Manager, Software Support & Applications Engineer IV - (M4) Remote US

Applied Materials; Mesquite (NV); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading company in semiconductor manufacturing is seeking an experienced engineering manager to oversee a team responsible for deploying and supporting advanced factory automation solutions. The role involves collaboration with various teams, managing projects, and ensuring operational excellence through continuous improvement methodologies. Ideal candidates will have extensive experience in factory automation and MES applications, along with strong leadership and project management skills.

Qualifications

• 10 years of experience in semiconductor, pharmaceutical, solar, or chemical manufacturing.
• Experience with factory automation applications and MES.

Responsibilities

• Manage a team of engineers for MES 300works and FACTORYworks solutions.
• Develop and deliver statements of work and respond to customer RFPs.
• Implement continuous improvement standards like Six Sigma and Kaizen.

Skills

Project Management

Process Control

Data Analysis

Communication

Tools

Tableau

JMP

MATLAB

Job description

Manage a team of engineers responsible for deploying and supporting MES 300works Full-Auto, MES FACTORYworks Maintenance Management solutions at Applied Materials customer sites.

Handle triaging and troubleshooting of issues across the CIM (e.g., MES, Equipment Automation, CMMS, process control systems, message bus).

Collaborate with product engineering’s QA team on continuous improvement activities.

Provide MES production support, MES product delivery support, and CIM delivery project support.

Develop new solutions and products with the product engineering team to meet market demands.

Coordinate with customers' internal teams to deploy and optimize control solutions to achieve factory KPIs.

Work with systems administration and IT teams on developing and deploying control solutions.

Present technical information to customers, including technical contributors and managers.

Create and implement software training and demonstrations.

Perform software installations.

Contribute to and manage the knowledge base.

Respond to customer requests for proposals (RFPs).

Develop and deliver statements of work (SOW).

Implement continuous improvement standards such as 8D, Six Sigma, Kaizen, and 5-Whys to enhance operations.

Manage employees (direct or matrixed reports), contributing to performance management, employee development, and retention.

Interface with customers on product roadmap and strategy, providing feedback on customer HVP and new technology roadmaps.

Lead the application of principles, theories, and concepts to determine the best course of action and resolve complex operational problems.

Establish product strategy, identify organizational linkages, and develop processes and roadmaps for the BU/technology group, including hiring, training, and staffing plans.

Key Skills and Experience :

• 10 years of experience in semiconductor, pharmaceutical, solar, or chemical manufacturing.
• Experience with factory automation applications, especially process control.
• Experience with MES in factory automation and business systems.
• Project management skills with the ability to handle multiple projects.
• Expertise in applying MES products for production control.
• Knowledge of databases and SQL for data collection and manipulation.
• Familiarity with data analysis platforms such as Tableau, JMP, or MATLAB.
• Ability to explain technical concepts to senior management and manage diverse stakeholder requirements.

Additional sections on functional knowledge, business expertise, leadership, problem solving, impact, and interpersonal skills are included to provide a comprehensive overview.