Manager, Technical Delivery

SupportFinity™; United States; On-site; USD 160,000 - 240,000; Full time

Benefits offered by this job

Employee stock options

Job summary

Snorkel AI is seeking a leader to scale a high-performing Technical Delivery Manager (TDM) team. This role sits in the Delivery organization, reporting to the Head of Delivery.

You will oversee complex customer projects, mentor TDMs, and drive scalable delivery processes across cross-functional teams. You will partner with research, engineering, product, and customer-facing teams to translate strategic goals into actionable delivery plans, build organizational capability, and ensure customer

Qualifications

• 5+ years in technical delivery, operations, or program management.
• 3+ years managing people or teams.
• Strong grounding in data systems, analytics, or AI/ML concepts; comfort with SQL, Python, and data workflows.

Responsibilities

• Provide delivery oversight for complex customer projects, ensuring on-time, on-budget delivery with high quality.
• Recruit, mentor, and develop Technical Delivery Managers to enable successful project delivery.
• Establish best practices, playbooks, and scalable processes across planning, risk management, and stakeholder communication.
• Collaborate with Head of Delivery to translate strategy into operational execution and team priorities.
• Coordinate with research, engineering, product, and client teams to align delivery with business goals.
• Identify opportunities to improve delivery methodologies, tooling, and reporting.
• Support TDMs in client interfacing, scope refinement, and setting expectations for customer success.
• Use metrics and insights to monitor delivery health and impact.

Skills

Technical leadership

Budget management

Stakeholder communication

Strategic thinking

People development

Bias to action

Tools

SQL

Python

Job description

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? to be the newest Snorkeler!

About the Role

We are seeking a leader to scale a high-performing team of Technical Delivery Managers (TDMs). This is a role that sits at the heart of our Delivery organization, reporting directly to the Head of Delivery. You’ll be responsible for ensuring the success of our technical delivery function, enabling TDMs to execute projects with rigor, quality, and consistency while also elevating operational strategy.

You’ll balance day-to-day project oversight with people leadership, coaching, and long-term capability building. As a player-coach, you’ll manage delivery workflows, mentor TDMs, and partner cross-functionally with research, engineering, product, and customer-facing teams. This is a highly impactful role for someone who thrives at the intersection of execution and strategy, building organizational muscle in a rapidly scaling environment.

What You’ll Do

• Enable delivery success: Provide oversight on complex customer projects, ensuring delivery is on-time, on-budget, and meets the highest standards of quality.
• Lead and manage the TDM team: Recruit, mentor, and develop a group of technical delivery managers, ensuring they are set up for success in delivering high-quality projects.
• Drive operational excellence: Establish best practices, playbooks, and scalable processes across project planning, risk management, and stakeholder communication.
• Partner with leadership: Collaborate closely with the Head of Delivery to translate strategic goals into operational execution and team priorities.
• Cross-functional collaboration: Work with research, engineering, product and client-facing teams to align delivery activities with broader business goals.
• Champion continuous improvement: Identify opportunities to innovate and streamline delivery methodologies, tooling, and reporting.
• Customer alignment: Support TDMs in interfacing with clients, helping refine scope, manage expectations, and ensure customer success.
• Data-driven management: Use metrics and insights to monitor delivery health, team performance, and customer impact.

What You’ll Bring

• Experience: 5+ years in technical delivery, operations, or program management, with 3+ years managing people or teams.
• Technical acumen: Strong grounding in data systems, analytics, or AI/ML concepts; comfort with SQL, Python, and data workflows is a plus.
• Leadership: Proven track record of developing and scaling high-performing teams in a dynamic environment.
• Project delivery expertise: Ability to oversee complex, multi-stakeholder technical projects from start to finish.
• Communication skills: Strong written, verbal, and visual communication skills to translate technical and operational concepts to diverse audiences.
• Business acumen: Skilled at assessing trade-offs, managing budgets, and aligning resources to business priorities.
• Mindset: Bias to action, resilience in fast-paced environments, and willingness to roll up your sleeves when needed.

Bonus points for:

• Experience working in data, AI/ML, or enterprise SaaS environments.
• Exposure to customer-facing delivery or field operations.

Pay Transparency Notice: Depending on your work location in the United States, the target annual salary for this position can range as detailed below. Snorkel also includes benefits (including medical, dental, vision and 401(k)).

The salary range for this position based off of tier 1 locations such as San Francisco Bay Area, New York, Seattle and is $160,000-$240,000 All offers include equity compensation in the form of employee stock options.

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.