Manager, Strategy & Operations - Core Consumer Experience

Doordashusa; New York (NY); On-site; USD 136,000 - 200,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Wellness benefits

Paid time off

Medical, dental, and vision benefits

Job summary

Doordashusa in New York is looking for a skilled individual to enhance the DoorDash consumer experience. You will collaborate with product, engineering, and design teams to solve key consumer challenges through innovative, data-driven approaches that influence business strategies.

The ideal candidate should have over 6 years of experience in relevant fields, showcasing creativity in tackling problems and excellent analytical skills to derive insights from data. Join us to impact the future of food discovery!

Qualifications

• 6+ years of experience in strategy, operations, consulting, or product roles.
• Ability to thrive in a fast-paced, constantly changing environment.
• Strong analytical skills with experience in advanced analytics.

Responsibilities

• Develop and test data-driven hypotheses to improve consumer experience.
• Own projects from hypothesis to implementation.
• Partner with teams to drive execution and influence decisions.

Skills

Strategic thinking

Data analysis

Creative problem-solving

Cross-functional collaboration

Operational efficiency

Job description

About the Team

The Strategy & Operations Core Consumer Experience team owns the DoorDash in-app experience and how consumers explore DoorDash. Our mission is to help DoorDash consumers build confidence in ordering and discover “the best in their neighborhood.” Our team identifies emerging customer needs, shapes long-term strategy for the consumer food discovery journey, and ensures that new features deliver measurable impact. Ultimately, we advocate for the consumer at every step, championing experiences that make DoorDash feel local, relevant, and delightful.

About the Role

In this role, you will work with product, engineering, and design partners on solving key problems for DoorDash consumers by developing and testing data-driven hypotheses, generating new product ideas, and improving the DoorDash consumer experience.

You will own projects from hypothesis to implementation to results and will get to the lowest level of detail in order to execute on high-impact experiments. The results of your work will influence business decisions, our consumer and product strategies, and the future of the DoorDash consumer app.

You will report into the Senior Manager of the Social Products team, within the Consumer Strategy & Operations organization.

Projects you may work on include helping users discover the best restaurant and dishes, encouraging content creation on DoorDash, using AI to automate existing processes, supporting go-to-market campaigns, etc. You will also be responsible for creating & implementing efficient processes for working cross functionally with our strategic partners.

You're excited about this opportunity because you will…

• Strategize – Shape our team's strategy and help decide "what we should do next"
• Build – Design and launch new initiatives from the ground up
• Analyze – Analyze experiment results to inform business decisions and future experiments
• Influence – Partner with other teams - Product, Engineering, Design, Marketing, Analytics - to drive cross-functional and go-to-market execution

We're excited about you because…

• You have 6+ years of working experience in strategy, operations, consulting, growth, product, marketplace, or general management roles
• You're creative – You love thinking about new problems, and can switch between high level strategic thinking and in-the-weeds execution as needed
• You're a go-getter – You have a bias towards action, are comfortable with ambiguity, and are able to thrive in a fast-paced, constantly changing work environment
• You're analytical – You enjoy getting deep into data and feel comfortable translating what you’re seeing into tangible insights, you are extremely comfortable operating at the lowest level of detail - advanced analytics, experimentation, dashboards
• You're a determined operator – You're always up for a challenge and comfortable seeing things all the way through; You have proven track record of owning and scaling growth initiatives in complex environments
• You're a collaborator – You are an excellent communicator and eager to build relationships with teammates and cross-functional partners; You have exceptional cross-functional leadership skills, with the ability to influence without authority

Bonus points if…

• You have past start up experience
• You're AI-fluent and familiar with prompt engineering and model evaluation

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

$136,000 — $200,000 USD

Statement of Non-Discrimination

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.