Manager, Technical Solutions

Quiet Capital; San Francisco (CA); On-site; USD 180,200 - 252,300; Full time

Benefits offered by this job

Healthcare benefits

401(k) with employer match

Global benefit programs

Job summary

Reddit is seeking a dynamic leader to scale our Technical Solutions team from our San Francisco office. You will supervise managers, drive ads signals enablement, and lead cross-functional initiatives with Sales, Product, and Engineering to ensure reliable in-market ads products and revenue growth.

The role requires 8+ years in technical support and 3+ years in people management, with deep ad tech knowledge and experience with AI-driven troubleshooting.

Qualifications

• 8+ years experience in a technical support role or similar.
• 3+ years in a people management role leading technical ICs.
• Strong foundational understanding of ad tech ecosystems and signal technologies, including direct experience with pixel implementation and conversions API setups.
• Experience leveraging AI tools, machine learning workflows, or AI-driven solutions to optimize technical troubleshooting, scale team operations, or analyze complex data sets.
• Adept at technical troubleshooting, data analysis, and using debugging/diagnostic tools to solve complex systems and data discrepancies.
• Experience with a data management platform (ex. Hex, Tableau, Looker, Sense).
• Strong cross-functional collaboration skills, with a proven track record of influencing product, engineering, and sales teams.
• Excellent verbal and written communication skills.
• Comprehensive Healthcare Benefits and Income Replacement Programs

Responsibilities

• Supervise and mentor a group of technical solutions managers, providing strategic direction, coaching, and fostering professional growth
• Oversee ads signals enablement, ensuring advertisers successfully integrate key measurement products (pixels and conversions API) and maintain high-quality signals
• Drive strategic, broad-reaching technical initiatives leveraging cross-functional team participation
• Work closely with Sales, Product, and Engineering leads to remove technical obstacles and product constraints that impede revenue growth
• Lead the team in executing advanced diagnostic procedures to troubleshoot and resolve client technical challenges, ensuring adherence to service level targets
• Facilitate communication between XFN leads, relaying advertiser insights, recurring technical gaps, and operational feedback to shape product development, tooling, and GTM strategies
• Identify and implement processes and tooling changes to increase team bandwidth, optimize workflows, and scale support models
• Regularly share strategic themes and metrics with leadership team

Skills

Technical support experience

People management

Ad tech & signals knowledge

AI/ML tools & workflows

Diagnostics & debugging

Cross-functional collaboration

Communication skills

Healthcare benefits & related programs

Tools

Hex

Tableau

Looker

Sense

Job description

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Reddit is looking for a dynamic leader to scale our Technical Solutions team. Sitting at the intersection of Sales, Product, and Engineering, the team owns the technical foundation behind campaign delivery, ad signals, issue resolution, and product feedback loops. Their work ensures Reddit’s ads products function reliably in-market while supporting GTM readiness and advertiser success.

Note: this role is required to work in person from our SF office 1-2 days per week.

What you’ll do:

• Supervise and mentor a group of technical solutions managers, providing strategic direction, coaching, and fostering professional growth
• Oversee ads signals enablement, ensuring advertisers successfully integrate key measurement products (pixels and conversions API) and maintain high-quality signals
• Drive strategic, broad-reaching technical initiatives leveraging cross-functional team participation
• Work closely with Sales, Product, and Engineering leads to remove technical obstacles and product constraints that impede revenue growth
• Lead the team in executing advanced diagnostic procedures to troubleshoot and resolve client technical challenges, ensuring adherence to service level targets
• Facilitate communication between XFN leads, relaying advertiser insights, recurring technical gaps, and operational feedback to shape product development, tooling, and GTM strategies
• Identify and implement processes and tooling changes to increase team bandwidth, optimize workflows, and scale support models
• Regularly share strategic themes and metrics with leadership team

Required Qualifications:

• 8+ years experience in a technical support role or similar
• 3+ years in a people management role leading technical ICs
• Strong foundational understanding of ad tech ecosystems and signal technologies, including direct experience with pixel implementation and conversions API setups
• Experience leveraging AI tools, machine learning workflows, or AI-driven solutions to optimize technical troubleshooting, scale team operations, or analyze complex data sets
• Adept at technical troubleshooting, data analysis, and using debugging/diagnostic tools to solve complex systems and data discrepancies
• Experience with a data management platform (ex. Hex, Tableau, Looker, Sense)
• Strong cross-functional collaboration skills, with a proven track record of influencing product, engineering, and sales teams
• Excellent verbal and written communication skills
• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Mental Health & Coaching Benefits

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$180,200 - $252,300 USD

Reddit U.S. Equal Employment Information

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. To bring community and belonging to everyone in the world, Reddit’s employees must represent communities and redditors on our platform.

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We invite you to self-identify across the identities below so we can better understand our talent pools and assess our effectiveness in attracting and recruiting people to Reddit from all backgrounds.

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