Manager Surgical Services, Registered Nurse

City of Hope; Zion (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Manager of Surgical Services to lead clinical operations and inspire a dedicated team. This pivotal role involves overseeing perioperative care, managing resources, and ensuring compliance with healthcare standards. With a focus on quality improvement and patient satisfaction, you will collaborate with medical staff to enhance service delivery. If you are passionate about making a difference in patient care and have a strong background in surgical services, this is your opportunity to shine in a supportive and innovative environment.

Benefits

Annual Incentive Bonus

Diversity and Inclusion Programs

Comprehensive Benefits Package

Qualifications

• 5+ years of experience in OR, PACU, and SDS.
• Current Illinois RN license and national certification in nursing leadership.

Responsibilities

• Oversee perioperative patient care operations and manage staff schedules.
• Lead quality improvement initiatives and ensure adherence to regulatory standards.
• Coordinate performance improvement activities and manage surgical block utilization.

Skills

Patient Care Management

Resource Management

Clinical Operations

Conflict Resolution

Quality Improvement

Critical Thinking

Education

BSN Degree

Tools

Clinical Information Systems

Job description

Manager Surgical Services, Registered Nurse

About City of Hope

City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. Our research has led to breakthrough cancer medicines, human synthetic insulin, and monoclonal antibodies. We are an NCI-designated comprehensive cancer center ranked top 5 in the nation for cancer care by U.S. News & World Report. Our integrated model spans cancer care, research, academics, training, and philanthropy, with a growing national system including campuses in Los Angeles, Orange County, and outpatient centers across several states.

Position Overview

The Manager of Surgical Services is a key member of the patient care leadership team, responsible for inspiring, mentoring, and guiding clinical and non-clinical staff. This role manages daily clinical operations across perioperative services, focusing on patient care management, resource management, and clinical outcomes. The Manager collaborates with the Director of Surgical Services in supervising department staff, developing clinical competencies, providing education, and overseeing in-services. This position has 24-hour accountability for the department's daily operations, ensuring compliance with regulatory standards, and fostering a culture centered on caring and healing.

Key Responsibilities

1. Coordinate and oversee perioperative patient care operations.
2. Manage staff schedules, call rotations, vacation planning, and attendance documentation.
3. Lead in-services and educational programs; maintain staff competencies and cross-training.
4. Analyze resource needs and participate in procurement of instruments and equipment.
5. Collaborate with medical staff and leadership to resolve conflicts and promote positive relationships.
6. Lead quality and performance improvement initiatives across the unit and hospital-wide.
7. Ensure adherence to perioperative standards (AORN, ASPAN, AAMI, SGNA).
8. Participate in personnel decisions, including hiring, disciplinary actions, and credential verification.
9. Navigate clinical information systems effectively.
10. Contribute to policy development within hospital and department.
11. Advocate for patient rights and address ethical issues.
12. Handle patient complaints promptly and communicate resolutions.
13. Identify departmental issues and take appropriate actions using critical thinking.
14. Assist with departmental duties outside of primary scope as needed.
15. Supervise personnel records and documentation timely.
16. Assist in budget development and monitor operational and capital expenses.
17. Coordinate performance improvement activities.
18. Ensure compliance with regulatory agencies and standards.
19. Maintain quality outcomes and patient satisfaction metrics.
20. Foster team communication and recognize employee achievements.
21. Work with surgical teams to meet service line goals and explore new business opportunities.
22. Manage surgical block utilization and departmental operations.
23. Identify critical issues and communicate effectively with leadership.
24. Complete projects timely and demonstrate initiative.
25. Participate in committee work and departmental meetings.
26. Oversee orientation and ongoing education for staff.
27. Ensure staff qualifications and competence.
28. Analyze space and resource needs.
29. Build positive relationships with staff and external stakeholders.

Qualifications

• Minimum of five (5) years' experience in OR, PACU, SDS.
• Experience in Sterile Processing and Surgical Operations.
• BSN degree required.
• Current Illinois RN license.
• National certification in nursing leadership or specialty within 1 year of hire.

City of Hope is an equal opportunity employer committed to diversity, equity, and inclusion. For more information, click here. To learn about our benefits, click here: Benefits Information. Compensation is based on experience, qualifications, and location. This position is eligible for an annual incentive bonus.