Manager, Voice Networks (Telecommunications) - Hybrid

Cedars-Sinai Medical Center; Beverly Hills (CA); Hybrid; USD 63,000 - 231,000; Full time

Job summary

Join a leading healthcare institution as a Manager of Voice Networks, where you will oversee major telecommunications projects and ensure top-notch service delivery. This role involves managing vendor relationships, developing performance benchmarks, and leading a dedicated team to enhance communication systems across the organization. With a strong emphasis on innovation and patient care, this position offers a unique opportunity to contribute to a dynamic and inclusive environment. If you have a passion for technology and a desire to make a meaningful impact in healthcare, this is the perfect role for you.

Benefits

Tuition reimbursement

Performance-improvement projects

Access to biomedical research facilities

Advanced medical education programs

Qualifications

• 7+ years in telecommunications or IT services with focus on ACD and RF services.
• Experience managing Cisco hardware/software for voice, data, and video.

Responsibilities

• Manage staff and vendor relationships for telecommunications projects.
• Develop performance benchmarks and manage departmental budgets.

Skills

Telecommunications Services Delivery

Automated Call Distribution (ACD)

Vendor Management

Budget Management

User Needs Assessment

Performance Benchmarking

Cisco Hardware and Software

VoIP Configuration

Enterprise Networking Protocols

Education

Bachelor's degree in Telecommunications

Cisco Certification

Tools

Cisco IP Phones

Job description

Job Description

Grow your career at Cedars-Sinai!

The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes, and technologies.

Why work here?

Cedars-Sinai Medical Center has been ranked the #1 hospital in California and #2 hospital in the nation by U.S. News & World Report, 2022-23. When you join our team, you’ll gain access to our groundbreaking biomedical research facilities and advanced medical education programs. We offer learning programs, tuition reimbursement and performance-improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career.

We take pride in hiring the best, most hard-working employees. Our dedicated doctors, nurses and staff reflect the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What you will be doing:

The Manager, Voice Networks manages the staff responsible for major technology projects, Facility Master Plan moves, new construction, cabling and design/implementation of all telecommunications projects. This role is responsible for the development and analysis of complex technology RFPs and vendor management, including the development of benchmark measurements of performance for all areas within the identified scope of responsibility. The Manager is responsible for the development of all requirements/needs and identification of systems and/or tools to achieve successful departmental relocations with positive outcomes identified by thoroughness, anticipated impact and financial performance, as well as for post-installation review of data and customer perception to ensure objectives continue to be achieved.

• Manages vendor relationships/performance including preparation of detailed Statements of Work, appropriate competitive bidding, contract analysis, vendor and contractor management to ensure timely and cost-effective completion.
• Develops and implements performance benchmarks for vendors and staff to ensure that service delivery is achieved in an efficient and timely manner.
• Manages assigned budget(s) (develop, track, maintain).
• Institutes proactive measures to ensure projects and expenses are within organizational requirements.
• Accountable for the anticipation of user needs that will be driven by departmental relocations. Accountable for the recommendation, design and implementation of applications that enhance the ability of departments to deliver service to their patients and staff.
• Participates in the development of standards and guidelines for the availability of service throughout the health system, identifying unusual applications and needs for assessment. Recommends variations from standards and guidelines, when appropriate, to improve service.
• Responsible for hiring, onboarding, managing schedules, personnel actions, performance reviews, and performance improvement plans.
• Plans, leads, and directs work of staff to ensure goals and objectives are completed.

Qualifications

Experience Requirements:

Seven (7) plus years of experience in the delivery of telecommunications or information technology services, with special emphasis on Automated Call Distribution (ACD), Automated Attendant, and RF services.

Two (2) plus years of Management/Lead experience preferred.

Experience with Cisco hardware and software to manage voice, data, and video communication networks.

VoIP (Voice over IP) configuration and maintenance of Cisco IP phones, call routing, and voicemail systems.

Solid grasp of enterprise networking protocols and technologies.

Educational/Certification Requirements:

Bachelor’s degree in Telecommunications, Information Technology, or related field.

Cisco Certification preferred.

#LI-Hybrid

Req ID: 8208
Working Title: Manager, Voice Networks (Telecommunications) - Hybrid
Department: Voice Networks
Business Entity: Cedars-Sinai Medical Center
Job Category: Information Technology
Job Specialty: Telecommunications
Overtime Status: EXEMPT
Primary Shift: Day
Shift Duration: 8 hour
Base Pay: $63,451.31 - $230,963.20