Manager, Technology Services

Lewis & Associates; Hampton (VA); On-site; USD 90,000 - 140,000; Full time

Job summary

LEWIS & ASSOCIATES is seeking a Manager of Technical Services to lead planning and maintenance of the organization’s network and technology systems. The role partners with Technology Management to set policy and MIS direction and provides strategic guidance across departments.

You will supervise Network and System Administrators, oversee backups and disaster recovery, manage vendor relationships, and ensure security and compliance.

Qualifications

• In-depth knowledge of Windows Server operating systems, server hardware and networking.
• Ability to communicate effectively in writing and speech.
• Experience identifying problems and implementing solutions with minimal downtime.
• Strong critical thinking and analytical skills.

Responsibilities

• Oversees planning and maintenance of the organization's network and technology systems.
• Manages vendor relationships and oversees security and compliance.
• Supervises Network and System Administrators and staff; mentors team including contractors.
• Delivers project management, reporting, and disaster recovery coordination.

Skills

Windows Server

Networking

Leadership

Communication

Problem solving

Education

BS in Computer Science/Engineering or related field

Tools

MS Office Suite

Cisco/Networking tools

Job description

LEW I S & ASSOCIATES is a leader in providing Legal and Administrative staffing services. We are a sole source staffing firm giving you convenient ways of working with us. We make every effort to ensure the highest degree of professionalism and integrity in the staffing process. We understand thedemanding role of recruiting to source the highest level of legal professionals while incorporating proven,innovative, and successful recruiting techniques.

Job Description

The Manager of Technical Services coordinates the planning for and maintenance of the organization’s network and technology systems. Assists Technology Management in providing company-wide direction in areas of policy and planning for management information systems, technology and related functions. Serves as a consultant and advisor to all departments in order to assure collaborative efforts are made towards the common goals of the management information systems. The Manager of Technical Services is responsible for overall integrity of networks, computer systems and communication devices with respect to the organization’s computer needs. Interpersonal skills are required to deal with the personnel situations arising with Technology staff. The ability to motivate and mentor personnel, both in-house and contractors, calls for a high degree of human relations skills. Management skills are required tosuccessfully perform the planning, directing, reporting, and administrative responsibilities of
this position. Preferred experience managing technical services at a transit agency.

Essential Job Functions:

• Establishes work standards and milestones to evaluate department performance; takesappropriate actions to correct performance and to adjust schedules to meetrequirements.
• Oversees the administration and maintenance of the company’s infrastructure whichincludes the planning and implementation of additions, deletions and majormodifications.
• Assigns, reviews and evaluates technology work; counsels employees and resolvesdisciplinary matters; recommends selections, termination, and promotion of employees.
• Develops plans and schedules to meet unexpected situations and new requirements.
• Reviews and evaluates data and information to determine need to change programs andactivities; writes reports documenting findings, conclusions and recommendations.
• Ensures compliance with all applicable policies, rules, regulations and laws.
• Builds and maintains vendor relationships and recommends the purchase of hardwareand software products.
• Responds to escalated help desk issues.
• Oversees troubleshooting, systems backups, archiving, network infrastructure, anddisaster recovery and provides expert support when necessary.
• Challenges team members to develop as leaders while serving as a role.
• Serve as project manager for internal organizational units and outside consulting that isrelated to computer hardware/software and network communication use.
• Enforces security and control of existing infrastructure applications/processes andcompany practices as relates to technology.
• Recommends and implements automated processes/application software/hardware tomeet departmental requirements.
• Supervises System and Network Administrators, Information Services Technician(Desktop Support) and Telecommunications Staff.
• Evaluates all communication equipment and technology needs.
• Performs other duties as assigned.

Qualifications

Required Knowledge, Abilities and Skills essential to Job Functions:

• In depth knowledge of Windows Server operating systems, server hardware, PC hardware/software configuration, networking strategies and analysis tools essential.
• Ability to communicate effectively, both oral and written.
• Ability to identify problems and implement solutions with minimal downtime.
• Critical Thinking – Using logic and analysis to identify the strengths and weakness of different approaches.

Required Experience:

• Minimum of five (5) years progressive experience in information technology and data center management, telecommunications, network design and implementation in a Windows environment.
• Experience with various networking protocols and devices and their use.

Required Software Knowledge and Skills essential to Job Functions:

• Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
• Basic problem solving skills associated with software applications used is expected.
• Software usage relevant to job duties will be evaluated.

Software applications:

• Familiarity with COTS software and MS Office Suite essential.

Training and/or Education:

• BS in Computer Science/Engineering, Management Information Systems, Information Systems or Related Field

Licenses or Certificates:

• CCNA and MCSE preferred

Additional Information

All your information will be kept confidential.

Job ID: 1171617