Manager, Youth and Family Enrollment - Cape Girardeau

Big Brothers Big Sisters of Eastern Missouri; Cape Girardeau (MO); On-site; USD 44,000 - 46,000; Full time

Job summary

A leading non-profit organization in Cape Girardeau is seeking a Manager for Youth and Family Enrollment. This role focuses on matching volunteers with children and families through thoughtful assessments and interviews. Ideal candidates will possess strong planning and communication skills, able to manage various relationships while maintaining accurate records. The position requires flexibility in working hours to meet the needs of families and volunteers.

Benefits

401(k) with 3% match after one year

100% coverage on health and dental insurance

5 days paid vacation after 90 days

Sick leave can be accrued

11 paid holidays

Qualifications

• Experience collaborating with Parents/Caregivers and Youth.
• Experience working with diverse populations.
• Ability to manage multiple projects.

Responsibilities

• Conduct in-depth interviews with children and parents/caregivers.
• Ensure timely processing of documentation.
• Maintain accurate data in electronic and physical files.

Skills

Planning and organization skills

Communication skills

Interpersonal skills

Education

Bachelor's Degree

Associate's Degree with 2 years of experience

4 years of experience in a similar field

Tools

MS Office Suite

Outlook

Job description

Manager, Youth and Family Enrollment - Cape Girardeau

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Position: Manager, Youth and Family Enrollment - Cape Girardeau

POSITION PURPOSE: Responsible for contributing to Agency goals of matching volunteers with kids/families each year. This goal will be achieved by conducting thoughtful interviews and thoroughly written assessments. Requires a high degree of customer service, process management and goal orientation.

Outcomes/Goals

• Conduct in-depth interviews with children and parents/caregivers that occur primarily in-home, occasionally they occur
• Assess, coach, and apply factors contributing to successful and enduring mentoring relationships.
• Demonstrate a high level of proficiency and skill in assessing eligibility and appropriateness for the program.
• Ensure all parts of the Enrollment process are completed including background checks, references, collateral information collected, written assessment, and all other necessary paperwork.
• Process files and all documentation in a timely manner, consistent with Program Policies.
• Maintain accurate and timely data in electronic and physical files.
  
  

Job Competencies

Relationship Building - Invests in internal and external enduring relationships. It takes time to build trust and explore interests. Demonstrates openness and honesty; listens well to others and truly values people. Can diffuse high-tension situations comfortably. Can motivate diverse people; shares wins & successes.

Problem Solver- Can quickly find common ground and solve problems effectively for the good of all with minimal noise; encourages collaboration. Asks good questions and probes all sources for answers; can see underlying or hidden problems and patterns and doesn't stop at the first answer.

Assessment - Is a good judge of behaviors; can clearly articulate the strengths and limitations of people; acts on the information gathered in a timely manner.

Planning and Time Management - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Uses his/her time and the time of others effectively.

Agency Values

• We Center Youth (the Individual and their Family)
• We Progress and Grow Intentionally
• We Cultivate Belongingness
• We Commit to Diversity, Equity, and Inclusion (DEI) Principles
• We Succeed When We Collaborate and Communicate
  
  

Education & Related Work Experience

EDUCATION AND EXPERIENCE

• Bachelor's Degree; Associate's Degree with a minimum of 2 years of experience in a similar field; or a minimum of 4 years of experience in a similar field required
• Experience collaborating with Parents/Caregivers and Youth
• Experience interviewing, writing assessments and conducting home visits
• Experience working with a diverse population.
  
  

Qualifications

• Strong planning and organization skills
• Excellent communication skills, including writing and proof-reading skills
• Ability to manage multiple projects and work with a variety of staff, volunteers, and families
• Excellent interpersonal skills both in person and by phone
  
  

Work Environment/Physical Requirements

• Technology/computer skills needed. Proficient in the following platforms: MS Office Suite (specifically Word, Excel, & Teams) and Outlook.
• Flexible work hours to meet the needs of youth, families, and volunteers, including nights and weekends.
• Home & school visits are a required part of the job.
• Must have car, valid driver's license, and meet state-required automobile insurance minimums
  
  

Typical Profile of a Big Brothers Big Sisters Team Member:

• Someone who knows how to make things happen.
• A thinker who can participate in a team environment to create and execute on new projects and goals.
• A self-starter.
• Someone who understands what it means to "take ownership."
• A planner who can map out the steps to success and follow through.
• Someone who is adaptable and quick on their feet.
• Someone who is curious - always on the lookout for the next opportunity, to create and/or improve.
  
  

Compensation And Benefits

• Salary will be based upon professional and academic experience (salary range - $44,000-$46,000).
• 401(k)-3% match per year following first year of employment.
• .625 cents reimbursement on business miles and 100% of out of office parking for business meetings, etc.
• Immediate and 100% coverage on health and dental insurance.
• Life insurance, short-term and long-term disability insurance following the first ninety days of employment.
• After 90 days staff will receive 5 days of paid vacation and 10 days of paid vacation after one year of service.
• Accrue 1 day per month of sick leave (can also be used for care of others)-can carry up to 30 days of sick leave.
• Two (2) personal days per year following the first ninety days of employment.
• Annual raises based on performance, culture and agency's ability.
• 11 paid holidays.
  
  

Equal Employment Opportunity

BBBSEMO provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

www.bbbsemo.com - Find on Facebook, Twitter and Instagram at @bbbsemo.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organization Management

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