Manager, US Trade and Distribution Operations - Flu Operations

GSK; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

GSK is seeking a Flu Operations Leader in the United States to drive end-to-end processes from prebook through returns across direct and indirect channels.

You will translate commercial strategies into executable plans, manage risks, and lead a cross-functional team to ensure on-time delivery and compliance. This role emphasizes data-driven decision making, stakeholder communication, and continuous improvement.

Qualifications

• Bachelor’s degree is required.
• 3+ years in Vaccines, Trade & Distribution, Commercial Operations, Supply Chain, eCommerce, Order-to-Cash, or related function.
• 2–3 years leading complex cross-functional operations and driving execution through matrix teams.
• Experience with demand, order, claims, returns, inventory, allocation, distribution, or revenue-cycle processes.
• Strong analytical, communication, project leadership and issue-resolution skills.

Responsibilities

• Lead cross-functional Flu operations across prebook, supply readiness, allocation, pull-through, orders, delivery, claims, deductions and returns for direct and indirect channels.
• Convert strategy, commitments and seasonal policy changes into executable processes, controls and communications.
• Maintain decision logs, milestones, risks, escalation paths and readiness criteria; drive resolution across functions and external partners.
• Lead processes supporting direct and indirect prebook commitments including data validation and pricing structures.
• Coordinate with Supply Chain, manufacturing, distribution, Flu Brand Team and field leadership to translate supply availability into allocation plans.
• Serve as Flu Operations business lead to the eCommerce team for GSKDirect and related platform functionality.
• Provide product-level oversight of Flu orders, adjustments, claims, deductions, returns, recalls and reconciliation.
• Ensure seasonal Flu returns are executed accurately and on time; monitor exceptions and escalate as needed.
• Identify root causes and reduce recurring issues across O2C, Finance and eCommerce.
• Develop seasonal dashboards and performance reviews; communicate with field teams, partners and leadership during peak periods.
• Drive simplification, automation and knowledge continuity across Flu operating model.
• Provide day-to-day direction and coaching for the Flu Operations Analyst.

Skills

Data to Insights

Digital Fluency

Marketing Campaign Planning

Marketing Measurement

Marketing Strategy Implementation

Omnichannel Marketing

Scientific Literacy

Education

Bachelor's degree

Tools

GSKDirect

eCS

SAP

Power BI

Distributor data

Job description

Key Responsibilities

End-to-End Flu Operational Leadership

• Lead the cross-functional Flu operations matrix and establish an integrated operating plan across prebook, supply readiness, allocation, pull-through, orders, delivery, claims, deductions, and returns for direct and indirect channels.
• Convert commercial strategy, customer commitments, delivery guarantees, returnability provisions, and seasonal policy changes into executable processes, controls, communications, and support requirements.
• Maintain decision logs, seasonal milestones, operational risks, escalation paths, and readiness criteria; drive accountable resolution across functions and external partners.

Prebook, Demand, Allocation & Pull-Through

• Lead processes and policies supporting direct and indirect prebook commitments, including data validation, reconciliation, segmentation, pricing and contract structures, and consolidated visibility of committed volume.
• Partner with Supply Chain, global manufacturing and distribution colleagues, the Flu Brand Team, and field leadership to translate supply availability and release status into US allocation and pull-through plans.
• Coordinate with authorized wholesalers and distributors to support forecasting, inventory visibility, delivery execution, indirect-channel pull-through, and issue resolution.

eCommerce & Systems Integration

• Serve as the Flu Operations business lead to the eCommerce team for GSKDirect and related platform functionality supporting prebook, pull-through, order management, account access, communications, reporting, and returns.
• Define business requirements and operational dependencies across GSKDirect, eCS, SAP, O2C processes, distributor data, returns platforms, and supply-chain data; identify gaps caused by disconnected systems or manual handoffs.
• Partner with eCommerce, Digital/Technology, and Data & Analytics teams to prioritize improvements, support testing and release readiness, and ensure system changes address both direct and indirect Flu requirements.

Claims, Returns & Revenue-Cycle Oversight

• Provide product-level oversight of Flu orders, adjustments, claims, deductions, returns, recalls, and reconciliation across customer and distributor channels.
• Ensure seasonal Flu returns are executed accurately and on time in accordance with contractual commitments, policy, and controls; monitor exceptions and lead escalated resolution.
• Partner with O2C, Contract Operations, Finance, Customer Operations, and eCommerce to identify root causes and reduce recurring transaction, pricing, delivery, credit, and returns issues.

Insights, Communications & Continuous Improvement

• Develop seasonal dashboards and performance reviews covering prebook commitments, supply and allocation, pull-through, order and delivery status, claims, deductions, returns, cycle times, and operational risks.
• Lead clear communications to field teams, brand and sales partners, support teams, distributors, and leadership during prebook, pull-through, and returns periods.
• Drive simplification, automation, documentation, and knowledge continuity across the Flu operating model, reducing reliance on manual spreadsheets and single-person process knowledge.
• Provide day-to-day direction, prioritization, coaching, and quality review for the Flu Operations Analyst.

Basic Qualifications

• Bachelor’s degree
• Minimum of 3 years of experience in Vaccines, Trade & Distribution, Commercial Operations, Supply Chain, eCommerce, Order-to-Cash, or a related operational function.
• 2-3 years of experience leading complex cross-functional operations and independently driving execution through matrix teams.
• Experience with demand, order, claims, returns, inventory, allocation, distribution, or revenue-cycle processes.
• Strong experience with analytical, communication, project leadership, and issue-resolution capabilities.

Preferred Qualifications

• Knowledge of US Flu market dynamics, seasonality, customer channels, distribution models, and vaccine supply considerations.
• Experience with GSKDirect, eCS, SAP, returns platforms, Power BI, distributor data, or comparable systems.
• Understanding of direct and indirect pharmaceutical distribution, authorized wholesaler/distributor operations, and customer contracting or pricing structures.
• Experience translating data into concise recommendations, leading field communications, and presenting operational performance to leadership.
• Experience with process improvement, automation, system implementation, UAT, or change and release readiness.
• Working knowledge of compliance controls, documentation, SOPs, and contractual obligations within pharmaceutical operations.

Skills

Data to Insights, Digital Fluency, Marketing Campaign Planning, Marketing Measurement, Marketing Strategy Implementation, Omnichannel Marketing, Scientific Literacy

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Find out more on our career site.

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our career site.

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