Transportation Specialist

Lindt & Sprüngli; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Market competitive compensation

Annual bonus and benefits

Job summary

Lindt & Sprüngli (North America) Inc. is seeking a Transportation Specialist to support the US brands by auditing carrier invoices, resolving OS&D, and guiding on-time payments within our TMS environment.

You will collaborate with finance, operations, and carriers to ensure accurate charges and compliant processes while driving continuous cost improvements. Join a hybrid Kansas City-based team that values accuracy, teamwork, and a proactive approach to problem solving, with opportunities to

Qualifications

• Minimum of 2 years of experience in accounts payable, transportation, logistics, supply chain, or accounting
• Experience auditing carrier invoices and validating charges against agreements
• Strong numeric and analytical skills with attention to detail
• Proven ability to work cross-functionally with finance and operations

Responsibilities

• Audit carrier invoices across all transportation modes for compliance and payment terms
• Review billing data and documentation to identify discrepancies and correct them
• Monitor OS&D resolution by evaluating value and costs to align with objectives
• Collaborate with finance and operations to ensure data integrity and reporting
• TMS troubleshooting and providing carrier support to ensure processing accuracy
• Communicate unresolved issues to management for timely resolution

Skills

Invoice auditing

TMS proficiency

Excel

Analytical skills

Cross-functional collaboration

Customer service

Accounts payable experience

Problem solving

Education

High school diploma or GED

Bachelor’s degree in accounting/finance/supply chain

Tools

Transportation Management System (TMS)

BluJay/e2open

Microsoft Excel

ERP/Accounting software

Job description

Company Introduction:

Lindt & Sprüngli is a Swiss chocolate manufacturer and recognized as a global leader in the market for premium chocolate, offering a large selection of products around the world. Lindt & Sprüngli looks back on a long-standing tradition of 175 years during which it has become known as one of the most innovative and creative companies making premium chocolate under the key brand Lindt. Lindt & Sprüngli (North America) Inc. is the holding company of the US family of companies Ghirardelli Chocolate Company, Lindt & Sprüngli (USA) Inc. and Russell Stover Chocolates Inc. Lindt & Sprüngli (North America) Inc. offers a shared-services model acting as the Center of Excellence for the North American market by providing world-class Supply Chain, Project Management, Information Technology, and additional business services to the local entities. This is an exciting time to join our company as we are further accelerating the success story and market expansion over the next years. High performing, entrepreneurial, result driven and passionate employees are key success factors for Lindt & Sprüngli. We are warmly welcoming ambitious talents to join us.

What Lindt & Sprüngli offers:

• A highly passionate team driven for success
• A fast-changing business environment and entrepreneurial mindset
• Central and prime office location in Kansas City next to the Plaza US or international career opportunities within the Lindt Group
• Opportunities to be involved in employee committees
• A flexible work environment offering a hybrid model
• Market competitive compensation, annual bonus and benefits
• And of course - delicious premium chocolate!

Job Description Summary:

As a key member of the Lindt & Sprüngli (North America) Inc. (LSNA) Transportation team, the Transportation Specialist plays a vital role in supporting Lindt US, Ghirardelli, and Russell Stover Chocolate brands. This position involves meticulous analysis and approval of transportation freight invoices for payment to all LSNA transportation carriers and resolution of OS&D and Freight Claims (Overages, Shortages, and Damages, Returns and QA inspections). The successful candidate will leverage their expertise in managing a high volume of invoices and/or OS&D incidents, resolving financial intricacies, providing guidance to other analysis, and fostering a culture of continuous improvement. This role requires a detail-oriented professional who is proficient in utilizing a Transportation Management System (TMS), excels in independent problem-solving, and possesses strong collaboration skills to build partnerships with internal and external stakeholders.

Essential Functions

• Audit carrier invoices, across all modes of transportation, validating charges to ensure strict compliance with transportation agreements, carrier guides, and payment terms.
• Conduct thorough reviews of billing data and supporting documentation, meticulously identifying any discrepancies, and promptly taking necessary steps to rectify them, ensuring accurate and compliant invoice processing.
• Monitor carrier submitted accessorial charges within TMS platform against supporting documentation to validate legitimacy of charges before approving or payment.
• Collaborate with finance and operations departments to ensure consistency and integrity of financial practices through reporting and/or analysis.
• Provide OS&D resolution by evaluating product value and transportation costs, to align with the organization's objectives, financial considerations, and standard operating procedures.
• Maintain proactive communication with internal and external parties to ensure final resolution is completed timely while protecting the integrity of our premium chocolate.
• Display a continuous improvement mindset by identifying opportunities to reduce spend, aligning with transportation budgets and improving service.
• Schedule and monitor completion of third-party inspections where required.
• Review and determine supporting documentation required for a successful OS&D and claim submission, continually improving documentation offerings to increase claim success.
• Gather/ report OS&D metrics (i.e. response/ resolution/ disposition time, carrier trends, etc)
• Serve as a customer service representative to address carrier invoice or OS&D inquiries, providing prompt and effective resolution to any concerns raised.
• Troubleshoot TMS (Transportation Management System) issues with carriers, offering technical support and training as necessary to ensure smooth processing of invoices and adherence to system requirements.
• Effectively communicate unresolved carrier issues to management for timely resolution.
• Support after-hour and weekend coverage on a rotating basis or as needed.
• Take on special projects and additional responsibilities as assigned by management, demonstrating flexibility and a willingness to contribute to team objectives and organizational goals.

Basic Qualifications

• High school diploma or a GED required
• Effective communication skills, both written and verbal.
• Experience using Microsoft Office Suite, including proficiency in Microsoft Excel
• Attention to detail, strong analytical and problem-solving skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Ability to work collaboratively with cross-functional teams
• Customer service skills to address inquiries from internal and external stakeholders
• Minimum of 2 years of experience in accounts payable (AP) functions, transportation, logistics, supply chain, or accounting
• Support after-hour and weekend coverage on a rotating basis or as needed

Preferred Qualifications

• Bachelor’s degree in accounting, finance, business administration/supply chain management or related field
• Proven ability to identify and solve complex issues related to freight billing/payment, QA inspections or freight claims
• Experience in refrigerated, intermodal and less-than-truckload transportation
• Experience in food & beverage or consumer-packaged goods
• Working knowledge of Transportation Management System (TMS) and specifically with e2open (BluJay)
• Proven track record of identifying opportunities for process improvements and implementing changes to enhance efficiency.

Company Description

Lindt and Sprüngli (North America) Inc. is the Supply Chain and Business Shared Services Company supporting the Lindt & Sprüngli family of brands (Lindt USA, Ghirardelli Chocolates and Russell Stover Chocolates), headquartered in Kansas City, MO.

Employment by Lindt & Sprüngli (North America) Inc. is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, and satisfactory employment and background checks.

Lindt & Sprüngli (North America) Inc. is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, national origin, sex, marital status, sexual orientation and gender identity, disability, veteran status, pregnancy, or any other status protected by law.

Principals only, please.

Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support - rooted in a proud tradition, yet always evolving to stay ahead and set new standards.

Across our diverse local teams, we think globally and act locally - empowering people to grow, take ownership and shape a sustainable future together. We are a responsible employer of choice who provides an inspiring people experience. Together, we build trust, drive innovation, and grow - as individuals and as a business.

Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.