Manager, System Operator Training

New York ISO; City of Rensselaer (NY); Hybrid; USD 118,000 - 204,000; Full time

Job summary

The New York Independent System Operator (NYISO) is seeking a Manager, System Operator Training to lead a coordinated training program for NYISO system operators and Operations Support Personnel, ensuring reliable operations in compliance with NERC, NPCC and NYSRC requirements. The role requires a Bachelor's degree, 10 years of related experience, and strong instructional design and leadership skills.

Based in Rensselaer, NY, the position offers a hybrid onsite/remote schedule and a

Qualifications

• Bachelor's degree required, preferably in education, engineering or technology.
• Ten years of related experience.
• Three years of technical training facilitation and/or instructional design preferred.
• Excellent facilitation and presentation skills presenting information to a diverse and technical audience.
• Experience leading the development and modification of operating procedures.

Responsibilities

• Oversee design, development, implementation, and evaluation of NYISO Training programs in accordance with SAT.
• Develop instructional design, needs assessments, adult learning theory and training fidelity assessments.
• Acquire and maintain applications, tools, and facilities to provide realistic training environments.
• Develop trainer and SME adult learning theory knowledge.
• Evaluate and propose innovative training experiences.
• Manage NYISO Operations Training participation in NPCC, IRC, NERC, and NATF working groups and committees.
• Develop and maintain Operator Training Procedures to ensure compliance with NERC/NPCC/NYSRC rules.
• Evaluate, select, and implement Learning Management Software to support course development and audits.
• Select, develop, and manage trainers and engineers for NYISO Operator Training programs.
• Prepare and monitor Operator Training budgets; negotiate contracts.
• Maintain documentation and reporting on training needs and programs delivered.

Skills

Instructional design

Adult learning theory

Public speaking

Leadership

Education

Bachelor's degree

Master's degree preferred

Tools

Learning Management System

Windows

Job description

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.

Manager, System Operator Training

The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO’s Operations department invites applications for a full-time Manager, System Operator Training.

SUMMARY

The Manager, System Operator Training is directly responsible for developing, implementing and evaluating a coordinated training program for NYISO and Transmission Owner system operators as well as NYISO Operations Support Personnel to assure reliable interconnected system operation, in compliance with NERC, NPCC and NYSRC training requirements. This position is responsible for maintaining the facilities, applications, and staff required to support the various training programs.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Oversee the design, development, implementation, and evaluation of the NYISO Training programs in accordance with a Systematic Approach to Training (SAT).


• Develop training organization skills in instructional design, needs assessments, adult learning theory and training fidelity assessments.


• Acquire and maintain applications, tools, and facilities to provide realistic and professional training environment.


• Develop trainer and subject matter expert adult learning theory knowledge.


• Evaluate and propose innovative training experiences.


• Manage NYISO Operations Training participation in NPCC, IRC, NERC, and NATF working groups and committees


• Develop and maintain Operator Training Procedures to ensure compliance with NERC, NPCC and NYSRC rules.


• Evaluate, select, and implement Learning Management Software which promotes efficiency across course development, course presentation, learner evaluation, maintenance of required records for demonstration of compliance during audits, and submission of needed information to maintain provider certification with NERC.


• Select, develop, and manage competent and highly motivated trainers and engineers to support the NYISO Operator Training programs.


• Prepare administer and monitor Operator Training budget. Negotiate contracts as applicable.


• Maintain documentation and reporting on training needs and programs delivered, to assure NERC, NPCC and NYSRC compliance requirements.


• Plan and coordinate with NYISO Operating subcommittees and NERC, NPCC, IRC, and NATF training initiatives, including Human Performance.


• Direct simulation analysis in support of Grid Operations needs.


• Provide technical expertise to other departments within the NYISO and assist in Market Participant training activities as requested.


• Direct development of training covering integration of processes, tools and displays into system operations through participation of System Operator Training in projects impacting real time operations or operating tools. This may include developing business requirements, participating in product development and user acceptance testing (UAT), supporting final implementation and providing follow-up support.


• Evaluate training opportunities for non-grid operations NYISO employees to improve overall company knowledge.


• Oversee the design, development, implementation, and evaluation of Operations new hire training.

SUPERVISORY RESPONSIBILITIES

This position does possess supervisory responsibility and there are non-supervisory employees who report to this position.

EDUCATION

Bachelor’s degree required, preferably in education, engineering or technology. Master’s degree in education, Management or MBA preferred.

EXPERIENCE

• Ten years of related experience


• Preferred Three years of technical training facilitation and/ or instructional design.


• Demonstrated proficiency in analysis, design, development, implementation and evaluation of training programs.


• Excellent facilitation and presentation skills presenting information to a diverse and technical audience


• Experience leading the development and modification of operating procedures


• Demonstrated experience leading and mentoring junior staff


• Experience in a leadership role within training committees and technical working groups


• Experience in power generation, grid operations, utilities preferred

CERTIFICATES, LICENSES, REGISTRATIONS

Facilitation, Training, or Teaching Certification preferred.

ADDITIONAL REQUIREMENTS

• Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive presentations on technical topics to management and public groups.


• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


• Intermediate competency in Windows operating environment using MS Office applications, e-mail and internet programs.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays.

At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements.

The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.

All offers of employment will be made contingent upon the successful completion of a drug screening and background check.

The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.

Salary Range

$117,900 - $204,400 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in New York ISO’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

• A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.


• A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.


• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.


• An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)


• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS


• Blind or low vision


• Cancer (past or present)


• Cardiovascular or heart disease


• Celiac disease


• Cerebral palsy


• Deaf or serious difficulty hearing


• Diabetes


• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders


• Epilepsy or other seizure disorder


• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome


• Intellectual or developmental disability


• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD


• Missing limbs or partially missing limbs


• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports


• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)


• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities


• Partial or complete paralysis (any cause)


• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema


• Short stature (dwarfism)


• Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.