Manager, Store-in-Store

T-Mobile; Washington (District of Columbia); On-site; USD 46,000 - 85,000; Full time

Job summary

T-Mobile is seeking a Store-in-Store Manager to enhance the brand experience in partner locations. The role focuses on leading a team of Mobile Experts to engage customers, manage retail operations, and strive for high performance in sales and service. Candidates should possess strong retail management skills and a commitment to customer satisfaction.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Stock grants

Paid time off

Tuition assistance

Childcare subsidy

Qualifications

• 2-4 years management experience in retail sales required.
• 2-4 years sales and sales management experience required.

Responsibilities

• Lead the sales team to enhance customer engagement and experience.
• Manage sales performance and provide coaching to staff.
• Build strong relationships with Store-in-Store partner leadership.

Skills

Excellent communication skills

Strong customer service skills

Store management and operations knowledge

Proficiency in Microsoft Office

Education

High School Diploma/GED

Bachelor's Degree

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members receive a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The Store-in-Store Manager is an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations, where active customer engagement is crucial for success. They lead a team of Mobile Experts who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs, and the retail experience are continuously evolving. The Store-in-Store Manager leads the sales team to excel at building and deepening relationships with customers through meaningful interactions. They do it the right way, are skilled at identifying customer needs, and are passionate about educating, demonstrating, and recommending solutions to provide exceptional customer experiences while meeting performance goals and objectives.

Job Responsibilities

• Leadership: Responsible for infusing every Mobile Expert, Store-in-Store with a passion for its customers by thoroughly orienting and grounding them to a standard of Loving Our Customers. Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training, and coaching conversations. Effectively manage customer flow/wait time. Keep current on products, services, and promotions. Create competitive best practices amongst the Mobile Expert team while being customer-obsessed, passionate, friendly, and engaging with customers. Coach Mobile Experts to match the pace of the customer, connect on a personal level, build rapport, trust, and loyalty with every interaction, and be committed to providing exceptional service and exceeding customer expectations. Ensure team knowledge of store systems and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits. Responsible for overall customer experience, sales, labor, service, growth, and revenue. Share feedback to improve sales, performance, customer experience, and operational procedures. Lead store operations, including opening/closing procedures. Supervise sales team, including coaching, feedback, recruiting, development, performance management, and scheduling. Lead by example, staying up-to-date on products, services, training, and leadership best practices. Ensure team completes training on time and maintains store standards with visual displays and interactive devices.
• Sales and Customer Engagement: Proactively engage with customers in a highly visible and energetic environment. Make customers feel comfortable and welcomed while educating them about products and services. Ensure customer satisfaction through best-in-class service, building loyalty. Leverage digital tools during interactions. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Follow up, build a sales funnel, and grow a book of business while maintaining data security. Be present on-site to engage directly with customers in sales and service transactions.
• Account Partnership: Build strong relationships with Store-in-Store partner leadership for mutual success. Collaborate with nearby sales teams to drive customer outcomes and referrals.

Education and Work Experience

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years management experience in retail sales (Required)
• 2-4 years sales and sales management experience (Required)

Knowledge, Skills, and Abilities

• Excellent communication skills
• Proficiency in Microsoft Office
• Store management and operations knowledge
• Strong customer service skills

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety-sensitive.

Compensation

Total Target Cash Pay Range: $62,400 - $112,600, including incentives. Base Pay Range: $46,800 - $84,450. Actual pay depends on location, qualifications, and experience. For specific pay based on location, click here.

Employees are eligible for monthly or quarterly sales incentives.

Benefits

Our benefits include medical, dental, vision, flexible spending, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental leave, family building benefits, childcare subsidy, tuition assistance, disability, insurance options, discounts, and more. Details at www.t-mobilebenefits.com.

Growth and Culture

We support career growth in a dynamic environment, emphasizing shared values and a culture of continuous development. Join us and be unstoppable!

T-Mobile is an Equal Opportunity Employer. We prohibit discrimination based on age, race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, or other protected characteristics. For accommodations, contact [e-mail] or call 1-844-873-9500.