Manager, Solutions Engineering Remote, USA

Omada Health, Inc.; California (MO); Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative digital care provider seeks a proactive Engineering Manager to lead its Solutions Engineering Team. This role focuses on leveraging AI and automation to enhance B2B capabilities and streamline customer implementations. You will be instrumental in driving scalability and efficiency, collaborating with cross-functional teams to optimize processes. With a commitment to transforming healthcare, this position offers the opportunity to make a significant impact on the lives of individuals managing chronic conditions. Join a forward-thinking company that values trust, collaboration, and continuous improvement in healthcare delivery.

Qualifications

• 5+ years managing complex projects with a focus on scalability and automation.
• Strong advisory skills to identify challenges and drive improvements.

Responsibilities

• Lead the Solutions Engineering Team to ensure successful customer implementations.
• Drive automation and AI initiatives to enhance operational efficiency.

Skills

Project Management

Strategic Insights

Business Process Automation

Problem Solving

Communication

Advisory Capabilities

Education

Bachelor's Degree in Relevant Field

Tools

SQL

Ruby on Rails

Postgres

Python

Apache Airflow

Sagemaker

OpenAI

Job description

Omada Health is a digital care provider committed to helping individuals achieve their health goals through sustainable behavioral change. As we inspire individuals towards lifelong health, we seek a proactive engineering manager with expertise in AI & automation to lead our evolving Solutions Engineering Team. This team plays a crucial role in evolving our B2B capabilities and overseeing technical implementations for a diverse range of customers and partners.

Your leadership will be pivotal in directing the Solutions Engineering Team to focus on scalability, business process automation, and advisory roles to ensure successful customer and alliance implementations. By positioning the team as a strategic partner rather than reactive support, you'll engage with cross-functional teams to drive forward scalability and operational efficiency goals.

Your Impact:

• Lead and develop the Solutions Engineering Team to excel in advisory roles, ensuring success in customer and alliance implementations by providing in-depth system and process expertise.
• Identify and drive opportunities to leverage automation, AI, LLMs, automation and self-service tools to scale customer implementation procedures and empower internal operational teams to be more self-reliant and informed.
• Leverage your technical expertise to evaluate the best approach to solve a given problem, whether that is product customization, off-the-shelf tooling, or a mix of both.
• Build strong relationships with Omada’s client-facing teams, aligning strategic objectives to support resource planning and optimizing the team’s capacity for advisory and implementation focus.
• Act as an external facing technical consultant for key implementations and projects; Lead technical implementation discussions with Omada and the customer’s technical teams.
• Build strong relationships with internal product and engineering teams to proactively influence product roadmaps and operational strategies, utilizing insights gained from advisory roles.

What You Need for This Role:

• 5+ years of experience managing complex projects and technical solutions, with an emphasis on providing strategic insights for scalability and business process automation.
• At least 2 years of experience in a leadership role, with a proven record of offering strategic guidance and successfully collaborating with cross-functional teams.
• Strong advisory capabilities with a demonstrated ability to identify scalability challenges and collaboratively drive business process improvements across product, engineering, and client engagement teams.
• Demonstrated ability to proactively apply AI (Artificial Intelligence), LLMs (Large Language Models), or RPA (Robotic Process Automation) to enhance business processes, drive efficiency, and establish automation.
• Experience driving effective organizational change management by empowering operational teams through training and tooling.
• Proficient in designing and implementing comprehensive technical solutions, optimizing team capacity to focus on high-impact strategic roles and initiatives.
• Excellent problem-solving and communication skills to clarify roles, streamline internal processes, minimize escalations, and create strong internal and external partnerships.
• Proficient knowledge of SQL and business intelligence tools and environments.

Technologies We Use:

• Ruby on Rails, Postgres, SQL, Python, Apache Airflow, Appflow
• Jupiter Notebook, Sagemaker, Bedrock, Langsmith, OpenAI, Vector DB and more.

Our Values:

• Cultivate Trust: We actively cultivate trust through attentive listening and supporting one another. We respectfully provide and are open to feedback.
• Seek Context: We stay informed and connected to understand and anticipate needs better.
• Act Boldly: We innovate continuously to solve challenges and uncover opportunities, particularly in strategic advisory for scalability and business process automation.
• Deliver Results: We prioritize impact over output, setting ambitious goals and embracing lessons in both success and failure.
• Succeed Together: We value collective progress and celebrate successes collaboratively.
• Remember Why We’re Here: We are committed to transforming healthcare, recognizing the journey as vital as the destination.

About Omada Health: Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada’s multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada’s approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms. For more information, visit: https://www.omadahealth.com/