Manager, Software Engineering (Consumer Comms)

Affirm; San Jose (CA); Remote; USD 225,000 - 275,000; Full time

Job summary

Affirm is seeking a Manager for Software Engineering with a focus on Consumer Communications. The role includes leading a team to build and optimize customer communication systems, collaborating across functions to enhance engagement. This position is perfect for someone passionate about technology and customer experience.

Benefits

Health care coverage

Flexible Spending Wallets

Competitive vacation time

Employee stock purchase plan

Qualifications

• 7+ years of engineering experience, including 2+ years in management.
• Experience architecting and maintaining consumer-scale products.
• Desire to build a communication ecosystem in the fintech industry.

Responsibilities

• Lead the Consumer comms team to improve designs and code quality.
• Collaborate with various teams to develop a technical roadmap.
• Ensure availability and performance of systems.

Skills

Engineering Management

Cross-team Collaboration

Performance Optimization

Education

Bachelor’s degree in a related field

Tools

Salesforce Marketing Cloud

Job description

Manager, Software Engineering (Consumer Comms)

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Manager, Software Engineering (Consumer Comms)

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Engineering Manager for Consumer Comms Engineering will lead a team responsible for building and maintaining critical systems that power our customer communications. This role involves overseeing the development and optimization of data pipelines to Salesforce Marketing Cloud (SFMC), ensuring system stability and scalability, and collaborating with cross-functional teams on the modernization of our communications platform. The manager will be instrumental in guiding the team through technical challenges, driving process improvements, and contributing to strategic initiatives aimed at enhancing customer engagement and personalized communications. This engineering leader position requires a blend of technical expertise, leadership skills, and a passion for delivering impactful customer experiences.

What You’ll Do

• Lead, mentor and grow the Consumer comms team to help improve their designs, processes, code quality, and testing.
• Collaborate with Marketing, Product, Analytics, Design, Operations, and other engineering teams to develop a technical roadmap that meets customer & business needs.
• Own availability, reliability, and performance of your team’s systems.
• Coach, develop, retain, and provide thoughtful feedback to team members.
• Foster a team culture around innovation, accountability, empathy, and execution.
• Collaborate & align with other engineering leaders across Affirm.
  
  

What We Look For

• 7+ years of Engineering experience, including 2+ years of Engineering Management/Leadership.
• Proven ability to scale and foster a high-performing engineering team.
• Prior experience architecting, building, launching and maintaining consumer scale products.
• Strong cross-team communication and collaboration skills.
• Experience building data pipelines or marketing systems is a plus.
• Experience and desire to build a best-in-class communication ecosystem that sets the standard for excellence in the fintech industry.
• This position requires either equivalent practical experience or a Bachelor’s degree in a related field
  
  

Base Pay Grade - P

Equity Grade - 13

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $225,000 - $275,000

USA base pay range (all other U.S. states) per year: $200,000 - $250,000

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

Benefits

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
  
  

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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