Manager – Supplier and Performance Management

Jobtailor; Arizona; On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Arizona is seeking a Facilities Supplier Performance Manager to define and monitor KPIs for quality, delivery, cost, and sustainability, and to work with suppliers to drive improvements. You will review performance, manage scorecards and audits, and coordinate with facility teams to resolve issues.

This role emphasizes continuous improvement, data analytics using tools like Vantage, Tableau and Power BI, and building strong supplier relationships to support long-term business goals

Qualifications

• Bachelor's degree in a related field.
• Experience defining and monitoring facility performance metrics.
• Strong data analysis and proficiency with BI tools.
• Ability to build supplier relationships and influence outcomes.

Responsibilities

• Set up and manage supplier performance measures (KPIs) for quality, delivery, cost, innovation, and sustainability.
• Review supplier performance regularly and work with suppliers to improve results.
• Manage supplier scorecards and audits to ensure compliance with company and regulatory requirements.
• Identify ways to help suppliers improve their performance and capabilities.
• Work with facility teams and suppliers to identify the causes of quality or delivery issues and implement corrective actions.
• Partner with suppliers to improve processes and support continuous improvement efforts.
• Work with sourcing teams to ensure supplier capabilities support business goals.
• Support the selection and approval of suppliers for new programs or products.
• Build and maintain strong supplier relationships that support long-term business objectives.
• Maintain supplier backup and contingency plans to reduce business risk.
• Monitor supplier performance trends and provide updates to leadership.
• Provide input and documentation to support sourcing strategies.
• Support initiatives to improve mailroom operations.

Skills

Supplier Performance Management

Continuous Improvement

Data Analysis

Stakeholder Engagement

Communication Skills

Problem-Solving

Cross-functional Collaboration

Education

Bachelor's Degree

Tools

Vantage

Tableau

Power BI

Job description

• Set up and manage supplier performance measures (KPIs) for quality, delivery, cost, innovation, and sustainability
• Review supplier performance regularly and work with suppliers to improve results when needed
• Manage supplier scorecards and audits to ensure compliance with company and regulatory requirements
• Identify ways to help suppliers improve their performance and capabilities
• Work with facility teams and suppliers to identify the causes of quality or delivery issues and implement corrective actions
• Partner with suppliers to improve processes and support continuous improvement efforts
• Work with sourcing teams to ensure supplier capabilities support business goals
• Support the selection and approval of suppliers for new programs or products
• Build and maintain strong supplier relationships that support long-term business objectives
• Maintain supplier backup and contingency plans to reduce business risk
• Monitor supplier performance trends and provide updates to leadership
• Provide input and documentation to support sourcing strategies
• Support initiatives to improve mailroom operations

Requirements

• 4+ years of defining, managing and monitoring facility performance across multiple locations
• 4+ years developing, managing and executing new facility processes and programs across multiple locations
• 3+ years defining and driving continuous improvement initiatives
• Minimum 5 years’ work experience in facilities operations and corporate real estate management
• Strong interpersonal skills and problem-solving ability
• Excellent verbal/written communication and presentation skills
• Demonstrated ability to develop successful relationships with and influence customers, both internal and external
• Strong understanding of performance metrics, quality systems, and procurement processes
• Bachelors Degree required
• Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship
• Experience with Lean and Six Sigma methodologies is a plus
• Experience in a global matrix management organization is desirable
• Proficiency in data analysis and supplier performance tracking tools (Vantage, Tableau, Power BI) is preferred

Core Competencies

Demonstrates expertise in managing supplier performance metrics, driving continuous improvement initiatives, and developing strong supplier relationships to support business objectives. Proficient in data analysis and performance tracking tools to enhance operational efficiency.

Highest-signal resume keywords

• Supplier Performance Management
• Continuous Improvement Initiatives
• Data Analysis Proficiency
• Facilities Operations Management
• Lean and Six Sigma Methodologies

ATS Optimization Keywords

Hard Skills

• Supplier Performance Metrics
• Quality Systems
• Procurement Processes
• Performance Tracking Tools
• Facility Process Development
• KPI Management
• Audit Management
• Corrective Action Implementation
• Supplier Scorecard Management
• Contingency Planning

Soft Skills

• Interpersonal Skills
• Problem-Solving Ability
• Verbal Communication
• Written Communication
• Presentation Skills

Industry Keywords

• Corporate Real Estate Management
• Global Matrix Management
• Supplier Relationship Management
• Continuous Improvement
• Business Risk Reduction

Tools & Technologies

• Vantage
• Tableau
• Power BI