Manager, Transplant Operations

Oregon Health & Science University; Portland (OR); Hybrid; USD 119,000 - 202,000; Full time

Job summary

Oregon Health & Science University is seeking a Manager of Transplant Operations to lead ambulatory transplant services, optimize patient access, and ensure compliance with regulatory standards. The role covers pre‑transplant evaluation, waitlist management, and post‑transplant follow‑up across outpatient clinics.

Ideal candidates bring 5–8+ years of ambulatory healthcare operations experience, strong data analytics, and comfort working in a hybrid environment.

Qualifications

• Bachelor’s degree in a healthcare-related field.
• 5–8+ years of healthcare operations experience, with ambulatory emphasis.
• Knowledge of transplant regulations (UNOS/OPTN/CMS).
• Strong data analytics and reporting skills.

Responsibilities

• Oversee day-to-day operations of transplant outpatient clinics across all phases (referral/intake, evaluation, waitlist, and post‑transplant care).
• Optimize clinic templates, scheduling workflows, and provider utilization to improve access and reduce cycle times.
• Manage clinic capacity, no‑show rates, and throughput to support timely evaluations and follow‑up care.
• Partner with centralized access teams to streamline referrals, insurance clearance, and patient onboarding.

Skills

Ambulatory operations

Scheduling optimization

Data analysis

Education

Bachelor’s degree in Healthcare Administration, Nursing, Business, or related field

Tools

EPIC

UNet

Job description

Manager, Transplant Operations

US-OR-Portland

Requisition ID: 2026-40997

Position Category: Management/Supervisory

Job Type: Unclassified Administrative

Position Type: Regular Full-Time

Posting Department: Clinical Transplant Services

Posting Salary Range: $118,809.60 -$201,968.00 per year with offer based on experience, education and internal equity

Posting FTE: 1.00

Posting Schedule: Monday - Friday, Hybrid position

Posting Hours: 8:00am - 5:00pm, hours can vary based on dept needs

HR Mission: Healthcare

Drug Testable: No

Department Overview

OHSU Clinical Transplant Services includes kidney, pancreas, liver, and heart transplant programs. The Transplant Operations Manager provides operational leadership for all outpatient components of the transplant program, including pre‑transplant evaluation, waitlist management, and post‑transplant follow‑up care. This role is responsible for optimizing clinic operations, improving patient access and throughput, ensuring regulatory compliance, and driving high‑quality, patient‑centered outcomes across the ambulatory transplant continuum.

Function/Duties of Position

Ambulatory Operations & Clinic Management

• Oversee day‑to‑day operations of transplant outpatient clinics acrossall phases (referral/intake, evaluation, waitlist, and post‑transplant care).
• Optimize clinic templates, scheduling workflows, and providerutilization to improve access and reduce cycle times.
• Manage clinic capacity, no‑show rates, and throughput to supporttimely evaluations and follow‑up care.
• Partner with centralized access teams to streamline referrals, insurance clearance, and patient onboarding.

Access & Patient Flow

• Lead initiatives to improve time from referral to evaluation and time tolisting.
• Monitor and improve patient flow across multidisciplinary visits(coordinators, providers, diagnostics, social work, financial counseling).
• Identify and remove barriers to care, including logistical, financial, andhealth equity challenges.
• Ensure seamless transitions between inpatient and ambulatory caresettings.

Data & Performance Management

• Track and report key ambulatory KPIs (e.g., referral conversion rates,time to evaluation/listing, clinic access, no‑show rates, post‑transplant follow‑up compliance).
• Develop and maintain dashboards to inform operational decision‑making.
• Use data analytics to identify performance gaps and implement targetedimprovements.

Financial & Resource Management

• Partner with Transplant Director and finance on ambulatory budgets,staffing models, and clinic productivity.
• Monitor reimbursement and outpatient revenue cycle performance (e.g.,authorization, billing, collections).
• Ensure efficient resource utilization while maintaining high‑quality care.

Team Leadership & Collaboration

• Lead and support ambulatory transplant staff, including managed carecoordinators, medical assistants, schedulers, and administrative personnel.
• Foster strong interdisciplinary collaboration with physicians, APPs, nursing, social work, nutrition, pharmacy, and financial coordinators.
• Drive staff engagement, professional development, and performancemanagement.

Required Qualifications

• Bachelor’s degree required (Healthcare Administration, Nursing, Business, or related field).
• 5–8+ years of healthcare operations experience, with a strong emphasis on ambulatory services.

Job Related Knowledge, Skills and Abilities (Competencies):

• Strong knowledge of ambulatory operations, scheduling optimization, and access management.
• Familiarity with transplant regulatory requirements (UNOS/OPTN/CMS).
• Data‑driven mindset with strong analytical and reporting skills.
• Excellent leadership, communication, and stakeholder management abilities.
• Financial acumen in outpatient operations and reimbursement.

Preferred Qualifications

• Master’s degree preferred (MHA, MBA, MPH, or similar).
• Experience in transplant services or complex specialty care programs preferred.
• Proven experience improving clinic access, throughput, and patient flow.
• Experience in transplant or specialty ambulatory program management.
• Experience with EMR systems and transplant reporting tools (e.g., EPIC, UNet).

Additional Details

Primarily located at OHSU Marquam Hill campus and CHH. May require occasional flexibility for clinic coverage and program needs.

Schedule will be primarily Monday‑Friday during business hours, but flexibility in schedule will be dependent on program needs.

Equal employment opportunity, including veterans and individuals with disabilities.

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