Customer Engineer

Mixpanel; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Mental Wellness Benefit

Vacation & Holidays

Parental Leave

Volunteer Time Off

US Benefits: 401K & Wellness

Job summary

Mixpanel is seeking a Customer Engineer to own the pre-sales technical journey, from discovery through a proof of concept. You will design demos and assess technical fit to ensure a strong, actionable path to value for customers.

Work with Account Executives and Delivery Engineers to drive successful POCs, cross-sell opportunities, and post-sale expansion, delivering clear outcomes and compelling technical storytelling.

Qualifications

• 3–5+ years of experience in Solutions/Sales Engineering or a technical pre-sales role at a B2B SaaS company.
• Technical foundation in data analytics, APIs, data warehouses, or adjacent domains.
• Commercial instinct with a track record of winning deals and driving value.
• Ability to run structured POCs with defined success criteria and measurable outcomes.
• Clear, compelling communication to both technical and non-technical audiences.

Responsibilities

• Lead technical discovery to understand challenges, environment, and qualification before a POC.
• Design and deliver tailored, research-backed demos connecting Mixpanel capabilities to outcomes.
• Assess technical fit and define what a meaningful proof requires before starting the POC.
• Own competitive positioning and articulate why Mixpanel is the right choice.
• Run POCs with concrete success criteria and a handoff package for Delivery Engineers.
• Support post-sale cross-sell and expansion requiring new technical evaluations.
• Collaborate with Account Executives on deal strategy and expansion planning.
• Stay aligned with Delivery Engineers to reflect production realities in POCs.

Skills

Solutions Engineering

Sales Engineering

Pre-sales

Strong communication

Tools

APIs

Databases

Analytics tools

Job description

About Mixpanel

Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.

About Mixpanel

Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.

About The Team

Mixpanel's Customer Engineering team is a cross-functional group of highly technical problem solvers focused on driving customer outcomes across the full commercial lifecycle. Customer Engineers are the technical face of Mixpanel in the field — connecting prospect business problems to Mixpanel's technical capabilities, running sharp evaluations, and ensuring every customer who signs has a clear, fast path to value. The team works in close partnership with Account Executives on new business and expansion, and hands off to Delivery Engineers to own technical activation post-sale.

About The Role

The Customer Engineer owns the pre-sales technical journey — from discovery and technical fit assessment through competitive positioning, demo, and POC. You establish whether Mixpanel is the right technical fit before committing to a proof of concept, and when you do run one, you design it to be immediately actionable by the Delivery Engineer: focus metric defined, data validated, success criteria agreed upon. You also return post-sale for cross-sell and strategic expansion that requires a new technical evaluation. A great CE shows up researched, thinks in outcomes, leaves every interaction with more clarity than they walked in with, and treats handoff quality as a first-class output.

Responsibilities

• Lead technical discovery, establishing the prospect's business challenges, technical environment, and qualification before committing to a POC.
• Design and deliver tailored, research-backed demos that connect Mixpanel's capabilities to the prospect's specific business outcomes.
• Establish technical fit — confirm the prospect's stack is a match and scope what a meaningful proof requires before the POC begins.
• Own competitive technical positioning — be the definitive answer to why Mixpanel over Amplitude, PostHog, and warehouse-native alternatives.
• Run tightly structured POCs with defined success criteria, a named focus metric, and a handoff package the Delivery Engineer can execute from immediately.
• Return post-sale for cross-sell and strategic expansion requiring a new technical evaluation on a new surface or product.
• Partner with Account Executives on deal strategy, technical objection handling, and expansion planning.
• Stay close to Delivery Engineers to understand production realities — your POCs should reflect what actually works in production.

We're Looking For Someone Who Has

• 3–5+ years of experience in Solutions Engineering, Sales Engineering, or a technical pre-sales role at a B2B SaaS company.
• Technical foundation in data analytics, event tracking, APIs, data warehouses, or adjacent domains.
• Commercial instinct — you understand that your job is to win deals and you orient your work accordingly.
• Demonstrated ability to run structured POCs with defined success criteria and measurable outcomes.
• Clear, compelling communication to technical and non-technical audiences.
• Competitive knowledge of the analytics landscape, or the ability to build it quickly.
• Humble, hungry, smart, and accountable — these are the bar, not aspirations.

Benefits And Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
• please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.