Manager, Vendor Paid - Sales, NARS Cosmetics

Macy's; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retail company in New York City is seeking a Manager for Sales & Customer Service. The role involves leading a team to deliver exceptional customer experiences and achieve sales goals. Candidates should have 3-5 years of management experience in retail and be passionate about team development. Competitive salary and a dynamic, inclusive work environment are offered, along with comprehensive benefits including merchandise discounts and a 401(k) match.

Benefits

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Paid time off and holidays

Qualifications

• 3-5 years of management experience in retail.
• Heavy lifting, constant moving, standing, and reaching required.
• Able to work a flexible schedule based on department and company needs.

Responsibilities

• Build a productive, enthusiastic team for customer engagement.
• Exceed sales goals through coaching and recognition.
• Manage selling support, including stockroom and merchandising.
• Conduct talent analysis and establish career progression plans.
• Interview, hire, train, and develop team members.

Skills

Leadership and Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent work experience

High School diploma or equivalent

Tools

Microsoft suite

Job description

Overview

Be part of an amazing story. Macy's is more than just a store. We are a story about innovations and traditions, inspiring stores and irresistible products, and memorable moments for customers and colleagues. This is a special place to work because of the stories we share and the experiences we create together.

Job Overview

The Manager, Sales & Customer Service ensures that the best of Macy's is on display. They view the store through the customers' eyes, lead initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's offers a fun and inclusive environment ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

What You Will Do

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
• Manage selling support, including the stockroom, signing, equipment, and merchandising
• Support other operational areas such as OMNI, Style, and Asset Protection
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities
• Work a flexible retail schedule, including days, evenings, holidays, and weekends

Skills You Will Need

• Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
• Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
• Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
• Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
• Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
• Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
• Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
• Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
• Communication Skills: Consistently clear and effective communicator, writer, and presenter
• Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• Candidates with a High School diploma or equivalent are encouraged to apply.
• 3-5 years of management experience in retail.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Macy's

This is a great time to join Macy's. Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.