration

Education

Bachelor's degree

Job description

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

The Relationship Manager helps facilitate relationships with Fidelity’s most valuable clients. In this pivotal role, you will support the branch team by strengthening client relationships, keeping Financial Consultants organized, and ensuring daily activities are aligned with client needs. Through your honesty and integrity, we know you will inspire client dedication and engagement to develop long-lasting, positive relationships with Fidelity. You will learn how to cultivate a book of business and successfully find opportunities to add value to the relationship. You will see your impact on the business and have rewarding interactions with clients every single day.

The Expertise and Skills You Bring

• FINRA Series 7 & 66 licensed and hold appropriate state registrations, OR ability to acquire Series 66 upon hire
• 1-3 years in financial services with an emphasis in providing an excellent customer experience
• Ability to find success in a dynamic, deadline driven, and detailed compliance environment
• Planning experience and knowledge of financial markets and products
• Strong social skills and the ability to deliver highly personalized service to each client
• Ability to think creatively and be comfortable making decisions with the support of your team
• Degree and/or other professional certifications are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one
• Ability to facilitate targeted appointments that drive meaningful client engagement
• Client-focused mindset and brings strong financial planning insight
• Vested interest in being an advocate for clients
• Professional, with a polished communication style
• Demonstrate coachability, collaboration, and curiosity as core strengths

The Team

Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding. You are key to the Fidelity relationship strategy. You will be focused on deepening client relationships through long-term mentorship, collaborating with the Relationship Manager team company wide, being responsible for the client contact strategy, and building long-lasting meaningful relationships with clients.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Series 07 - FINRA

Category:

Relationship Management

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.