Manager, Workforce Management

Alliant Insurance Services; Seattle (WA); On-site; USD 90,000 - 140,000; Full time

Job summary

Alliant Insurance Services is seeking a Manager, Workforce Management in Seattle. You will lead a team of analysts responsible for end-to-end workforce lifecycle, from long-term forecasting to real-time execution.

You will optimize resources, ensure SLA adherence, and maintain audit-ready processes by partnering with operations, training, and quality teams. This role offers high impact in a dynamic, expanding company with opportunities for career growth.

Job description

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.

As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide. More information is available at www.alliant.com.

SUMMARY

As the Manager, Workforce Management, you will be responsible for the end-to-end workforce lifecycle-from long-term forecasting to real-time execution. You will lead a dedicated team of analysts to ensure we meet rigorous service level agreements (SLAs) and contractual requirements. This is a high-impact and high-volume role that bridges the gap between operational data and strategic execution, ensuring our resources are optimized and our teams are audit-ready.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage an effective reporting program that gathers, prepares, trends, and analyzes operational activity as necessary for all project areas as needed.
• Develop and implement operational policies and procedures in collaboration with other key stakeholders.
• Develop and maintain reports in areas including Call Center performance.
• Utilize workforce management tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
• Partner with operations, training, and quality teams to align workforce strategies with business objectives.
• Collaborate across departments to implement standardized policies and improve the accuracy of forecasting and resource utilization.
• Implement contingency plans to maintain service levels during peak periods or unforeseen events.
• Manage and mentor workforce analysts, fostering a culture of high performance and data-driven decision-making.
• Supervise performance and align workforce activities with quality assurance, training schedules, and audit compliance.