Manager, Strategic Accounts - eCommerce

Revision Skincare; Irving (TX); Remote; USD 90,000 - 150,000; Full time

Job summary

Revision Skincare is seeking a Manager, Strategic Account - eCommerce to own and grow our online retail partnerships. You will develop account growth strategies, manage digital merchandising, and coordinate cross‑functional teams to drive revenue and profitability.

The role requires strong ecommerce acumen, excellent stakeholder management, and the ability to travel nationally. A home office base with nationwide travel is expected to support growth across eTailers and marketplaces.

Qualifications

• Minimum 5–8 years in sales, account management, ecommerce, or strategic accounts.
• Experience managing complex ecommerce or omnichannel relationships and growth.
• Proven ability to plan and execute growth plans with cross‑functional teams.
• Excellent communication, presentation, and influencing skills.

Responsibilities

• Own ecommerce relationships and act as primary partner for assigned accounts.
• Develop account growth strategies, joint business plans, and calendars.
• Drive digital merchandising, content optimization, and promotional execution.
• Monitor performance and implement corrective actions to grow traffic and conversions.
• Collaborate with Marketing, Operations, Finance, and Supply Chain on plans.

Skills

Sales

Account Mgmt

Ecommerce

Business Development

Strategic Accounts

CRM

Excel

PowerPoint

Analytics Tools

Tools

CRM Systems

Excel

PowerPoint

Ecommerce Analytics

Job description

About Us

Revision Skincare® Where Skin Longevity Begins™

Revision Skincare® is a leading professional skincare company dedicated to advancing skin health through innovative, science-backed solutions. Our culture is built on curiosity, collaboration, and a passion for excellence. As part of our team, you'll work alongside talented professionals who are committed to research, innovation, and delivering measurable results for customers and healthcare professionals worldwide.

At Revision, we look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future.

The Manager, Strategic Account - eCommerce is responsible for developing, managing, and growing Revision Skincare's eCommerce and online retail partnerships. Serving as the primary business owner and day-to-day point of contact for assigned ecommerce accounts, this role drives profitable digital growth through joint business planning, promotional execution, digital merchandising, content optimization, and close cross-functional collaboration.

This role owns the eCommerce customer relationship and is accountable for achieving revenue, growth, and strategic objectives across assigned eTailers, marketplaces, and omnichannel accounts. This individual works closely with customer stakeholders and internal partners across marketing, digital commerce, operations, supply chain, customer service, and finance to execute annual business plans, launch new products, drive promotional calendars, improve digital shelf performance, and maximize account profitability.

Success in this role requires strong account management, eCommerce acumen, commercial execution, and the ability to influence both internal and external stakeholders. The Manager, Strategic Account - eCommerce acts as the bridge between Revision Skincare and its digital partners, ensuring alignment on shared growth goals while delivering an exceptional online customer experience through best-in-class merchandising, promotions, and operational excellence.

LOCATION

Home Office-based in major metropolitan area with major airport; this position will require travel nationwide as needed and approved by the Director of Strategic Accounts & Partnerships; travel is estimated at 60% to 75%.

Key Responsibilities

Ecommerce Account Leadership

• Serve as the primary relationship owner and trusted business partner for assigned ecommerce and online retail accounts.
• Develop a deep understanding of each account’s digital growth objectives, promotional strategy, merchandising priorities, and operating model.
• Create and execute annual Joint Business Plans that align account goals with Revision Skincare’s ecommerce and commercial priorities.
• Identify opportunities to expand assortment, improve product visibility, increase conversion, and accelerate online sales growth.
• Build strong working relationships with ecommerce merchants, category managers, digital merchandising teams, and key decision-makers.

Revenue Growth & Digital Business Development

• Deliver annual sales, revenue, margin, and growth objectives across assigned ecommerce accounts.
• Develop account-specific growth strategies, promotional calendars, pricing recommendations, and digital business initiatives.
• Identify opportunities across marketplaces, seasonal programs, and customer expansion opportunities.
• Drive successful adoption of new product launches, online campaigns, and strategic initiatives.
• Monitor account performance and implement corrective action plans to improve traffic, conversion, and profitability.

Digital Merchandising & Account Execution

• Lead execution of key ecommerce initiatives, including:

• Promotional campaigns and online events
• Product launches and assortment expansion
• Digital shelf optimization, including content, imagery, and discoverability
• Retail media and campaign support
• Business reviews and performance recaps
• Conversion and growth initiatives

• Coordinate cross-functional resources to ensure seamless execution of ecommerce commitments.
• Ensure all account activities align with annual business plans, brand standards, and growth objectives.
• Manage customer communications and serve as escalation point for digital, operational, and business issues.

Cross-Functional Ecommerce Collaboration

• Partner closely with marketing, digital commerce, sales, and education teams to align account strategies and online execution.
• Gather customer insights, shopper behavior trends, and competitive intelligence to strengthen account planning.
• Communicate ecommerce priorities, promotional plans, launch timing, and business objectives across internal stakeholders.
• Support internal teams in maximizing account opportunities through aligned content, campaigns, and operational readiness.

Promotions, Content & Customer Engagement

• Collaborate with marketing and content teams to support online merchandising, brand storytelling, and promotional strategies.
• Support planning and execution of digital campaigns, online education initiatives, product features, and promotional events.
• Identify opportunities to improve customer engagement through enhanced content, reviews, ratings, and product page optimization.
• Ensure ecommerce customers have access to timely assets, product information, and launch support materials.

Business Planning & Performance Analytics

• Lead development and execution of annual account plans, growth strategies, and ecommerce objectives.
• Conduct regular business reviews with customers to evaluate performance and identify opportunities.
• Monitor key ecommerce metrics, including:

• Revenue and margin performance
• Traffic, conversion, and average order value
• Product content quality and digital shelf performance
• Promotional effectiveness and campaign results
• New product adoption and assortment productivity
• Customer KPIs and operational scorecards

• Use insights and data to inform strategic recommendations, forecasting, and account planning.

Cross-Functional Partnership

• Collaborate closely with Marketing, Digital Commerce, Operations, Customer Service, Finance, and Supply Chain teams.
• Advocate for customer and shopper needs while balancing company priorities and objectives.
• Lead internal account planning meetings and ensure alignment across stakeholders.
• Support forecasting, inventory planning, launch readiness, and promotional execution activities.

Operational Excellence & Platform Management

• Manage day-to-day account communications and ecommerce operational support, resolving issues proactively and efficiently.
• Ensure execution excellence across all digital customer touchpoints, including content, promotions, pricing, and availability.
• Maintain accurate account documentation, forecasts, retailer calendars, and CRM records.
• Support inventory alignment, order management, and compliance with customer requirements and agreements.

QUALIFICATIONS

Required

• Minimum 5-8 years of successful sales, account management, ecommerce, business development, or strategic account experience.
• Experience managing complex ecommerce or omnichannel customer relationships and delivering measurable business growth.
• Strong business planning, negotiation, digital merchandising, and relationship management skills.
• Proven ability to develop and execute strategic growth plans in online retail environments.
• Excellent communication, presentation, and influencing capabilities.
• Demonstrated ability to lead cross-functional initiatives and manage multiple priorities in a fast-paced environment.
• Proficiency in CRM systems, Microsoft Excel, PowerPoint, and ecommerce reporting or analytics tools.
• Ability to travel as required.

Preferred

• Experience within skincare, beauty, wellness, aesthetics, dermatology, or other premium consumer brands.
• Experience managing national eTailers, marketplaces, retailer.com, or omnichannel customer accounts.
• Familiarity with ecommerce platforms, retailer portals, digital shelf standards, and online merchandising best practices.
• Experience developing and executing Joint Business Plans and Quarterly Business Reviews.
• Understanding of ecommerce analytics, category management, digital marketing, and commercial planning.
• Experience supporting product launches, online promotions, and retail media initiatives.

OTHER SKILLS AND ABILITIES:

• Demonstrated business acumen and understanding of ecommerce operations, customer journeys, and digital merchandising fundamentals
• Strong decision-making abilities
• Strong organization, presentation, and strategic planning skills
• Track record of building and maintaining long-term customer relationships
• Ability to problem solve and make decisions quickly and effectively
• Ability to perform multiple tasks in a fast-paced, deadline-driven environment
• Demonstrated teamwork with individual accountability
• Strong analytical mindset with the ability to translate data into action plans
• Outstanding time management and organizational expertise
• Proficiency with Microsoft Office software and digital commerce tools

Physical Requirements and Work Environment

This role requires regular travel and the ability to effectively perform work in a variety of professional environments, including customer sites, healthcare settings, conferences, and company locations. Responsibilities may involve extended periods of driving, standing, walking, and presenting, as well as transporting materials necessary to support customer interactions and business objectives. Work environments and physical requirements may vary based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may be modified, added, or removed as necessary to meet business and organizational needs.

Benefits

Revision Skincare® offers competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

If you are considering employment at Revision Skincare®, review our job postings at revisionskincare.bamboohr.com/careers. Please be aware of fraudulent job offers and individuals falsely claiming to represent our Human Resources department. Our company will never request or offer payment, personal financial information, or sensitive data (such as Social Security numbers or bank details) during the early stages of recruitment. All legitimate communications from our HR team will come from official company email domains and follow our established hiring process.

Revision Skincare® is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by applicable law. Revision Skincare® is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment.