Manager Station Operations

Horizon Air; Pasco (WA); On-site; USD 80,000 - 111,000; Full time

Benefits offered by this job

Free standby travel privileges

Comprehensive well-being programs

Generous 401k match

Annual bonus plans & paid time off

Job summary

Horizon Air is seeking a Manager Station Operations in Pasco, WA to lead the customer service and ground operations team, drive safety, and meet performance metrics. You will set priorities, manage staffing and budgets, and ensure strict compliance with regulations while delivering outstanding guest experiences.

You will influence the team culture, develop talent through coaching, and coordinate with partners including airport authorities.

Qualifications

• 5 years of customer service or station operations experience.
• 2 years of leadership experience.
• Bachelor’s degree, or alternative two years of relevant training/experience.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities.
• Detail-oriented and highly organized.
• Proficiency with Microsoft Office applications.
• Minimum age 18; authorized to work in the U.S.

Responsibilities

• Lead station team with established operational objectives and priorities.
• Maintain staffing and compliance, budgeting, recruitment, scheduling, training, and audits.
• Ensure operation compliance with regulations; oversee agents and performance.
• Support station training, facility, equipment needs, and relationships with partners.
• Shape culture and manage employee relations with fair processes.
• Develop people through performance management and feedback.
• Represent Horizon Air at airport and community events.

Skills

Customer service

Operations leadership

Communication

Problem solving

Attention to detail

Education

Bachelor’s degree or equivalent training/experience

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Company

Horizon Air

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Manager Station Operations is responsible for executing the strategy of the customer service and ground service operation at their assigned station to ensure operational performance metrics & objectives are achieved. As a people leader, this role leads and establishes priorities for the team to deliver remarkable guest experiences while maintaining the utmost safety & compliance standards.

Key Duties

• Lead station team with established operational objectives and priorities.


• Execute strategy to keep the station properly staffed and compliant which includes reviewing and maintaining the budget, planning station staffing (short term and long term), recruiting, hiring, providing input on employee scheduling, oversight on training and recurrent qualifications, monitoring internal assets and controls, and reviewing and performing audits.


• Make decisions to ensure our operation and processes are complaint with federal, state, airport authorities and our company policies. Responsible for the oversight of all agents while overseeing operational performance (ground, customer, and ramp services, ticketing, cargo, passenger safety, baggage handling, and timeline performance) and the consistent achievement of customer service standards.


• Provide input on the strategy for supporting station training, aircraft gating, facility, supply and equipment needs, meeting financial objectives and maintaining key relationships with the Port, Alaska Airlines, and other business partners.


• Shape the culture of the team through action, presence, and reinforcement of behaviors. Influence positive employee relations through engagement and by ensuring thorough and fair processes are used when handling employee concerns.


• Develop people through effective performance management by focusing on opportunities, continuous feedback and delegation.


• Cultivate and promote Alaska Air Group’s Shared Values with the station team and provide excellent customer service and partnership to other internal and external work groups. Encourage continuous improvement by seeking feedback and suggestions, monitoring industry best practices, and developing and implementing process improvement tools and techniques.


• Represent Horizon Air at airport and community events with professionalism, integrity, ingenuity and caring.

Required

Job-Specific Experience, Education & Skills

• 5 years of customer service or station operations experience.


• 2 years of leadership experience.


• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.


• Strong interpersonal and communication (e.g., verbal, written, presentation) skills, with the ability to provide insights, recommendations and create collaborative relationships to solve complex challenges that drive outcomes in the best interest of the company.


• Excellent problem-solving skills, with the ability to understand the root cause of issues and how to resolve them in a thorough manner.


• Detail oriented and highly organized, with the ability to execute multiple projects, priorities, and deadlines in a fast-paced environment where flexibility is key.


• Professional work ethic and demonstrated ability to work with all work groups while addressing people courageously, directly, and candidly.


• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).


• High school diploma or equivalent.


• Minimum age of 18.


• Must be authorized to work in the U.S.

Preferred

• Variety of experience in passenger service, station operations, cargo handling and ground operations.


• Experience working within a bidding system and/or scheduling shift work.


• Knowledge of company System Regulations and Federal Aviation Administration (FAA) policies and procedures.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$80,200-$110,650 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note:

We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air


• Comprehensive well‑being programs including medical, dental and vision benefits


• Generous 401k match program


• Annual bonus plansGenerous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To Implement This Policy, We Will

• Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;


• Ensure that employment decisions are based only on valid job requirements; and


• Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Employment Type

Full-Time

FLSA Status

Exempt

Regular/Temporary

Regular