Manager - Training and Quality

Navia Benefit Solutions; Dayton (OH); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading benefits provider is seeking a leader for a remote position in Ohio. This role involves developing a team of trainers, managing partner relationships, and ensuring policy compliance. Candidates should have strong communication skills and expertise in benefit arrangements. The position offers a salary range of $65K-$85K and allows for remote work within specific states.

Qualifications

• Expert level understanding of Flexible Spending Arrangements and related benefits preferred.
• Ability to manage and develop teams effectively.
• Experience with documentation and process improvement.

Responsibilities

• Coordinate training for existing staff and new hires.
• Provide feedback in employee meetings.
• Document processes and identify areas for improvement.
• Ensure quality assurance of team deliverables.

Skills

Strong written and verbal communication skills

Comfortable providing constructive feedback

Ability to adapt personal communication style

Job description

Overview

This is a remote position.

Salary: $65K-$85K.

Position Summary

The position is responsible for the leadership and development of a team of trainers and quality assurance staff. This role includes developing staff, managing internal and external partner relationships, and acting as a subject matter expert for your subordinates. Additionally, this role will be responsible for creating policies / procedures that ensure the achievement of departmental deliverables and performance expectations.

This position will apply experience and judgment regarding the interpretation and application of established policies and procedures as they relate to Navia’s suite of benefit offerings. They will also research and present issues of major impact or technical complexity to senior management or refer to the appropriate internal experts for resolution.

Responsibilities

• Coordinate scheduling of new team members and ongoing check-ins on progress.
• Coordinate trainings for existing staff & new hires (NDT, HRA, other topics as needed).
• Be present and provide feedback in employee weekly one-one meetings.
• Document processes and identify areas for improvement within established processes.
• Quality Assurance, meaning catch people doing things right, check for accuracy, and training opportunities.
• Ability to multi-task and lead numerous projects concurrently.
• Other duties as assigned.

Requirements

• Strong written and verbal communication skills.
• Comfortable providing constructive feedback and administering disciplinary action.
• Expert level understanding of Flexible Spending Arrangements, Health Reimbursement Arrangements, COBRA, Health Savings Accounts, Wellness benefits, and Commuter plans is preferred.
• Ability to adapt personal communication style to fit the needs of the team.

Please visit our career page and apply directly: www.naviabenefits.com / workatnavia

Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

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