Manager, Software Engineering, SalesForce

Cardinal Health; San Juan (PR); On-site; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Life/ disability insurance

Job summary

Cardinal Health seeks a Solution Owner to lead end-to-end ownership of Salesforce-based solutions, including ConnectSource and Marketing Cloud. The role requires coordinating with onshore and offshore teams to deliver stable, scalable, and well-governed solutions aligned with business strategy.

Responsibilities include planning, budgeting, and governing the SDLC, ensuring run readiness, and driving targeted improvements. Anticipated salary range is disclosed in the posting."

Qualifications

• 8-12 years of experience preferred.
• Experience leading cross-functional delivery teams.
• Strong understanding of Salesforce-based solutions and enterprise apps.

Responsibilities

• Own end-to-end outcomes for Salesforce solutions across intake, build, and run.
• Serve as the single accountable owner for Salesforce delivery and outcomes.
• Translate goals into executable delivery plans with scope, milestones and success criteria.
• Ensure predictable delivery through planning, estimation, and follow-through.
• Establish solution-level decision rights for Salesforce implementations.

Skills

Salesforce

SDLC

Project management

Budgeting

Stakeholder leadership

Education

Bachelor's degree or equivalent

Tools

Salesforce ConnectSource

Salesforce Marketing Cloud

Integrations

Job description

US-Nationwide-FIELD

Full time

20185053

The Solution Owner is accountable for end‑to‑end ownership of one or more Sonexus solutions, with primary responsibility for Salesforce‑based platforms including ConnectSource and Marketing Cloud, ensuring predictable delivery, operational stability, financial stewardship, and strong alignment with business and product partners. This role serves as the primary point of accountability for solution outcomes, reducing fragmented ownership, minimizing escalation‑driven delivery, improving consistency of execution, and ensuring build‑to‑run transitions and run stability are explicitly owned and measurable.

This role leads cross‑functional delivery teams responsible for building, implementing, and sustaining solutions on a customized Salesforce ecosystem (Salesforce Core, Marketing Cloud, integrations, and hybrid services). The Solution Owner ensures work is planned, governed, delivered, and transitioned to run in alignment with the Sonexus IT operating model, Salesforce best practices, and enterprise SDLC standards.

What Commercial Technologies Software Engineering contributes to Cardinal Health

Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back‑end solutions and capabilities, and improves the front‑end experience.

Commercial Technologies Software Engineering develops design options, process improvements and back‑end solutions for commercial technologies to maximize performance and suitability for business needs. This job family manages engineering projects and plans for commercial technologies and interfaces with product managers to develop objectives. This job family assesses product systems, identifies opportunities for process and system improvements, and develops solutions through application of engineering principles.

Responsibilities

Solution Ownership & Delivery

• Own end‑to‑end outcomes for assigned solutions across intake, build, implementation, transition to run, and ongoing support, with a primary focus on Salesforce ConnectSource and Marketing Cloud

• Serve as the single accountable owner for Salesforce solution delivery, stability, and outcomes, eliminating fragmented ownership across onshore and offshore teams

• Translate product and business goals into executable delivery plans with clear scope, milestones, dependencies, and success criteria across Salesforce configuration, development, integration, and data components

• Ensure predictable delivery through disciplined planning, estimation, execution, and follow‑through

• Establish and enforce solution‑level decision rights for Salesforce implementations, reducing day‑to‑day escalation by driving decisions with clear options, tradeoffs, and recommended paths

Planning, Financial & Capacity Management

• Develop and manage delivery plans, schedules, and budgets for assigned Salesforce solutions

• Translate Salesforce‑specific LOE (configuration, custom code, integrations, testing) into schedule and cost forecasts

• Maintain onshore and offshore capacity plans, aligning priorities to Salesforce skill sets and avoiding role overlap or single‑threading

• Own solution‑level resource management across Engineering, BA, QA, PM, Salesforce administrators, developers, integration specialists, and partner teams

• Understand and manage capital vs. expense treatment aligned to enterprise finance standards for Salesforce initiatives

• Protect Sonexus revenue by understanding financial impact, margin implications, and revenue risk tied to Salesforce delivery decisions

SDLC Governance, Delivery Discipline & Flow of Work

• Define and operate a consistent, well‑understood flow of work for Salesforce solutions from intake through delivery, release, hypercare, and run

• Ensure adherence to enterprise SDLC gates, QA standards, Salesforce release management practices, and structured change control

• Maintain delivery hygiene through WBS, RAID logs, risk management, decision logs, and issue tracking for Salesforce initiatives

• Apply governance that is disciplined and right‑sized, avoiding over‑engineered Salesforce processes used to compensate for weak delivery fundamentals

• Identify recurring Salesforce delivery and operational breakdowns and drive targeted process improvements rooted in root‑cause analysis

• Adjust planning, governance, and communication practices based on delivery phase and observed Salesforce outcomes, reinforcing continuous improvement

Build‑to‑Run Transition & Run Stability

• Ensure Salesforce build‑to‑run transitions are clearly defined, documented, and executed, including readiness criteria, deployment documentation, and knowledge transfer

• Be accountable for Salesforce solution stability post‑release, including ConnectSource and Marketing Cloud operations

• Partner with support and run teams to triage, prioritize, and resolve Salesforce issues effectively

• Own intake and prioritization of Salesforce break/fix work, technical debt, and remediation initiatives

• Drive root‑cause analysis to prevent recurring Salesforce issues and reduce rework

Quality, Compliance & Evidence‑Based Readiness

• Enforce consistent Salesforce requirements, configuration standards, and testing practices to strengthen end‑to‑end quality accountability

• Ensure QA, accessibility, security, and compliance requirements are met for Salesforce solutions, including required evidence, sign‑offs, and remediation

• Maintain clean, validated, PHI‑safe Salesforce demos, reports, journeys, and data views prior to internal or client‑facing reviews

• Strengthen delivery confidence through evidence‑based readiness rather than last‑minute Salesforce escalation

Cross‑Functional Leadership & Stakeholder Alignment

• Lead and align Engineering, BA, QA, PM, Product, APS, Business stakeholders, and Salesforce platform teams

• Partner closely with offshore Salesforce development teams, providing clear priorities, decision ownership, and escalation paths

• Maintain clear ownership, accountability, and communication across onshore and offshore Salesforce teams

• Ensure consistent, aligned messaging across functions to reduce churn, rework, and conflicting direction

• Partner effectively with APS and Product leadership on Salesforce roadmap impacts, client risks, and solution evolution

Stakeholder Leadership & Client Presence

• Demonstrate strong executive presence in internal and client‑facing interactions, especially when representing Salesforce solutions

• Prepare and lead Salesforce‑related meetings with clear pre‑reads, agendas, risks, decisions, and recommended paths

• Communicate clearly in writing and verbally, maintaining appropriate internal vs. external voice when discussing Salesforce capabilities and constraints

• Influence and negotiate without authority by presenting Salesforce tradeoffs grounded in data, platform constraints, and delivery realities

Leadership & People Development

• Coach and develop BAs, PMs, Salesforce Technical Leads, Developers, Engineers, and QAs to build sustainable delivery and leadership capability

• Hold Salesforce teams accountable for outcomes while fostering a culture of ownership and follow‑through across locations

Qualifications

• 8-12 years of experience, preferred

• Bachelor’s degree in related field, or equivalent work experience, preferred

• Experience leading cross‑functional delivery teams (Engineering, QA, BA, PM)

• Strong understanding of Salesforce‑based solutions and enterprise application environments

• Demonstrated capability in estimation, planning, SDLC governance, and delivery execution

• Demonstrated ability to manage delivery plans, budgets, and capacity across multiple initiatives

• Experience operating in regulated environments (healthcare or adjacent industries preferred)

• Demonstrated use of structured delivery artifacts (e.g., WBS, LOE-based estimates, schedules, RAID logs, change control)

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff

• Participates in the development of policies and procedures to achieve specific goals

• Ensures employees operate within guidelines

• Decisions have a short term impact on work processes, outcomes and customers

• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management

• Interactions normally involve resolution of issues related to operations and/or projects

• Gains consensus from various parties involved

Anticipated salary range: $123,400 - $176, 300

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)