Manager, Talent Assessments

CarMax Business Services; Richmond (VA); On-site; USD 95,923 - 138,900; Full time

Benefits offered by this job

Bonus potential

Equity program

Job summary

CarMax is seeking a Manager, Talent Selection in Richmond, VA, to drive enterprise-wide selection strategies and end-to-end execution of assessment programs. You will partner with HR, Legal, Technology, and external vendors to design, implement, and continuously improve selection tools, interviews, and AI-enabled processes.

The role focuses on thoughtful consulting across the organization, ensuring high-quality experiences for candidates and stakeholders while scaling talent decisions for

Qualifications

• Master’s degree in Industrial and Organizational Psychology, Organizational Behavior, or related field OR 5 years of experience with psychometric assessments.
• At least 4 years of experience in talent assessment, talent development, or talent management.
• Strong internal consulting skills, with the ability to influence and guide stakeholders at multiple levels.
• Demonstrated experience executing complex, enterprise-level projects with minimal oversight.
• Strong project management and execution skills, with attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication skills, including the ability to convey complex or technical concepts clearly.

Responsibilities

• Execute enterprise-wide talent selection strategies, ensuring alignment with business goals and hiring needs.
• Design, develop, update, and implement structured interview guides, case studies, and assessment tools.
• Partner with external vendors to support validation studies, new product evaluations, and assessment implementation.
• Serve as a trusted internal consultant to managers and stakeholders, providing expertise on assessment best practices for hiring and talent management processes.
• Lead execution of large-scale selection initiatives, managing timelines, technology implementations or changes, dependencies, and cross-functional coordination.
• Support the integration of AI and automation within Talent Acquisition and Talent Management processes.
• Acts as a support liaison between the business, Workday Technology teams, and vendors, specifically for break-fixes.
• Translate assessment results and vendor insights into actionable recommendations for stakeholders.
• Conduct data analysis on aggregate assessment trends to inform decision-making and identify opportunities for improvement.
• Develop communication materials, training, and documentation to support assessment changes, implementation, and adoption.
• Ensure compliance with legal and organizational standards in all selection processes.
• Continuously evaluate and enhance selection processes to improve effectiveness, efficiency, and candidate experience

Skills

Psychometrics

Internal consulting

Project management

Communication

Talent assessment

Stakeholder management

Education

Master’s degree in Industrial and Organizational Psychology

Job description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

Position Overview

The Manager, Talent Selection is an experienced individual contributor responsible for executing enterprise-wide selection strategies that enable CarMax to hire or promote high-performing talent at scale. Reporting to the Sr. Manager, this role translates strategy into actionable, high-quality selection solutions across the organization.

This role partners closely with HR, Legal, Technology, internal business partners, and external vendors to design and implement assessment solutions. In addition to consulting on solution design, the Manager will own end-to-end execution of selection programs, including interview design, case study development, implementation of assessment tools, the use of AI, and continuous innovation of existing selection tools. As a trusted internal consultant, this individual will provide expert guidance on selection best practices, interpret aggregate assessment insights and trends, and ensure consistent, high-quality experiences across the enterprise.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars, and we are still growing. We are redefining how people buy cars, and our associates are at the center of that transformation. We believe work should be meaningful and rewarding, providing opportunities to innovate, make an impact, and grow your career. Join us as we build the future of talent at CarMax.

Team Overview

Embedded within the Talent Management Team, the Talent Selection team is responsible for creating best-in-class selection processes that are fair, effective, and scalable. While organizationally part of Talent Management, the team supports enterprise-wide initiatives in Talent Acquisition and Talent Management. This role contributes to programs that impact approximately 28,000 associates, ensuring selection tools, assessments, interviews, and related strategies deliver exceptional business results. The Manager collaborates cross-functionally and partners with external experts to deliver innovative and compliant assessment solutions.

Role Responsibilities

• Execute enterprise-wide talent selection strategies, ensuring alignment with business goals and hiring needs
• Design, develop, update, and implement structured interview guides, case studies, and assessment tools
• Partner with external vendors to support validation studies, new product evaluations, and assessment implementation
• Serve as a trusted internal consultant to managers and stakeholders, providing expertise on assessment best practices for hiring and talent management processes
• Lead execution of large-scale selection initiatives, managing timelines, technology implementations or changes, dependencies, and cross-functional coordination
• Support the integration of AI and automation within Talent Acquisition and Talent Management processes
• Acts as a support liaison between the business, Workday Technology teams, and vendors, specifically for break-fixes
• Translate assessment results and vendor insights into actionable recommendations for stakeholders
• Conduct data analysis on aggregate assessment trends to inform decision-making and identify opportunities for improvement
• Develop communication materials, training, and documentation to support assessment changes, implementation, and adoption
• Ensure compliance with legal and organizational standards in all selection processes
• Continuously evaluate and enhance selection processes to improve effectiveness, efficiency, and candidate experience

Required Qualifications

• Master’s degree in Industrial and Organizational Psychology, Organizational Behavior, or related field OR 5 years of experience with psychometric assessments
• At least 4 years of experience in talent assessment, talent development, or talent management
• Strong internal consulting skills, with the ability to influence and guide stakeholders at multiple levels
• Demonstrated experience executing complex, enterprise-level projects with minimal oversight
• Strong project management and execution skills, with attention to detail and ability to manage multiple priorities
• Excellent written and verbal communication skills, including the ability to convey complex or technical concepts clearly

Preferred Qualifications

• 2-3 years of consulting experience
• 1-2 years of data analysis experience, including interpreting workplace assessment trends and business impact
• Experience working with external vendors on assessment validation and implementation
• Experience working in cross-functional teams, especially Technology and Legal, to deliver enterprise-level initiatives
• Familiarity with AI and automation applications and best practices within Talent Acquisition and Talent Management

Work Location and Arrangement

This role will be based out of the Richmond, VA Technology Innovation Center. Associates based in Richmond work onsite 4 days per week.

Work Authorization

Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

At CarMax, we revolutionized the used car buying experience by introducing transparency and integrity into the process. With more than 30,000 associates and over 250 locations, we are proud to be recognized as one of the Fortune 100 Best Companies to Work For. We are committed to fostering a diverse and inclusive workplace where all associates can thrive.

CarMax is an equal opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other protected characteristic.

The annual salary for this position is:

$86,800.00 - $138,900.00

May be eligible for bonus and equity.

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application