Manager, Sales Strategy & Operations, Commerce Platform

DoorDash; Chicago (IL); On-site; USD 125,800 - 185,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Health, dental and vision benefits

Paid time off and sick leave

Disability and life insurance

Mental health program

Job summary

DoorDash is seeking an Account Development Strategy & Operations leader to design and run a world‑class sales engine for merchants within our Commerce Platform. You will translate high‑level objectives into actionable quarterly goals and stand up new functions with rigorous operational discipline.

You will partner with Product, Analytics, and Sales to build AI‑enabled processes, audit funnels, and drive sustainable, high‑velocity growth.

Qualifications

• Proven ability to translate high-level strategy into actionable quarterly execution.
• Experience building AI-enabled sales processes and tools.
• Strong cross-functional collaboration across Sales, Product, Analytics and Planning.

Responsibilities

• Set the annual sales vision and align it with DoorDash's growth goals.
• Translate strategy into execution by establishing rigorous quarterly sales goals.
• Establish operational governance with weekly reviews and precise tracking of leads, opportunities and deals.
• Build the inbound engine to capture and convert inbound interest effectively.
• Drive sales productivity through tooling updates and disciplined measurement of the funnel.
• Lead AI-driven experimentation to improve sales outreach and efficiency.

Skills

Operational discipline

Strategic planning

Cross-functional collaboration

AI tooling awareness

Tools

CRM systems

Job description

About The Team

Our Account Development Strategy & Operations team is responsible for designing, building, and running a world‑class sales organization to successfully grow our merchants through leading product solutions. This role supports a high‑priority business unit within our Commerce Platform.

About The Role

The ideal candidate is a builder who thrives in ambiguity but grounds their work in uncompromising operational rigor. You will be responsible for defining the annual sales vision and strategy, translating high‑level company objectives into actionable quarterly sales goals. You will balance long‑term strategic vision with the technical and operational discipline required to stand up new functions, audit sales funnels, and leverage cutting‑edge AI to maximize productivity. You will report to the Senior Manager of Sales Strategy & Operations, working at the intersection of Product, Sales, and Analytics to turn a research‑backed vision into a highly disciplined, scaled revenue engine.

You’re excited about this opportunity because you will …

• Set the strategic north star: define the annual sales vision and ensure it aligns with DoorDash’s overarching goal of becoming a merchant’s primary growth partner.
• Translate strategy into execution: set and manage rigorous quarterly sales goals, ensuring the team is focused on the right drivers to achieve sustainable, high‑velocity growth.
• Establish operational governance: run the cadence of the business, including weekly business reviews, ensuring every lead, opportunity, and deal is tracked with precision.
• Build the inbound engine: help stand up and optimize a well‑functioning inbound function, ensuring we capture and convert interest effectively.
• Drive sales acceleration through rigor: improve the efficiency of the sales team by implementing tooling and systems updates, and optimizing the sales funnel through meticulous measurement and inspection for where we are succeeding or need improvement.
• Innovate with AI: lead constant discovery on the latest AI tools and technologies to drive step‑function improvements in sales productivity and outreach effectiveness.

We’re excited about you because …

• You possess extreme operational discipline: you have a "no stone unturned" approach to operations. You create systems that survive scale and ensure data integrity across all CRM and reporting layers.
• You are a 0‑to‑1 specialist: you love the lowest level of detail. You have a track record of scaling new initiatives within large, complex organizations. You don’t mind getting your hands dirty, moving quickly, and imperfection.
• You are an analytical rigorist & truth‑seeker: you don't just look at high‑level numbers; you dive deep into the funnel to identify root causes. You have a challenger mindset that uses data to guide the team toward the "win‑win‑win."
• You are tech‑forward: you are passionate about the future of sales productivity and are eager to experiment with AI‑driven tools to give our team a competitive edge.
• You are a strategic leader: you can zoom out to see the "ecosystem" while zooming in to fix a broken operational process or tooling issue.
• You thrive in multi‑stakeholder environments: you can navigate Sales, Product, Analytics, and Planning teams with ease, embodying the "one team, one fight" mentality.
• You map complex operational workflows, diagnose data gaps, and architect AI‑driven solutions end‑to‑end—from process discovery through prototype to production deployment. You build in AI tooling (e.g., Claude, ChatGPT, etc.) and ship real automation that eliminates manual work, closes visibility gaps, and accelerates decision‑making across the business. You think in systems, not features. You treat every broken process as a build opportunity and every data gap as a use case waiting to be deployed. This is not an AI‑curious role; this is an AI‑native operating environment where you are expected to build, test, and iterate continuously.

We expect this position to be filled by 9/20/26.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

National base pay range for this position within the United States, including Illinois and Colorado: $125,800—$185,000 USD.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.