Manager, Vault Operations (Shift 1)

Collectors Universe, Inc.; Wilmington Manor (DE); On-site; USD 104,000 - 115,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation and paid holidays

Educational assistance

Job summary

Collectors Universe, Inc. is seeking an Operations Manager for the Collectors Vault team in New Castle, DE. The role requires leading a two-person weekend shift, managing safety, throughput, and process quality on-site five days a week.

You will report to the Director of Operations and collaborate across units to build a high-security storage and authentication platform for collectibles. Strong leadership and data-driven decision making are essential.

Qualifications

• 5+ years of experience in a managerial/supervisory role in an operations environment.
• Bachelor’s degree in related field or equivalent work experience.
• Strong verbal and written communication, including ability to relay company policies.
• Dependable team player with internal and external stakeholder collaboration.
• Data-driven problem solver with understanding of business implications.

Responsibilities

• Oversee safety, staffing, training, and performance of the week/weekend shift (2 employees).
• Monitor productivity and assign tasks while managing on-site operations and logistics.
• Own safety, quality, productivity, throughput, and service KPI delivery.
• Collaborate with other supervisors and act as resource for team members.
• Ensure procedures are followed and continuously improve team efficiency.
• Uphold company policies including safety, attendance, and security.

Skills

Leadership

Strategic planning

Operations management

Verbal and written communication

Data-driven problem solving

Staffing and training

Education

Bachelor's degree in related field or equivalent

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We are currently hiring an Operations Manager to join the Collectors Vault team. This is a rare opportunity to help build out a completely new business unit inside of an established organization from day one. Collectors Vault is a high security storage service for collectibles, but beyond that it integrates the various business units at Collectors Universe to create a new platform for collecting. Collectors Vault represents the next generation of collecting, and will power a fundamentally different integrated experience for storing, securing, authenticating, grading, buying, and selling collectibles. This position will report into the Director of Operations and will be required to work out of our New Castle, DE facility.

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

Schedule:

Sun-Wed 7:00am-5:30pm

What You'll Do:

• Manage the safety, staffing, training, and overall performance of the week/weekend shift 2 employees.
• Monitor staff productivity and assign tasks as needed.
• Lead from the front, owning all aspects of on site operations, logistics, and processing of products without reduction in quality while balancing throughput and cost.
• Own/deliver on Safety, Quality, Productivity, Throughput, and service KPI’s.
• The ability to work independently, as well with partnering with other shift supervisors.
• Act as a knowledgeable and accessible resource for team members.
• Ensure proper procedures are followed and devise techniques to improve team efficiency.
• Lead by example and be a champion of all company policies, including safety, attendance & security.

Who You Are:

• 5+ years of experience in a managerial/supervisory role in an operations environment.
• Bachelor’s degree in related field or equivalent work experience.
• Strong verbal and written communication, including an ability to understand and relay company policies/procedures.
• Dependable and personable team player who works well with both internal and external stakeholders.
• Data-driven problem solver with an understanding of general business implications of decisions.
• Comfortable multitasking and prioritizing a variety of projects in a fast-paced environment with little room for error.
• Influential leader who can inspire/motivate others and effectively drive change within the department.
• Strong project management and planning/organizational skills; ability to develop and execute realistic action plans.
• Familiarity with standard concepts, practices, and procedures within trading cards, tickets and other forms of sports and non-sports collectibles.

Salary Range:

The salary range for this position is $104,000-$115,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [e-mail].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire . To request information about the type of data collected, its source, and our data retention policy, contact [e-mail].

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.