Manager Training & Quality Improvement

Montefiore Orthopedics; New York (NY); On-site; USD 92,000 - 115,000; Full time

Job summary

Montefiore Medical Center's University Behavioral Associates in the Bronx is hiring a Training & Quality Improvement Manager for Child Welfare programs. You will translate clinical insights into measurable outcomes, lead QA/CQI initiatives, and develop staff trainings to strengthen documentation and practice fidelity.

The role requires strong analytics, supervisory experience, and knowledge of Medicaid/HIPAA compliance; a Bachelor's degree is required, Master's preferred.

Qualifications

• Bachelor's degree required; Master's preferred.
• 1-3 years experience; supervisory experience preferred.
• Ability to develop detailed policies and procedures.
• Knowledge of Medicaid, HIPAA and regulatory compliance.

Responsibilities

• Build dashboards and KPIs from clinical data.
• Lead QA/CQI audits and compliance monitoring.
• Identify trends and translate into improvement plans.
• Deliver trainings, coaching, and tools to strengthen documentation and practice fidelity.
• Supervise analytic staff and support audit readiness.

Skills

Analytics

QA/CQI expertise

Communication

Training

Cross-team collaboration

Education

Bachelor's Degree

Master's degree

Tools

Microsoft Excel

Data Visualization tools

Microsoft Office

Job description

## Manager Training & Quality ImprovementApplylocations: 334 East 148th Streettime type: Full timeposted on: Posted Todayjob requisition id: JR232024**City/State:**The Bronx, New York**Grant Funded:**Yes**Department:**CMO - UBA Child Welfare**Work Shift:**Day**Work Days:**MON-FRI**Scheduled Hours:**8:30 AM-5 PM**Scheduled Daily Hours:**7.5 HOURS**Pay Range:**$92,000.00-$115,000.00**MANAGER, TRAINING & QUALITY IMPROVEMENT – Child Welfare Programs**(Bronx, NY – Full Time)Drive impact where it matters most. University Behavioral Associates (UBA), part of Montefiore Medical Center, is seeking a skilled and motivated **Training & Quality Improvement Manager** to translate clinical insight into measurable outcomes and stronger practice. This role leads data-informed quality improvement and workforce development across child welfare programs.**What You’ll Do*** Build and manage systems that translate clinical and program data into actionable insights, dashboards, and key performance indicators* Lead quality assurance, audits, and compliance monitoring across child welfare, behavioral health, and regulatory standards* Identify trends in safety, permanency, well-being, and service delivery—and turn findings into improvement plans* Design and deliver high-impact staff trainings, coaching, and tools to strengthen documentation, fidelity, and evidence-based practice* Partner with clinical and program leadership to drive continuous quality improvement and performance outcomes* Supervise analytic/technical staff and support audit readiness, reporting, and stakeholder communication**What You Bring*** Strong analytics + QA/CQI expertise with the ability to connect data, clinical practice, and operations* Experience in child welfare/behavioral health and regulatory compliance (e.g., Medicaid, HIPAA)* Advanced Excel/data visualization skills and sharp problem-solving ability* Excellent communication, training, and cross-team collaboration skills**Why This Role Matters*** You’ll shape how programs measure success, improve care, and support families—using data, training, and quality systems to drive real-world impact.* Be part of the largest employer in the Bronx, with 200+ locations and extensive opportunities for growth* Competitive salary and a comprehensive benefits package**Qualifications:*** Bachelor's Degree required. Master's preferred.* 1-3 years experience* Associates must have ability to develop detailed policies and procedures.* Previous supervisory experience is preferred.* Associates must have ability to develop detailed policies and procedures.* Associate must have strong interpersonal skills and the ability to respond to requests from many people and departments.* The ability to focus and having strong attention to detail is mandatory.* Possess strong computer skills with knowledge of Microsoft Office applications.* Knowledge of child welfare software systems including CNNX* Must demonstrate ability to communicate orally and in writing.* Knowledge of the principles and procedures of MMC.* Flexibility and ability to find creative solutions to challenges* Strong interpersonal skill in working with clients, colleagues, and when interfacing with other agenciesStarting Salary: $90,000Location: 55 E. 208th Street, Bronx NY 10467 (some travel required)Schedule: Monday–Friday, 8:30am–5:00pmMontefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.