Manager, Systems Engineering (Point-of-Sale)

Disney Media & Entertainment Distribution; United States; On-site; USD 148,000 - 199,000; Full time

Job summary

Disney Media & Entertainment Distribution is seeking a POS Technology Manager to own POS, KDS, and mobile ordering across hundreds of locations. You will lead a multi-site team, drive reliability, and manage hardware and software lifecycles.

The role requires 8+ years in POS/retail tech, strong vendor relationships, and experience with enterprise security standards. A hybrid retail tech environment with focus on guest experience.

Qualifications

• 8+ years in POS or retail tech with hardware, payment, and back-of-house integrations.
• Experience with KDS and/or mobile ordering platforms.
• Experience with Android-based clients and Windows servers.
• Systems thinking across incidents, hardware, vendors, and processes.
• Practical experience with agile methodologies (Scrum, Lean, etc.).
• Strong communication with non-technical stakeholders.
• Advocate for diverse and inclusive culture.

Responsibilities

• Lead and grow a team of systems engineers and mentor staff.
• Own reliability across POS, KDS, and mobile ordering hardware and software.
• Manage budgets and billing in MyPPM and support forecasting.
• Lead rollouts, upgrades, and new location openings; manage vendor relationships.
• Own the hardware lifecycle across Android/Windows/iOS fleet via SOTI.
• Own disaster recovery and drills across platforms; lead recovery during incidents.
• Manage key vendors and SLAs with L2/L3 support partners.
• Be the go-to for PCI-DSS and SOC audits and security incident response.
• Guide infrastructure decisions including LAN/WAN and telecom projects.
• Plan and estimate with a technical lens; keep projects on time and scope.
• Track emerging tech and push the team to adopt AI tooling.
• Support on-call escalations and lead hypercare during launches.

Skills

POS hardware

KDS

Mobile ordering

Vendor management

Agile methods

PCI-DSS

Security audits

Disaster recovery

On-call leadership

Observability dashboards

Education

Bachelor’s Degree in CS/IS/Engineering

Tools

SOTI

Splunk

Datadog

ELK

Job description

Job Posting Title:

Manager, Systems Engineering (Point-of-Sale)

Job Description:

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role sits in the Retail, Restaurant & Supply Chain Technology organization within Technology & Digital for Disney Experiences. It works closely with operations and tech teams from across the company.

The role will report to the Senior Manager.

About The Role & Team:

We’re hiring a POS Technology Manager to own point-of-sale (POS), Kitchen Display Systems (KDS), and mobile ordering across hundreds of retail and dining locations; places where uptime isn’t just an SLA, it’s part of the guest experience. This role suits someone who connects the dots: an incident pattern here, a hardware refresh there, a vendor SLA that ties it all together. You’ll need real curiosity too, since this stack never sits still.

What You’ll Do:

• Lead and grow a team of systems engineers — hire, develop, set on-call coverage, and build a culture that looks for patterns in incidents, not just closes tickets.
• Own reliability across POS, KDS, and mobile ordering — hardware and software — driving troubleshooting and root-cause fixes
• Manage budgets and billing in MyPPM, and support forecasting and accruals
• Lead rollouts, upgrades, and new location openings, and manage vendor relationships
• Own the hardware lifecycle — deployment, refresh, retirement, ruggedization, and security patching across our Android/Windows/iOS fleet via SOTI
• Own disaster recovery across all platforms, including drills and leading recovery when something breaks
• Manage key vendors — our L2/L3 support partner and hardware break-fix team — on SLAs and performance
• Be the go-to for PCI-DSS/SOC audits and security incident response
• Guide infrastructure and systems architecture decisions, including LAN/WAN and telecom projects
• Weigh in on planning and estimation with a technical lens, keeping projects on time and in scope
• Track emerging tech and push the team to work smarter - including using AI to improve how the team operates
• Personally support on-call escalations and lead the hypercare during go-lives and critical incidents, not just staff the rotation
• Build and maintain system health dashboards and KPIs (e.g., Splunk, Datadog, ELK) to give the team and stakeholders visibility into reliability

Required Qualifications:

• 8+ years in POS or retail/restaurant technology, with strong background in POS hardware, payment processing, and back-of-house integrations, 3+ years managing engineers or technical staff, with a track record of hiring and developing talent
• Experience with Kitchen Display Systems (KDS) and/or mobile ordering platforms
• Comfort with Android-based smart clients and Windows-based server environments
• Systems thinking — you connect patterns across incidents, hardware, vendors, and process instead of solving each in isolation
• Practical experience with agile methodologies (Scrum, Lean, etc.)
• Learning mindset and excellent communication skills, including with non-technical stakeholders
• A leader who motivates teams, fosters creativity, and drives excellence
• An advocate for a diverse and inclusive culture where every team member feels a sense of belonging

Preferred Qualifications:

• Hardware lifecycle and MDM experience at scale (SOTI experience is a plus), including mixed-OS security patching (Android/Windows/iOS)
• Basic hardware literacy (CompTIA A+ level) and familiarity with ruggedization standards (IP rating, MIL-STD-810)
• Strong SQL skills
• Working understanding of networking fundamentals, including how 802.1X and certificate-based WiFi authentication affect device connectivity
• Experience with PCI-DSS and/or SOC audit support and security incident response
• Experience leading disaster recovery/business continuity execution for critical, distributed systems
• Experience managing outsourced vendors and/or field service partners across organizational boundaries
• Hands-on comfort using AI tools to improve how a team works
• Multi-site rollout experience across geographically dispersed (including international) locations
• Hands-on experience with cloud platforms (AWS or Azure); cloud fundamentals certification a plus
• Experience building observability/monitoring dashboards using tools like Splunk, Datadog, or ELK
• Comfort working on-call and leading hyper care support during launches or major incidents
• Experience in a theme park, resort, or large-scale hospitality environment
• Familiarity with ITSM tools (e.g., ServiceNow)

Required Education:

• Bachelor’s Degree in Computer Science, Information Systems, Software, Math, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

The hiring range for this position in Orlando, FL is $148,300 to $198,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors. A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.