Manager-Workplace Services

Dominion Energy, Inc.; Richmond (VA); On-site; USD 116,000 - 151,000; Full time

Job summary

Dominion Energy is seeking a senior leader to direct Workplace Services, overseeing experience, planning, standards, and occupancy strategy. You will coordinate with Facilities Operations, IT, HR, and Real Estate to deliver efficient, compliant workplace solutions that enhance productivity.

The role requires extensive experience in facilities management, space planning, and program leadership to drive continuous improvement and optimal service delivery across the enterprise.

Qualifications

• 8+ years of directly related experience in workplace services or facilities.
• Experience leading staff, consultants, vendors and workplace-service programs.
• Experience supporting workplace planning, occupancy management, facility utilization, and related initiatives.
• Experience developing workplace strategies, standards, occupancy strategies, space plans, and service-delivery models.
• Knowledge of workspace design, furniture systems, and workplace standards.
• Experience evaluating facility utilization and space-allocation opportunities.

Responsibilities

• Leads the Workplace Services organization responsible for workplace experience, planning, space planning, standards, occupancy strategy, print, mail, records management, and related employee-support programs.
• Establishes workplace standards, service-delivery models, and resource priorities aligned with business requirements.
• Oversees occupancy assessments, space-utilization analysis, facility capacity planning, and reconfigurations; manages consultants, vendors, and service providers.
• Partners with Facilities Operations, Real Estate, IT, Security, HR, Supply Chain, and leadership to coordinate workplace initiatives and renovations.
• Accountable for service performance, space utilization, records-management, vendor performance, budgets, and continuous improvement.

Skills

Workplace strategy

Facilities management

Space planning

Vendor management

Project management

Leadership

Customer service orientation

Change management

Education

Bachelor's degree

Job description

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Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career.

Military service members and veterans with a rank of E-5 or higher plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
This position does not offer relocation assistance.

Job Summary

Leads the Workplace Services organization responsible for workplace experience, workplace planning and design, space planning, workplace standards, occupancy strategy, print services, mail services, records management, and related employee-support programs. Provides leadership for workplace solutions and enterprise support services that promote workforce productivity, effective space utilization, operational efficiency, information stewardship, and a consistent employee experience.

Establishes workplace strategies, standards, service-delivery models, and resource priorities that align workplace environments and support services with business requirements and long-term organizational objectives. Establish workplace standards & policies, allocate resources, prioritize initiatives, approve workplace-service solutions within delegated authority, and manage consultants, vendors, and service providers.

Oversees occupancy assessments, space-utilization analysis, workplace planning and design, facility-capacity planning, furniture standards, workplace reconfigurations, relocations, and employee-support services. Provides governance and operational oversight for records management, mail services, and print services, including records-retention compliance, document and information management, mail distribution, print production, service quality, and business-continuity requirements.

Partners with Facilities Operations, Real Estate, Facilities Project Development, Facilities Project Management, Information Technology, Security, Human Resources, Supply Chain, and business-unit leadership to coordinate workplace initiatives, renovations, relocations, facility changes, and enterprise support services.

Accountable for workplace-service performance, workplace standards, space utilization, records-management effectiveness, mail and print-service delivery, customer experience, vendor performance, budget management, employee development, and continuous improvement. Uses workplace, occupancy, service, and customer data to improve workplace functionality, workforce engagement, operational performance, and enterprise value.

Experience

• 8+ years of directly related experience in workplace services, workplace strategy, space planning, planning & design, facilities management, or related fields
• Demonstrated experience leading professional staff, consultants, vendors, workplace-service programs, or workplace-support organizations
• Experience supporting workplace planning, occupancy management, facility utilization, workplace operations, or related initiatives
• Experience developing workplace strategies, workplace standards, occupancy strategies, space plans, and service-delivery models
• Knowledge of workplace planning, workspace design, furniture systems, workplace standards, occupancy planning, and employee-support requirements
• Experience evaluating facility utilization, capacity requirements, workplace-performance opportunities, and space-allocation alternatives
• Ability to translate business and workforce needs into practical workplace solutions that support productivity, collaboration, compliance, and operational effectiveness

Organizational Leadership & Service Delivery

• Ability to lead, develop, and mentor workplace-services professionals and support-service teams
• Experience establishing priorities, allocating resources, managing workloads, and monitoring service performance
• Strong customer-service orientation and ability to improve workplace experiences and service outcomes
• Ability to balance long‑term workplace initiatives with ongoing operational service requirements

Workplace Operations & Program Management

• Experience managing workplace-service programs, workplace-support initiatives, and employee-experience activities
• Ability to establish service standards, operating procedures, and performance expectations
• Experience implementing workplace improvements and organizational change initiatives
• Ability to evaluate service performance and identify opportunities to improve effectiveness and customer satisfaction
• Experience managing consultants, vendors, contracts, service providers, budgets, and performance metrics
• Ability to establish and monitor service-level expectations and address performance issues
• Experience using workplace, occupancy, and service-performance data to support decision-making
• Strong business judgment and resource-management skills

Communication & Stakeholder Engagement

• Strong communication, facilitation, presentation, and relationship-management skills
• Ability to build alignment among business‑unit leadership, customers, consultants, vendors, and service providers
• Ability to manage competing priorities and effectively communicate workplace recommendations and solutions
• Ability to influence workplace, service‑delivery, and operational decisions across multiple stakeholder groups

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:

Bachelor

Preferred Discipline(s): Facilities Management, Interior Design, Architecture, Business Administration, Workplace Strategy, or a related discipline.

Other disciplines may be substituted for the preferred discipline(s) listed above.

Licenses, Certifications, or Quals Description

• Professional designation such as Certified Facilities Manager (CFM)
• Facilities Management Professional (FMP)
• IFMA's Workplace Strategy and Leadership certification
• Council for Interior Design Qualification (CIDQ)

Working Conditions

Travel Up to 25%

Outdoors Up to 25%

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

What You'll Get

Expected Hiring Base Salary Range:

$116300 - $151100

The expected hiring base salary range is the range we anticipate hiring within for this position. The actual salary offered may vary based on factors such as the selected candidate’s qualifications, skills, experience, and work location. This is not intended to represent the full salary range for the position or limit future compensation growth.

At Dominion Energy, we offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which includes: health, dental, and vision benefits with coverage for families and domestic partners, vacation, retirement plans including 401k contributions and matches, paid holidays, tuition reimbursement, bonus eligibility, sick leave, and disability insurance.

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

Dominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050.

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