Manager, Wellness

Kerzner International Management FZE; Big Sky (MT); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental, Vision, and Life Insurance

401(k) Program Participation: 4% Match

25 Days Paid Time Off

Subsidized Colleague Housing

Ski Pass or Fitness Pass

Complimentary Transportation

Complimentary Meals on Shift

On-Property Discounts Across Food &amp

Travel Discounts Across Kerzner Points

Job summary

One&Only Moonlight Basin seeks a Manager, Wellness to oversee daily wellness operations, ensuring exceptional guest experiences and adherence to luxury service standards.

You will lead and develop colleagues, manage budgets, and collaborate with departments to deliver immersive wellness programs and memorable experiences for our guests.

The role requires strong leadership, a background in spa or wellness management, and flexibility to work evenings, weekends, and holidays in a resort setting.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum of 3 years of experience in spa, wellness, hospitality operations.
• Previous supervisory or management experience.
• Strong understanding of luxury spa and wellness operations.
• Experience with budgeting, inventory, and revenue generation.
• Willingness to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Oversee daily wellness operations and ensure service quality.
• Lead, train, and mentor wellness colleagues.
• Coordinate staff schedules and coverage.
• Assist in budgeting, expenses, and cost control.
• Monitor revenue, bookings, and retail performance.
• Ensure hygiene, safety, and presentation standards.
• Collaborate with other departments on guest experiences.
• Support development of wellness programs and offerings.
• Onboard staff and manage performance evaluations.
• Communicate policies and maintenance of procedures.

Skills

Spa & wellness operations

Supervisory experience

Budgeting & cost controls

Guest experience excellence

Staff training & development

Education

Bachelor's degree in Hospitality Management, Business Administration, Wellness Management, or related field

Tools

Microsoft Office Suite

Spa scheduling systems

Job description

Manager, Wellness
(21609)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

Job Summary

The Manager, Wellness is responsible for overseeing the daily operations of the resort's wellness facilities, ensuring exceptional guest experiences, operational efficiency, and the consistent delivery of One&Only service standards This role supports the Director, Wellness in leading and developing colleagues, managing departmental performance, maintaining financial objectives, and enhancing wellness services and offerings to deliver a luxury wellness experience

Key Duties & Responsibilities

• Oversee daily wellness operations, ensuring consistent service delivery, operational efficiency, and compliance with One&Only standards

• Lead, train, develop, and mentor wellness colleagues, fostering a positive, collaborative, and service-oriented work environment

• Coordinate colleague schedules, staffing levels, and daily assignments to ensure appropriate operational coverage and service quality

• Support the Director, Wellness in managing departmental budgets, monitoring expenses, controlling costs, and achieving financial performance objectives

• Monitor wellness revenue, treatment bookings, retail sales, and service performance, identifying opportunities to improve profitability and guest engagement

• Maintain appropriate inventory levels, coordinate supply orders, and ensure the proper use and maintenance of wellness equipment and facilities

• Ensure wellness facilities, treatment areas, and equipment consistently meet cleanliness, hygiene, safety, and presentation standards

• Address guest feedback, concerns, and service requests promptly and professionally, ensuring appropriate resolution and continuous improvement

• Monitor guest satisfaction and service performance, implementing improvements to enhance the overall wellness experience

• Collaborate with other resort departments to coordinate guest experiences, wellness activities, and special events

• Support the development and implementation of wellness programs, treatments, and retail offerings aligned with guest preferences and industry trends

• Coordinate colleague onboarding, training, performance evaluations, and development initiatives in collaboration with the Director, Wellness and Human Resources

• Ensure departmental policies, operating procedures, and performance expectations are consistently communicated and maintained

• Support wellness marketing initiatives, promotional activities, and guest engagement strategies to increase awareness and participation

• Assist the Director, Wellness with departmental planning, reporting, and operational priorities, assuming additional leadership responsibilities in their absence

• Perform additional responsibilities as assigned by the Director, Wellness or other members of management

Skills, Experience, & Educational Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Wellness Management, or a related field preferred, or equivalent professional experience

• Minimum of 3 years of experience in spa, wellness, hospitality operations, or a related field, preferably within a luxury hotel or resort environment

• Previous supervisory or management experience with demonstrated ability to lead, train, and develop a diverse team

• Strong understanding of luxury spa and wellness operations, treatment services, guest experience, and service standards

• Experience with departmental budgeting, inventory management, cost controls, revenue generation, and retail operations

• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment

• Excellent communication, interpersonal, and problem-solving skills, with a commitment to delivering exceptional guest experiences

• Proficiency in Microsoft Office Suite and familiarity with spa scheduling, booking, or property management systems

• Ability to collaborate effectively with colleagues and leadership across multiple departments

• Knowledge of wellness industry trends, service innovations, and applicable hygiene and safety standards

• Willingness to work flexible hours, including evenings, weekends, and holidays

Benefits

• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Subsidized Colleague Housing
• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail
• Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 30 pounds
• Remaining in a stationary position for long periods
• Constantly operating a computer and other office productivity machinery
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.