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Manager, Student Complaints

Kern Community College District

Bakersfield (CA)

On-site

USD 110,000 - 157,000

Full time

30 days ago

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Job summary

An established educational institution is seeking a dedicated Manager for Student Complaints to ensure compliance with student conduct and grievances. This role involves conducting investigations, collaborating with various departments, and developing educational programs to promote understanding of student rights. The ideal candidate will possess strong investigative skills and a deep sensitivity to the diverse backgrounds of community college students. Join a team committed to fostering a respectful and inclusive environment, where your contributions will help shape the student experience and uphold institutional integrity.

Qualifications

Bachelor's degree and certification related to investigative work or equivalent experience.
Demonstrated proficiency in business English, spelling, grammar, and record-keeping.

Responsibilities

Conduct investigations and prepare responses to student grievances.
Collaborate with campus entities to address systemic student complaints.
Assist in developing training related to student conduct for faculty and staff.

Skills

Investigative techniques

Effective oral and written communication

Sensitivity to diverse backgrounds

Data analysis

Organizational skills

Education

Bachelor's degree

Certification related to investigative work

Manager, Student Complaints

Kern Community College District

Salary: $110,679.78 - $156,387.63 Annually

Job Type: Full Time

Job Number: FY24-2501257

Location: Bakersfield, CA

Department: Student Life

Basic Function

Under the direction of the assigned supervisor, coordinates and facilitates compliance with student conduct, grievances, grade appeals, and sexual misconduct. Develops and implements educational programs regarding student discrimination and student sexual misconduct harassment prevention, ensuring students understand their rights, and where applicable.

Representative Duties

Conduct investigations, prepare responses and resolutions to student grievances and complaints.
Provide logistical administrative support to student conduct review and grievance discipline hearing committees.
Collaborate with district community campus entitles to identify and address systemic student grievance, complaint, conduct, and discipline problems.
Establish and maintain a file tracking system, databases, records, and/or other documents related to student matters.
Assist with student conduct panels, training, and deliberations.
Assist in campus-wide training related to student conduct for college faculty and staff.
Calendar and monitor time-sensitive deadlines for claims, complaints, and other proceedings.
Provide liaison with the appropriate departments and administrative agencies in the resolution of day-to-day issues as needed.
Assist in compiling data related to Annual Safety Report and Clery Compliance.
Assist in developing student housing protocol in coordination with state and county compliance and regulatory agencies.
Perform other related duties as assigned.

Minimum Qualifications

Bachelor's degree and certification related to investigative work, or equivalent experience and training.
Demonstrated proficiency in business English usage, spelling, grammar and punctuation, basic arithmetic, filing and record-keeping procedures and telephone techniques.
Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ethnic, and disability backgrounds of community college students and employees.

Salary
Kern Community College District Salary Schedules, Management, Range 011
$110,679.78 - $156,387.63 annually (Maximum Entry Level Salary: $116,282.94 annually)

Special Instructions
Complete application packets will be accepted until the position is filled. However, applications received by 05/20/25 are assured consideration. The District and/or College reserves the right to extend time limits or reinitiate the recruitment/selection process at any point.

Completed application packets must include the following.

Completed online application for employment
Current resume
Letter of interest (cover letter)
List of 5 (five) professional references (entered in online application)
Copy of legible transcripts, if applicable

It is the applicant's responsibility to redact or remove any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant.

International or Foreign Degrees
Applicants with international or foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your online application.

Accommodations
Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. (See our EEO Plan 2021-2024.)

Discrimination Free Work Environment
The District and College are strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District and College encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices. (See our Discrimination Free Work Environment information.)

Work Authorization
Kern Community College District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission.

Knowledge & Abilities

Knowledge of:

Applicable State and federal laws, codes, and regulations.
And understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students.
Investigative techniques and report writing
Effective oral and written communication skills

Ability to:

Research and analyze data and information and develop, evaluate, and present alternative recommendations.
Develop training materials corresponding to the needs of the college community.
Find the correct and appropriate resources to fulfill the needs of the college community.
Communicate effectively both orally and in writing.
Shift priorities, superior organizational skills. Must be able to meet deadlines and work under pressure.
Establish and maintain cooperative relationships with those contacted during the course of work.
Maintain confidentiality of privileged information obtained in the course of work; handle student discipline related matters effectively.