Manager, Total Loss

Allstate Canada; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Associate Manager, where you will lead a team to provide exceptional claims service. This role emphasizes collaboration, performance enhancement, and compassionate customer care. With a focus on personal growth and community engagement, you will be part of a culture that values diversity and inclusivity. Your leadership will drive operational initiatives and ensure the effective handling of claims, contributing to the company's mission of protecting families and their belongings. This is more than just a job; it's an opportunity to make a positive impact in the lives of others.

Benefits

Customizable Group Benefits Program

Employee discounts on insurance

Office equipment purchase reimbursement

Student Loan Payment Matching

Retirement Savings with employer contributions

Wellness allowances

Personal reflection days

Community involvement opportunities

Qualifications

• 5+ years of experience in claims management and customer service.
• Strong leadership skills with supervisory responsibilities.

Responsibilities

• Manage and motivate a team of adjusters to achieve high performance.
• Handle complex customer conflicts and claim settlements.
• Analyze reports to support business objectives.

Skills

Customer Service

Claims Management

Conflict Resolution

Team Leadership

Performance Analysis

Education

Bachelor's Degree

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us ahead of our customers’ evolving needs, from advocating for seat belts, airbags, and graduated driving laws to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

The Associate Manager is responsible for providing our Agents exceptional claims and inquiry service through chat while managing and motivating ten to fifteen adjuster staff or vendors to achieve high performance and expert execution of claim processes. This individual supports the implementation of operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA), and Company business objectives. They develop strategies to enhance employee performance and ensure the effective handling of claims. The individual monitors staffing levels and workloads, provides coaching and mentoring, participates in performance reviews, manages customer conflicts, and helps establish unit goals and objectives. They deliver compassionate service that is fast, fair, and easy to ensure customer retention.

Additional Company Information

Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on prevention and protection products for every stage of life. Recognized as a Best Employer in Canada for nine consecutive years, the company values an inclusive, welcoming culture and community engagement. Serving Canadians since 1953, Allstate’s promise is "You’re in Good Hands."

Our culture emphasizes Opportunity, Flexibility, Community, Diversity, and Family, fostering personal growth, career development, and a positive work environment.

Benefits of Joining Allstate

• Customizable Group Benefits Program
• Employee discounts (15% on auto and property insurance)
• Office equipment purchase reimbursement
• Student Loan Payment Matching
• Retirement Savings with employer contributions
• Wellness allowances and personal reflection days
• Community involvement and giving back opportunities

Role Details

Designated Location: Home Based

Key Responsibilities

• Participate in special projects as a subject matter expert
• Manage vendor performance
• Handle complex arbitrations and claim settlements
• Resolve complex customer conflicts
• Analyze reports to support business objectives
• Define and track department metrics
• Review employee work quality and customer interactions

Qualifications

• Preferred: 4-year Bachelor's Degree
• Preferred: 5+ years of experience
• Supervisory responsibilities included
• Equivalent education and experience may be considered

Joining our team is more than a job — it’s an opportunity to grow, challenge the status quo, and impact the future positively. We embrace connection and belonging, and have received awards for our diversity and inclusivity initiatives.

Good Hands. Greater Together.