Manager, Third Party Risk - Vendor Management

Santander Bank; Austin (TX); Hybrid; USD 90,000 - 145,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a seasoned Manager of Third Party Risk - Vendor Management to lead a team responsible for relationships with external partners. You will oversee planning, audits, information requests, and change management, ensuring timely delivery and alignment with contracts.

You will partner with executive leadership and business units to drive risk-aware vendor programs, coach staff, monitor SLAs, and communicate insights to stakeholders across the enterprise.

Qualifications

• 5+ years in financial services, required.
• Experience in TPRM standards within Vendor Management, required.
• 5+ years of management/leadership experience.
• Ability to lead, develop and motivate a team.
• Strong analytical and problem-solving skills.
• Excellent presentation and communication skills.
• Ability to interact with executive leadership and other departments.
• Strong judgment under deadlines.
• Ability to adapt to dynamic business and technical environments.
• Commitment to confidentiality.

Responsibilities

• Develop, enhance, and maintain relationships with third parties.
• Oversee planning, scheduling, and communications of meetings, audits, information, and change requests.
• Oversee day-to-day workflow and resource allocation of Vendor Management team.
• Provide input into department vision and direction.
• Maintain cohesion, training, and development of the Vendor Management program.
• Ensure audits and meetings are organized as per partnership agreements.
• Prepare regular status reports and present to partners.
• Develop and manage Vendor Management direct reports.
• Coach and train associates on tools and processes.
• Monitor SLAs and coordinate with customers and vendors.

Skills

Vendor Management

Leadership

Executive Communication

Presentation Skills

Statistical Analysis

Problem Solving

Confidentiality

Adaptability

Stakeholder Management

Cross-functional Skills

Job description

It Starts With You:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make:

The Manager, Third Party Risk - Vendor Management is responsible for the development, enhancement, and maintenance of ongoing relationships with third parties that the Company partners with. They oversee the resources responsible for the planning, scheduling, and communications of meetings, audits, information, and change requests received from partners or identified in existing agreements. Additionally, the manager role is responsible for overseeing the day-to-day workflow and resource allocation of the Vendor Management team.

• Provides input into the vision and direction of the department that will support the directives set by senior management.
• Maintains cohesion, training, and development of the Vendor Management program.
• Provides oversight for the Vendor Management team to ensure information is gathered and delivered accurately and timely.
• Ensures audits and meetings are organized and facilitated in accordance with the partnership agreement.
• Prepares regular status reports and presents reports to the partners.
• Develops and manages Vendor Management direct reports in line with corporate objectives.
• Maintains a comprehensive working knowledge of all tools that are available to each associate, continually coaching and training associates.
• Serves as a point of contact for Business Partners.
• Monitors and reports SLA’s defined in the partnerships.
• Coordinates with customers and vendors as needed.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• 5+ Years Financial Services Industry experience. - Required.
• Experience in TPRM standards within Vendor Management - Required.
• 5+ Years Minimum of Management/leadership experience. - Required.
• Ability to lead, develop and motivate a team.
• Demonstrated application of statistical analysis and problem solving.
• Ability to interact with Executive Management as well as leadership of all departments to facilitate the accomplishment of company goals.
• Excellent presentation skills and experience of presenting to senior leadership.
• Excellent communication skills (both written and verbal) including the ability to successfully influence across the organization.
• Excellent judgment, decision-making skills, and the ability to work under continual deadlines and pressure.
• Ability to work well with people from many different disciplines with varying degrees of technical experience.
• Ability to adapt to a dynamic, rapidly changing business and technical environment.
• Ability to maintain confidentiality.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum: $90,000.00 USD

Maximum: $145,000.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.