Manager, Training & Quality

DSV - Global Transport and Logistics; Dallas (TX); On-site; USD 88,000 - 108,000; Full time

Job summary

DSV – Global Transport and Logistics in Dallas, USA, seeks a Training & Quality Manager to lead the design and delivery of training programs, coordinating quality control, safety, and work-method courses aligned with client expectations and regulatory requirements.

The role requires a high school diploma, 2 years in warehousing/logistics, and MHE experience; a college degree is a plus. You will develop competency programs, monitor KPIs, and collaborate with leadership to improve site performance.

Qualifications

• Must have a high school diploma or GED.
• 2 years’ experience working in warehousing and/or logistics.
• 6 months training experience.
• 1 year experience working with MHE.
• Willing to work evenings and weekends as needed.

Responsibilities

• Orient new team members and provide on-site training.
• Monitor, measure, and report training KPIs.
• Facilitate safety, quality, and operational training updates.
• Plan and deliver on-the-job training programs.
• Maintain training databases and documents.

Skills

MS Office

Effective communication

Organizational skills

Problem solving

Education

High school diploma or GED

College degree in business or related field

Tools

MHE (Material Handling Equipment)

Job description

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - USDAL005 > Dallas, Cedardale Rd.

Division: Solutions

Job Posting Title: Manager, Training & Quality

Time Type: Full Time

Position Summary

The Training Manager position reports to the General Manager on site. He/she is responsible for the coordination and delivery of training courses that are required by DSV and the client. The programs would include but are not limited to quality control, work measurement, manufacturing methods, safety, and work instructions.

To assist in the development of solutions that meet clients’ expectations. To develop and conduct competency training that is role-specific in the areas of systems, P&L management, and leadership development and to provide ongoing support to employees in these areas.

Essential Duties And Responsibilities

• Orientation of new team members and re-fresher training on site and corporate policies.
• Stays abreast of industry and corporate best practices
• Monitor, measure, and report KPIs for staff training and development plans
• Facilitate shift training on safety, operations, quality, standard and procedural updates.
• Facilitate safety training and team member awareness of regulatory requirements including general awareness and function specific hazardous material handling
• Implement OJT training programs, as required, to improve site or corporate performance and compliance
• Conduct and supervise training and development programs for employees
• Plan and deliver OJT training courses and programs necessary to meet training needs while keeping in consultation with department heads
• Establish and maintain training metric and database.
• Design training courses and programs necessary to meet training needs
• Perform Hazmat training for all required team members in coordination with site management
• Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training
• Plan, develop and implement strategy for staff training and development,
• Train, certify and recertify team members on material handling equipment.
• Maintain and issue all certification cards, ID badges, and Safety card to team members
• Work closely with the management team and the operations department to help ensure that the business/operational needs are being met
• Evaluate all team members’ skill levels to identify outages, and retrain all team members on any updates
• Ensure all staffing changes are accurately reflected in the database and in the training files.
• Create and maintain documents for orientation and safety
• Ensure all information is communicated to the site manager.

OTHER DUTIES (Site Specific)

• May be expected to cross train in other leadership functions to support the site and contribute to team member development.
• Work overtime as dictated by business whether mandatory or voluntary
• Performs other duties as assigned.

Supervisory Responsibilities

• None

Education and/or Experience

• Must have a high school diploma or general education degree (GED).
• 2 years’ experience working in warehousing and/or logistics
• 6 months training experience
• 1 year experience working with MHE
• Willing to work evenings and weekends as needed.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Certificates, Licenses, Registrations or Professional Designations

• Must be able to become MHE certified within 30 days of hire

SKILLS, KNOWLEDGE, AND ABILITIES

• Proficient in MS Office applications (Word, Excel, Outlook, PowerPoint)

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Intermediate

Other

• Effective communication skills (all modes) requiring the ability to communicate to various levels of management to entry level team members
• Excellent organizational skills
• Have experience in developing and implementing training programs.
• Knowledge of inventory management procedures and warehousing terminology and best practices.
• Positive and professional attitude.
• Completes work with limited degree of supervision.

Preferred Qualifications

• College degree in business or related field
• Bilingual in English & Spanish (reading, writing, verbal)

CORE COMPETENCIES FOR SUCCESS

Leader Of Others

• Accountability
• Business Acumen
• Communication / Building Partnership
• Developing Oneself
• Developing Others
• Drive for Results
• Embracing Change
• Problem Solving
• Empowerment
• Leadership Excellence
• Leading Change
• Problem Solving

Independent Contributor

• Accountability
• Communication / Building Partnership
• Customer Orientation
• Developing Oneself
• Drive for Results
• Embracing Change
• Problem Solving
• Professional Competencies

PHYSICAL DEMANDS

Occasionally

• Handling/Fingering, Sitting

Frequently

• Bending

Constantly

• Walking and Standing

Ability to Lift/Carry and Push/Pull

• 21-50 pounds
• Reach above shoulder, reach outward, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate

For this position, the expected base pay range is $88,280 – $108,000 Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.