Manager, Transportation

GXO; Lithia Springs (GA); On-site; USD 85,000 - 105,000; Full time

Job summary

GXO is seeking a Manager, Transportation in Lithia Springs, GA. The role oversees on-site management of a customer account, ensuring compliance and serving as the primary contact for initiatives and issues.

The position is 1st shift, Monday-Thursday, 5:00am-3:00pm, with responsibilities spanning P&L, driver management, and process improvement. The ideal candidate has 4 years in transportation and knowledge of the logistics industry, with occasional travel.

Qualifications

• 4 years of transportation experience.
• In-depth knowledge of the supply chain/logistics industry.
• Availability to travel occasionally.
• Bachelor’s degree is a plus.

Responsibilities

• Oversee overall on-site management of a customer account and ensure compliance with contractual obligations.
• Serve as primary customer contact for new initiatives and critical issues.
• Maintain responsibility for overall P&L to meet budgets and forecasts.
• Ensure effective communication with company drivers and manage tractor maintenance and service delivery.
• Track performance metrics: on-time pickup/delivery, volume, equipment balance, and empty miles.
• Recruit and retain drivers to meet fleet size goals.
• Identify opportunities to improve processes and implement solutions.
• Investigate service failures and apply corrective actions.
• Develop/modify policies to meet customer service requirements.
• Maintain safe work environment and resolve employee relations issues.

Skills

Leadership

Collaboration

Mentoring

Supervising

Communication

Strategic thinking

Customer relationship management

Education

Bachelor’s degree

Job description

Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

1st Shift, Monday-Thursday, 5:00am-3:00pm

As the Manager, Transportation, you will be responsible for the overall on-site management of a customer account, ensuring that compliance requirements and contractual obligations are met. You will also serve as the primary customer contact on all new initiatives and high-level critical issues.

What you’ll do on a typical day:

• Maintain responsibility for the overall P&L to meet established budgets and forecasts
• Ensure the effectiveness of the operation’s communication, interaction and relationship with company drivers
• Oversee the management of tractor maintenance, compliance and service delivery
• Track operational performance, including on-time pickup and delivery, volume, equipment balance and empty miles
• Ensure driver recruiting and retention meets established fleet size goals
• Identify opportunities to increase performance, improve processes and find efficiencies, and coordinate with leaders to implement solutions
• Investigate and determine the root cause of all service failures; implement corrective actions whenever necessary
• Develop and modify operational policies and procedures to meet customer service requirements on both new and existing processes
• Maintain a safe work environment and foster a positive team dynamic, resolving employee relations issues and administering corrective action as required
• Ensure annual profit, efficiency and quality goals are attained at each client engagement
• Direct capital expenditure and asset deployment activities

What you need to succeed at GXO:

At a minimum, you’ll need:

• 4 years of transportation experience
• In-depth knowledge of the supply chain/logistics industry
• Availability to travel occasionally

It’d be great if you also have:

• Bachelor’s degree
• Project management skills and experience
• Proven leadership and collaboration skills with experience effectively supervising, mentoring and influencing employees
• Excellent verbal and written communication skills
• Experience as a collaborative, innovative and strategic thinker
• Solid customer relationship management skills

This job requires the ability to:

• Lift objects of various shapes, sizes and weights up to 25 lbs.
• Stand, sit or walk for extended periods of time
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.