Manager, Solution Engineering for NVIDIA Experience

NVIDIA Gruppe; Santa Clara (CA); On-site; USD 200,000 - 322,000; Full time

Benefits offered by this job

Equity and benefits

Diverse work environment

Job summary

NVIDIA Gruppe in Santa Clara is seeking an experienced manager to lead a solution engineering team focused on customer support of NVIDIA software products like AI Enterprise and Omniverse. The role demands strong problem-solving abilities and excellent communication skills as the team handles multiple customer issues using the latest AI technologies.

The ideal candidate will have a BS degree in Computer Science or Electrical Engineering, at least 5 years of software engineering experience, and 2 years in management, alongside proven leadership skills.

Qualifications

• Minimum of 5 years of overall software engineering experience.
• At least 2 years of management experience.
• Experience in customer support is preferred.

Responsibilities

• Provide direct support to NVIDIA Enterprise customers.
• Work with engineering teams on customer issues.
• Apply AI to create or update tools.

Skills

Leadership skills

AI/ML expertise

Problem-solving skills

Professional communication

Organizational skills

Education

BS in Computer Science or Electrical Engineering

Job description

Overview

NVIDIA is looking for an experienced manager to lead a solution engineering team focused on customer support of NVIDIA software products such as AI Enterprise, Omniverse and vGPU! Your team will apply the latest AI technologies to triage customer issues, identify solutions, and keep customers delighted. You must have excellent problem‑solving abilities and communication skills and be able to lead multiple projects and tasks. This position is for a manager who will work with their team on creative solutions to improve situations and processes, lead teams and manage projects. AI is not optional here. It is foundational, applied thoughtfully for all solution engineering workflows including solving customer cases and developing software, both products and internal tools.

Responsibilities

• Provide direct support to our NVIDIA Enterprise customers to resolve or advance customer issues.
• Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.
• Apply AI to create/update product and/or support tools.
• Take ownership and drive customer issues from inception to resolution.
• Document customer interactions to better enhance our knowledge base.
• Participate in the creation, maintenance, and versioning of documentation related to enterprise support processes, procedures, and associated guidelines.
• Apply agentic AI skills to create new standard processes, find ways to improve how the team works together and with other teams, lead teams and projects.
• Mentor new engineers and interns. Nurture employees, so they can do their life’s work.

Qualifications

• Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
• At least 5 overall years of software engineering experience.
• At least 2+ years of management experience.
• Excellent leadership skills.
• AI/ML expertise.
• Professional‑level communication skills, including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations.
• Excellent follow‑up and organizational skills, with a passion or love for solving problems.

Ways to Stand Out from the Crowd

• Software engineering management experience.
• Customer support management experience.
• Technical expertise in technologies related to NVIDIA AI Enterprise, Omniverse, vGPU.

Compensation and Benefits

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 200,000 USD – 322,000 USD for Level 3, and 248,000 USD – 391,000 USD for Level 4. You will also be eligible for equity and benefits. Applications for this job will be accepted at least until April5, 2026.

Equal Opportunity Employer

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.