Manager, Student Accounts - Private Debt & Collections

Education Affiliates; Baltimore (MD); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote or hybrid work arrangement

Job summary

Education Affiliates is seeking a Manager, Student Accounts – Private Debt & Collections to lead institutional loan portfolios and delinquent accounts across campuses. You will drive collection strategies, ensure regulatory compliance, manage agencies, and improve recovery while maintaining student-centered service.

The role requires 5+ years in collections with leadership experience, knowledge of FDCPA/FCRA/FERPA, and familiarity with college information systems.

Qualifications

• Bachelor's degree and 5+ years in collections or related fields.
• 2+ years of leadership or management experience.
• Knowledge of FDCPA, FCRA, FERPA and related regulatory requirements.
• Experience managing third-party collection agencies.

Responsibilities

• Oversee institutional loan portfolios and delinquent student accounts.
• Develop and implement collection and recovery strategies.
• Monitor portfolio performance and key metrics.
• Oversee relationships with third-party collection agencies.
• Approve payment plans, settlements, and hardship accommodations within guidelines.
• Partner across departments to resolve student account issues.

Skills

Leadership experience

Analytical skills

Communication skills

Problem-solving

Education

Bachelor's degree in Business, Finance, Accounting, or related field

Tools

Campus Nexus

Ellucian

PowerCampus

Job description

Location

Education Affiliates

Position

Manager, Student Accounts-028827

Job Description

Manager, Student Accounts – Private Debt & Collections

Position Summary

The Manager, Student Accounts – Private Debt & Collections is responsible for overseeing institutional student loan portfolios and delinquent student account balances across multiple campuses. This role leads collection strategies, ensures regulatory compliance, manages third-party collection agencies, and drives initiatives to improve recovery rates while maintaining a student-centered approach.

Key Responsibilities

Collections & Portfolio Management

• Manage institutional loan portfolios and delinquent student accounts.
• Develop and implement collection and recovery strategies.
• Monitor portfolio performance and key metrics, including collection rates and delinquency trends.
• Oversee relationships with third-party collection agencies and vendors.
• Approve payment plans, settlements, and hardship accommodations within established guidelines.

Compliance & Reporting

• Ensure compliance with applicable federal and state regulations, including FDCPA, FCRA, FERPA, and higher education requirements.
• Monitor collection practices and conduct periodic audits.
• Prepare executive reports on portfolio performance, recovery trends, and risk exposure.
• Support regulatory reviews and audits as needed.
• Partner with Financial Aid, Registrar, Academic Affairs, Legal, and other departments to support student account resolution efforts.
• Identify opportunities to improve processes, technology, and the student experience.
• Provide leadership and oversight for student accounts and collections operations.

Qualifications

Required

• Bachelor's degree in Business, Finance, Accounting, or related field.
• 5+ years of experience in collections, accounts receivable, student financial services, or related field.
• 2+ years of leadership or management experience.
• Knowledge of FDCPA, FCRA, FERPA, and related regulatory requirements.
• Experience managing third-party collection agencies.
• Strong analytical, communication, and problem-solving skills.

Preferred

• Experience in proprietary or higher education.
• Familiarity with student information systems (Campus Nexus, Ellucian, PowerCampus, etc.).
• Knowledge of institutional loan servicing and Title IV regulations.
• Exempt, full-time position
• Remote or hybrid work arrangement available

EEO -

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

EEO is the Law

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