Manager, Tech Operations (Intelligent Foundations & Experiences - Finance Tech)

Capital One; Virginia; On-site; USD 152,000 - 173,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Capital One is seeking a Manager of Tech Operations to lead teams responsible for end-user support, incident management, change control, and knowledge management across IT services. You will drive reliability, efficiency, and compliance with security standards while partnering with engineering and security teams to automate and optimize workflows.

Strong leadership and communication skills are essential. The role emphasizes execution, accountability, and the delivery of measurable improvements

Qualifications

• 4+ years of experience managing IT projects or operations teams
• 6+ years of Technical Operations experience
• 3+ years of people management experience
• 6+ years of experience in IT systems and infrastructure
• 6+ years of experience with desktop platforms and operating systems
• 6+ years of experience in technical operations or end user technical support
• 4+ years of experience managing system monitoring and incident response processes at the enterprise level
• 4+ years of experience leading automation initiatives or workflow improvements within operational teams

Responsibilities

• Drive operational excellence by developing metrics and dashboards to monitor service performance, availability, and end user satisfaction
• Oversee implementation and ongoing improvement of monitoring, altering, and incident response practices to ensure rapid issue detection and resolution
• Partner with engineering and security teams to identify opportunities for automation, tooling, and process optimization that enhance reliability and reduce manual effort
• Establish and maintain documentation standards and knowledge management practices to ensure consistency across teams and locations

Skills

IT Operations

People management

Incident management

Automation

Metrics dashboards

Vendor management

Education

Bachelor's degree

ITIL certification

Tools

ITSM tools

Cloud platforms

Job description

Manager, Tech Operations (Intelligent Foundations & Experiences - Finance Tech)Do you love pioneering in the technology operations space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and customer-focused environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking **Tech Operations Professionals** who are passionate about operational excellence, automation, and delivering seamless customer experiences to join our team. In this role, you’ll have the opportunity to be on the forefront of driving operational reliability and transformation across Capital One. **What You’ll Do:** An IT leader with a detailed understanding of IT service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations. This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, the ability to effectively manage up and influence leadership, and collaborate well with immediate peers. * Drive operational excellence by developing metrics and dashboards to monitor service performance, availability, and end user satisfaction* Oversee implementation and ongoing improvement of monitoring, altering, and incident response practices to ensure rapid issue detection and resolution* Partner with engineering and security teams to identify opportunities for automation, tooling, and process optimization that enhance reliability and reduce manual effort* Establish and maintain documentation standards and knowledge management practices to ensure consistency across teams and locations **Basic Qualifications:** * High School Diploma, GED, or equivalent certification* At least 4 years of experience managing IT projects or operations teams* At least 6 years of Technical Operations experience* At least 3 years of people management experience* At least 6 years of experience in IT systems and infrastructure* At least 6 years of experience with desktop platforms and operating systems* At least 6 years of experience in technical operations or end user technical support* At least 4 years of experience managing system monitoring and incident response processes at the enterprise level* At least 4 years of experience leading automation initiatives or workflow improvements within operational teams **Preferred Qualifications:** * Bachelor's Degree or military experience* 5+ years of people management experience* 6+ years of experience in Project Management (planning, executing, tracking)* 7+ years of experience with IT systems and infrastructure* ITIL or Cloud Certification* 4+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions* Experience developing and reporting operational KPIs or service-level objectives* Experience collaborating with engineering or product teams to improve platform reliability and service continuity* Experience managing vendor relationships or third-party service providers supporting technology operations ***At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).***The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Cambridge, MA: $151,900 - $173,400 for Manager, Tech OperationsChicago, IL: $138,100 - $157,700 for Manager, Tech OperationsMcLean, VA: $151,900 - $173,400 for Manager, Tech OperationsRichmond, VA: $138,100 - $157,700 for Manager, Tech OperationsCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.