Manager, Workplace Services

TD Bank Group; New York, Northern (NY, KY); Hybrid; USD 72,000 - 118,000; Full time

Job summary

TD Bank in New York is seeking a Manager, Workplace Ambassador Services to lead the Workplace Ambassador Program across a portfolio of locations. You will oversee a team of ambassadors, set service standards, and partner with business leaders to ensure exceptional workplace experiences.

The role emphasizes strategic leadership, operational excellence, and ongoing program evolution, with focus on employee satisfaction, governance, and cross-functional collaboration to meet evolving colleague and

Qualifications

• Undergraduate degree and related experience required.
• Extensive experience in workplace services, hospitality, or facilities management.
• Proven leadership of large teams across multiple sites.
• Strong stakeholder management and executive communication skills.

Responsibilities

• Provide strategic leadership and oversee the Workplace Ambassador Program.
• Lead a team of Workplace Ambassadors and ensure consistent service delivery.
• Set service standards, governance, and workforce strategies across locations.
• Collaborate with business leaders to align workplace services with organizational needs.

Skills

Stakeholder management

Executive communication

Analytical thinking

Problem solving

Leadership

Operations management

Multi-site operations

Change management

Strategic thinking

Microsoft Office

Education

Undergraduate degree

Tools

Microsoft Office Suite

Job description

Work Location: New York, New York, United States of America Hours: 40 Pay Details: $72,280 - $117,520 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues.

Growth opportunities and skill development are defining features of the colleague experience at TD.

Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Business Management, Strategy & Support

Job Description

Department overview: Our Enterprise Real Estate team helps build our business from the ground up in all the communities we serve. In this dynamic space, the team designs, develops, and manages our corporate real estate portfolio while creating exceptional workplace experiences that enable colleagues to connect, collaborate, and perform at their best. The Workplace Ambassador Program is a key component of the workplace experience strategy, delivering hospitality-focused services, operational support, colleague engagement, and workplace readiness across TD's corporate portfolio. Workplace Ambassadors serve as the local face of Enterprise Real Estate, helping create welcoming, seamless, and engaging workplace environments.

Job Overview

The Manager, Workplace Ambassador Services is responsible for the strategic leadership, operational management, and continuous evolution of the Workplace Ambassador Program across an assigned portfolio of locations. This role leads a team of Workplace Ambassadors, ensuring consistent service delivery, operational excellence, colleague satisfaction, and alignment to Enterprise Real Estate objectives. As the program owner, the Manager establishes service standards, workforce strategies, operational processes, and governance practices that support a best-in-class workplace experience. The role partners closely with business leaders and cross-functional stakeholders to ensure workplace services continue to meet evolving colleague and business needs.

Depth & Scope

Manages a small team of Business Management Analysts, providing general research, evaluation, operational, reporting and/or analytical support to the broader business management mandate or focused on one of the business management functional specializations Sound knowledge and understanding of businesses / technology, and organizational practices/ disciplines Sound knowledge of external competition, industry and/or market trends in relation to own function / business Focuses on short to medium -term issues (e.g. monthly-quarterly)

Education & Experience

Undergraduate degree 5-7 years related experience

Preferred Skills

• Undergraduate degree or equivalent experience in Business, Hospitality, Facilities Management, Workplace Services, Operations, or a related field.
• 5+ years of experience in workplace services, hospitality, operations, facilities management, customer experience, or a related discipline.
• 3+ years of progressive people leadership experience managing large teams and/or leaders.
• Proven ability to lead multi-site service operations in a complex corporate environment.
• Strong stakeholder management and executive communication skills.
• Demonstrated success leading organizational change and operational transformation initiatives.
• Excellent analytical, strategic thinking, and problem-solving capabilities.
• Advanced proficiency with Microsoft Office Suite and workplace technology platforms.

Physical Requirements

• Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Never
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Never
• Bending – Never
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Never
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [e-mail]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. US Labor & Employment Posters | California Privacy | Accessibility | FAQ

Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific