Manager, Software Engineering QA

Cricut; South Jordan (UT); On-site; USD 120,000 - 140,000; Full time

Job summary

Cricut is seeking a quality assurance leader in South Jordan, Utah, with over 12 years of experience in Software QA and technical leadership. The role involves leading quality strategies across various platforms, mentoring QA teams, and continuously improving QA processes. Strong communication and hands-on experience with testing methodologies are essential. The ideal candidate possesses leadership capabilities alongside technical expertise, supporting the organization’s commitment to diversity and inclusion.

Qualifications

• 12+ years of experience in Software QA / Quality Engineering.
• Proven experience as a technical QA lead and people manager.
• Hands-on expertise in test planning, regression testing, and release qualification.
• Strong communication skills, including presenting to senior and executive stakeholders.

Responsibilities

• Lead quality strategy across multiple platforms and software.
• Manage and mentor QA engineers and leads.
• Continuously improve QA processes and workflows.
• Partner with Product Management and Engineering for quality testing.

Skills

Software QA / Quality Engineering

Technical QA lead

Testing Web, Mobile, and API-based applications

Test planning and regression testing

Automation frameworks analysis

AI-assisted QA tools

QA methodologies and SDLC

Strong communication skills

Education

Bachelor’s degree in Engineering

Job description

Responsibilities

• Lead end-to-end quality strategy across Desktop Applications, Mobile (iOS/Android), APIs, and Hardware-connected software.
• Own release readiness, quality risk assessment, and go/no-go decisions.
• Define clear expectations for feature, API, and system qualification standards.
• Remain hands-on when needed by reviewing test strategies, test plans, automation results, and complex defect investigations.
• Execute and analyze automation test suites.
• Debug and triage complex issues across frontend, backend, APIs, and system integrations.

AI‑Enabled QA Leadership

• Use AI tools in day-to-day QA activities to improve efficiency and coverage, including:
• Change log and release notes validation
• Fix analysis to verify defect resolutions and prevent regressions
• Identifying impacted areas across frontend, backend, APIs, and hardware-integrated workflows
• Test case generation and optimization
• Risk analysis and test prioritization
• Log analysis and defect investigation
• Guide teams on effective use of AI while maintaining strong engineering and testing judgment.
• Help adopt AI-assisted practices to improve QA quality, consistency, and team maturity.

People & Team Leadership

• Manage and mentor QA engineers and QA leads, providing technical guidance, performance feedback, and career growth support.
• Coach engineers on test strategy, risk-based testing, automation thinking, and quality ownership.
• Balance delivery execution with long-term team development and scalability.
• Build strong team capability through coaching, standards, and best practices.
• Help scale QA by improving execution consistency, predictability, and maturity.

Cross‑Functional & Stakeholder Leadership

• Partner closely with Product Management and Engineering to ensure requirements are testable, measurable, and aligned to customer impact.
• Represent QA in cross-functional forums, release discussions, and leadership reviews.
• Communicate quality status, risks, dependencies, and trade-offs clearly to stakeholders and executive leadership.
• Present data-driven quality metrics and insights to support decision-making.

Process & Continuous Improvement

• Continuously improve QA processes, workflows, and best practices across teams.
• Contribute to defining and evolving quality metrics, dashboards, and operational reporting.
• Drive improvements in test efficiency, automation effectiveness, reliability, and release predictability.

Qualifications

• 12+ years of experience in Software QA / Quality Engineering.
• Proven experience as a technical QA lead and people manager.
• Strong experience testing Web, Mobile, and API-based applications.
• Hands-on expertise in test planning, regression testing, and release qualification.
• Experience executing and analyzing automation frameworks.
• Working knowledge of AI-assisted QA tools and practices.
• Deep understanding of QA methodologies and the SDLC.
• Strong communication skills, including presenting to senior and executive stakeholders.
• Ability to balance technical leadership with people leadership.
• Bachelor’s degree in Engineering or equivalent practical experience.

Nice to Have

• Experience testing software that interacts with hardware.
• Experience qualifying consumer electronics products.
• Experience leading QA across multiple teams or product areas.
• Experience defining quality metrics, dashboards, or large-scale reporting.

Additional Information

Cricut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a Criminal Background Check upon hire. Cricut participates in E-Verify.