Manager - Technical Records

United Airlines; Houston (TX); On-site; USD 95,000 - 123,000; Full time

Benefits offered by this job

Medical insurance

Flight privileges

401(k)

Job summary

United Airlines is seeking an experienced aviation operations professional to manage aircraft and fleet configuration data, ensuring accuracy and regulatory alignment. You will lead cross‑functional teams and support 24/7 operations across the U.S. and India.

The role requires strong data analytics, advanced Excel, and project management skills, with travel up to 25% and a base pay range of $94,620 to $123,184.

Qualifications

• High school diploma or equivalent.
• SIDA badge eligible (required).
• RCA (Root Cause Analysis).
• Lean Principles.
• 4 years of experience in aviation with large or small passenger/cargo operations.
• Experience with data analytics.
• Strategic/Logical problem-solving skills.
• Simultaneous project management skills.
• Closed loop communication.

Responsibilities

• Manage aircraft and fleet configuration setup with ongoing data integrity and alignment with FAA Part 121, GMM, and SOPs.
• Oversee daily maintenance of configuration systems and track aircraft modifications and system updates.
• Lead 24/7 operational support across U.S. and India-based teams.
• Support aircraft records functions to align configuration data with maintenance documentation.
• Provide executive-level presentations and project updates to leadership.
• Coordinate travel requirements and scheduling; travel up to 25% to domestic and international locations.

Skills

Technical documentation

Communication skills

Data analytics

Project management

Travel coordination

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Excel

Microsoft Project

PowerPoint

Power BI

Foundry (Palantir)

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview and Responsibilities

Responsible for managing aircraft and fleet configuration setup while ensuring ongoing data integrity through continuous audits and alignment with FAA Part 121, GMM, and departmental procedures. Oversees the daily maintenance of configuration systems and supports operational readiness through accurate tracking of aircraft modifications and system updates. Leads 24/7 operational support across U.S. and India-based teams, coordinating efforts to resolve discrepancies and maintain system reliability. Also supports aircraft records functions to ensure configuration data aligns with maintenance compliance documentation.

• Advanced knowledge of interpreting various technical documents and manuals such as: IPC, AMM, CMM, OEM manuals and Service Bulletins
• Demonstrate strong verbal, written, and interpersonal communication skills to efficiently motivate team members and ensure deliverables are completed in an accurate and timely manner.
• Daily communication with team on project status in addition to the monitoring of trend/analysis of data points/KPIs to survey for continued education/training in accordance with departmental SOP/DOP for respective staff.
• Provide support and coaching to ensure training gaps are continually mitigated.
• Proven experience completing audits from different organizations: DOD, IOSA, FAA, and various internal groups. Ability to do RCA research and track trends to find and effectively implement changes to processes within the organization and outside.
• Provide executive level presentations and deliver project updates to leadership.
• Ability to be flexible with operational needs and re-prioritize as necessary; comfortable with research, storyboarding and providing succinct overview(s) to leadership on simple to complex matters.
• Facilitate time and attendance management for assigned staff, including tracking, auditing, and reconciliation, while ensuring adequate coverage to maintain 24/7 operational support.
• Travel up to 25% to domestic and international locations, including but not limited to DEN, ORD, SFO, and India, requiring a valid passport and travel visa as applicable.

Qualifications

What's needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• SIDA badge eligible (required)
• RCA (Root Cause Analysis)
• Lean Principles
• 4 years of experience in aviation with large or small passenger/cargo operations
• Experience with data analytics
• Strategic/Logical problem-solving skills
• Simultaneous project management skills
• Closed loop communication
• Advanced skills with Excel, Microsoft Project, PowerPoint, Power BI and Foundry (Palantir)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• Engineering or Business management
• Experience with data analytics
• Lean Six Sigma - Green Belt
• 6 years of experience in aviation with large or small passenger/cargo operations

The base pay range for this role is $94,620.00 to $123,184.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]