Manager, Strategy Consultants (Agentic Customer Data Platform)

Hightouch; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Hightouch, headquartered in San Francisco, seeks a hands-on leader to guide a team of Strategy Consultants serving Fortune 500 customers. You will bridge Hightouch and enterprise accounts, overseeing the full customer journey from kickoff to onboarding and ongoing expansion on our agentic CDP.

You will combine people leadership with deep technical expertise to ensure customers maximize value, develop your team's capabilities, establish best practices for engagement, and drive initiatives that

Qualifications

• Proven experience leading teams that manage Fortune 500 relationships.
• Strong ability to balance people management with technical escalation.
• Experience building repeatable engagement models and playbooks.

Responsibilities

• Lead a group of senior Strategy Consultants with clear expectations and high quality work.
• Handle sourcing, interviewing, and closing for the team.
• Maintain portfolio visibility on active engagements and escalate early to executives.
• Develop repeatable engagement models, pilot structures, and enablement for scaling.
• Collaborate with Sales leadership to drive platform adoption in large organizations.

Skills

Team leadership

People management

Strategic thinking

Executive communication

Enterprise account experience

Job description

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

About The Role

In this role you will lead a team of Strategy Consultants who serve as the bridge between Hightouch and our largest Fortune 500 customers. You will be responsible for building, developing, and scaling a world-class team that oversees the entire customer journey from kick-off to onboarding to continued success and expansion on our agentic CDP.

This role will require you to combine people leadership with deep technical expertise to ensure our Enterprise customers maximize their value from our agentic Customer Data Platform. You'll be responsible for developing your team's technical capabilities, establishing best practices for customer engagement, and driving strategic initiatives that increase customer retention and adoption across our largest accounts.

As a hands-on leader, you will maintain involvement in complex technical escalations while empowering your team to deliver exceptional customer experiences. You'll collaborate closely with Sales leadership to develop strategies for increasing platform adoption within large organizations and work cross-functionally to surface customer insights that drive product innovation.

What You’ll Do

• Lead the team. Manage a group of senior Strategy Consultants. Set clear expectations, run a tight operating rhythm, and hold a high bar for quality work.
• Hire exceptional people. Own sourcing, interviewing, and closing for the team. Build a repeatable hiring process that tests for strategic judgment, executive presence, and comfort with ambiguity.
• Manage your portfolio. Know the status, risk, and next step of every active engagement. Escalate early and communicate crisply to executives.
• Build the playbook. Turn what works into repeatable engagement models, pilot structures, demo narratives, and enablement, so the team scales without losing quality.
• Set the bar for technical