Manager, Solutions Engineering - Enterprise

Tailscale; United States; Remote; USD 239,000 - 288,000; Full time

Job summary

A tech company is seeking a Manager for Solutions Engineering to lead a team in enhancing customer experiences and managing deployments. This position requires a strong background in both leadership and technical skills, particularly in networking and security. Ideal candidates will have over 5 years in relevant roles and possess excellent communication abilities. The role offers a flexible, remote work culture with a competitive compensation package.

Benefits

Competitive total compensation package

Comprehensive group benefits

Flexible, paid time off

Annual professional development funds

Remote first work culture

Paid parental leave

Qualifications

• 3+ years of experience in a management role.
• 5+ years in a technical, customer-facing role like Solutions Engineer.
• Solid technical background including software development.

Responsibilities

• Manage and grow a small team, developing their skills.
• Set standards for customer evaluations and rollouts.
• Collaborate with teams to improve customer experience.

Skills

People leadership

Networking knowledge

Security concepts familiarity

Excellent communication

Technical background

Job description

Manager, Solutions Engineering - Enterprise

Remote (Canada)

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

Job Description

We are looking for a Manager, Solutions Engineering - Enterprise to join our rapidly growing team. The Solutions Engineering team is responsible for customers through the full customer journey (pre-sales to post-sales) by helping to design, implement, and manage their Tailscale deployment to ensure their business objectives are met. The team works closely with Tailscale Sales and Customer Success teams to provide technical expertise and also collaborates with Marketing, Product, and Support. As Manager of Solutions Engineering, you will lead a team that has a major impact on our customer experience, success, and growth.

If you are passionate about people leadership, networking, and security, and are excited about working at a fast-growing startup we want to talk to you!

Responsibilities:

• Manage and grow a small team, developing their skills, helping advance their careers, and recruiting additional team members
• Set a high standard for your team for customer evaluations and successful rollouts, contributing to new customer acquisition and the expansion of customers
• Work closely with our Sales team to meet and exceed revenue goals
• Collaborate with teams across Tailscale to improve our customer experience, proof of concept process, sales materials, documentation, and more
• Provide feedback to Product and Engineering teams on customer needs and product improvements
• Stay up-to-date on the latest cloud, network, and security technologies and trends, and ensure your team invests in education and development

Requirements:

• 3+ years of experience in a management role
• 5+ years of experience in a technical, customer-facing role such as a Solutions Engineer, Sales Engineer, or similar
• Excellent communication and presentation skills
• Familiar with networking and security concepts
• Solid technical background with understanding and/or hands-on experience in software development, and web technologies (cloud architecture, CI/CD, etc)

We are committed to fair and equitable compensation practices. The salary range shown represents the target base salary for new hires; offers may vary based on experience and skill set.

CAN Pay Range (OTE)

$335,000 - $402,000 CAD

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Remote first company—most of our teams work fully remotely. Some roles may require in-office collaboration depending on team needs, which will be clearly noted in the job description.
• Connect with other Tailscalars IRL. Attend our annual company retreat or use your travel budget to meet with team members in Canada, the US, or the UK.
• Support for your personal and professional development. Grow your career with annual professional development funds and mentorship opportunities.
• Paid time off and a healthy work-life integration. Flexible, paid time off to support life events and travel.
• A build-your-own home office setup. Company laptop options, internet reimbursement, and workstation setup funds.
• Generous parental leave. Parental leave top-ups for up to 26 weeks from day one.

Please be aware that legitimate emails from Tailscale’s talent team will originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io addresses. For more information, visit the scam awareness page.

We are an equal opportunity employer. We do not discriminate on the basis of any protected status. We welcome applicants from all backgrounds.