Manager, User Operations

1000 Bentley Systems, Incorporated; Exton (PA); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Bentley Impact Day

Colleague recognition programs

Inclusion and wellbeing initiatives

Meaningful world impact

Job summary

Bentley Systems is seeking a User Operations Manager for the Exton, PA area with hybrid work (1 day in the office). You will lead the Exton-based User Operations Team responsible for order processing, invoicing, contracts, and records management, ensuring accurate financial data and audit integrity.

The ideal candidate has a Bachelor's in Finance/Accounting or related field, 5+ years in Financial Operations/O2C, and 2+ years in a supervisory role within a global SaaS environment; you will coach

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a closely related field.
• 5+ years of progressive experience in Financial Operations, Order-to-Cash (O2C) processing, Contract Administration, or Billing Shared Services.
• 2+ years of experience in a supervisory or management role leading order management or financial billing specialists.
• Proven track record working within a global SaaS or Enterprise Software company is preferred.
• Applicants must be authorized to work in the U.S. without current or future employer sponsorship.

Responsibilities

• Lead the User Operations Team to manage order processing, invoicing, contracts, and records.
• Provide renewal support and ensure invoice and contract accuracy.
• Manage SELECT, E365/EPS orders, conversions, renewals, and ARR maintenance.
• Maintain Salesforce and Workday contract subscription records for contact, product, and pricing accuracy.
• Ensure compliance with product/subscription policies and financial controls.

Skills

Leadership

Communication

Attention to detail

Process understanding

Education

Bachelor's degree in Finance/Accounting/Business Admin

Tools

Salesforce

Workday

Job description

Location: Exton, PA (Hybrid – 1 day per week in the office)

Position Summary

The User Operations Manager will be focused on managing the performance and responsibilities of the Exton-based User Operations Team. The Team is responsible for order processing, invoicing, contract creation and adjustments, records management, audit integrity, and more. The ability to manage performance, inspire, and support a team will be needed in order to provide a firm foundation for the success of the team. A strong leadership profile, good comprehension of complex processes, excellent communication skills, and attention to details are all a must.

Responsibilities

The User Operations Manager must have strong leadership qualities and be able to support the team members and their responsibilities:

• Salesforce and Workday account and contract set up expertise.
• Contract administration and invoice query resolution.
• Support Renewal Representatives and Enterprise Analysts on contract renewals, providing invoice and contract corrections.
• Processing SELECT Cancellations, new SELECT orders, and new product orders.
• Processing E365/EPS orders, conversions, renewals, and ARR maintenance.
• Maintain Salesforce and Workday contract subscription records for contact, product, and pricing accuracy.
• Abide by product/subscription policies and maintain financial controls.

Requires sitting or standing at will while performing work on a computer (or any other physical requirements).

The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a closely related field, or relevant training or experience.
• 5+ years of progressive experience in Financial Operations, Order-to-Cash (O2C) processing, Contract Administration, or Billing Shared Services.
• 2+ years of experience in a supervisory or management role leading order management or financial billing specialists.
• Proven track record working within a global SaaS or Enterprise Software company is preferred.
• Applicants must be authorized to work in the U.S. without current or future employer sponsorship.

#LI-AK1 #LI-HYBRID This is a Hybrid role.

What We Offer

Step into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success. An attractive salary and benefits package.

• Bentley Impact Day: take a day off from work to volunteer with an organization of your choice.
• Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• Be part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world.
• Discover our latest user success stories for an insight into our global impact.

Who We Are

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

Equal Opportunity Employer

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training.

Right to Work Notice

Bentley Policy on EEO, Affiantive Action and Pay Transparency Non-Discrimination Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice

Accommodation Request

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at [e-mail]