Manager Station Operations

Alaska Airlines, Inc.; Chicago (IL); On-site; USD 87,000 - 130,000; Full time

Benefits offered by this job

Stand-by travel privileges

Well-being programs

401k match

Annual bonus

Paid time off

Job summary

Alaska Airlines in Chicago is seeking a Manager, Station Operations to own the airport’s operations and execute strategy to ensure a superior guest experience rooted in safety, care and performance. You will lead the station team, set priorities, and drive results across customer service, baggage handling, and ground operations.

This leadership role requires 5 years of customer service or station ops experience, 2 years of leadership, a bachelor’s degree, strong communication, and the ability to

Qualifications

• 5 years of customer service or station operations experience.
• 2 years of leadership experience.
• Bachelor’s degree, or equivalent training/experience in lieu of this degree.
• Excellent written and verbal communication skills.
• Ability to establish cross-functional relationships and work with multiple teams.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Willingness to work a flexible schedule (weekends, holidays, non-standard shifts).
• Minimum age 18 and authorized to work in the U.S.

Responsibilities

• Lead team and establish priorities of station operations and employees.
• Develop and implement airport operations strategy, including plans, budgets, and schedules.
• Negotiate and manage vendor contracts.
• Make decisions across station functions to ensure service standards and compliance with regulations.
• Represent the company in the community through public relations activities.
• Manage station resources including facilities, equipment, and supplies.
• Develop people through performance management and feedback, delegating stretch assignments.
• Supervise labor contract administration.

Skills

Leadership

Customer service

Communication

Cross-functional collaboration

Adaptability

Education

Bachelor's degree

High school diploma

Tools

Sabre

Image

Job description

Company

Alaska Airlines

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

The Manager, Station Operations is responsible for owning the airport’s operation and executing on Alaska Airlines (AS) and Hawaiian Airlines (HA) strategy to ensure a superior level of customer service that will delight our guests. As a people leader, the Manager, Station Operations, leads and establishes priorities for the team to deliver a remarkable travel experience rooted in safety, care and performance.

Key Duties

• Lead team and establish priorities of station operations and employees.


• Develop and implement airport operations strategy, including necessary plans, budgets, and schedules.


• Negotiate and manage vendor contracts.


• Make decisions related to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state, and local port authorities.


• Represent the company in the community through public relations activities.


• Manage all station resources, such as facilities, equipment, and supplies.


• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.


• Supervise labor contract administration.

Job-Specific Experience, Education & Skills

Required

• 5 years of customer service or station operations experience, with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.


• 2 years of leadership experience.


• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.


• Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.


• Ability to establish cross-functional, collaborative relationships with other teams and work groups.


• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).


• Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).


• High school diploma or equivalent.


• Minimum age of 18.


• Must be authorized to work in the U.S.

Preferred

• Knowledge of Alaska Airlines System Regulations and Federal Aviation Administration (FAA) policies and procedures.


• Proficiency with Sabre/Image.

Job-Specific Leadership Expectations

• Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.


• Active listener who values differing perspectives and fosters a safe environment.

Starting Rate

Salary Range

$86,750 -- $130,150 / year

Bonus

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air


• Comprehensive well-being programs including medical, dental and vision benefits


• Generous 401k match program


• Annual bonus plans


• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;(2) Ensure that employment decisions are based only on valid job requirements; and(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) RegulationsAlaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

FLSA Status

Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Location

Chicago