Manager, Strategy & Operations

Tempus; New York (NY); On-site; USD 105,000 - 140,000; Full time

Job summary

Tempus is seeking a Manager - Strategy & Operations to lead strategic, operational, and commercial initiatives for the Life Science Sequencing/CDx business. The role owns market and competitive strategy, leads commercial marketing programs, and partners with business development to shape and close complex client proposals.

You will drive go-to-market execution, manage associate-level staff, and build scalable processes across internal teams, ensuring strong execution and measurable impact.

Qualifications

• 6+ years in pharma, biotech, diagnostics, or consulting leading complex projects.
• Significant customer-facing experience in BD, client services, or consulting.
• Excellent written and verbal communication; experience presenting to senior stakeholders.
• Proven ability to lead in fast-paced, ambiguous environments and manage cross-functional teams.

Responsibilities

• Partner with BD leadership to shape account strategy and drive partnerships with biopharma and academia.
• Develop client-facing proposals, contracts, and communications for Life Science Sequencing/CDx.
• Lead commercial marketing strategy, campaigns, collateral, and website content; measure pipeline impact.
• Define target account strategy and prioritize research customers, assets, and pipeline areas.
• Lead market analyses to inform positioning, differentiators, and portfolio decisions; present to senior leadership.
• Drive go-to-market plans with cross-functional teams (commercial, medical, product, regulatory, lab).
• Design scalable processes for customer engagement and retention; own KPIs and reporting.
• Escalate operational challenges and guide feature testing and rollout as commercial voice to Ops/Acct Mgmt/Eng.

Skills

Industry experience

BD / client services

Communication skills

Leading in fast-paced environments

Mentoring / leadership of teams

Education

Life sciences degree (B.S./M.S.)

Job description

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

The Manager - Strategy & Operations role leads strategic, operational, and commercial initiatives to advance Tempus' precision medicine and Life Science Sequencing/CDx business. The position owns market and competitive strategy, leads commercial marketing programs, and partners with business development leadership to shape and close complex client proposals. Additionally, the role drives commercial operations across internal teams, builds scalable processes, and leads go-to-market execution for new offerings. This role will also manage and develop associate-level team members.

KEY RESPONSIBILITIES

• Partner with Tempus' business development (BD) leadership to shape account strategy and drive partnership opportunities with key biopharma and academic research accounts, from early conversations through deal close.
• Own the development of client-facing proposals, contracts, and written communications for the Life Science Sequencing/CDx business, ensuring materials are tailored to customer needs and aligned with overall commercial strategy.
• Lead commercial marketing strategy for the team, including nurture campaigns, conference/webinar strategy, collateral, and website content, and measure impact against pipeline goals.
• Define the target account strategy for biotech and research customers, overseeing the research and prioritization of companies, institutions, contacts, assets, and pipeline areas of interest.
• Lead strategic and market analyses using pharma and competitive intelligence to inform positioning, key differentiators, and portfolio decisions, and present recommendations to senior leadership.
• Drive the development and execution of go-to-market strategies in partnership with commercial, medical, product, regulatory, and laboratory teams.
• Design and implement scalable processes for customer engagement, outreach, and retention, and own team KPIs and performance reporting.
• Serve as the commercial voice to Operations, Account Management, Product & Engineering, escalating operational challenges, prioritizing product enhancement requests, and guiding new feature testing and rollout.
• Build and manage strategic relationships with operational stakeholders across partner organizations, serving as the primary point of escalation.
• Lead cross-functional planning and execution for key strategic projects, owning timelines, milestones, and risk management to successfully bring new offerings to market.
• Manage, coach, and develop associate-level team members, setting priorities and building a culture of strong execution.

QUALIFICATIONS

Required:

• 6+ years of pharma, biotech, diagnostics, or consulting experience, with a track record of leading complex projects and delivering results.
• Significant customer-facing experience in BD, client services, or consulting, including ownership of client relationships and proposals.
• Excellent written and verbal communication skills, with experience developing client-facing proposals and presenting to senior stakeholders.
• Proven ability to lead in a fast-paced, ambiguous environment, setting priorities and making decisions with incomplete information across multiple concurrent projects.
• Experience managing or mentoring team members, or leading cross-functional teams without direct authority.

Preferred:

• Experience in oncology, diagnostics, CDx, NGS, or omics technologies strongly preferred
• B.S./M.S. in a life sciences field preferred

#LI-DA1

USA: $105,000 - $140,000

The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.